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Phoenix All Suites Hotel

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Traveller (70)
Room & Suite (242)
Pool & Beach (117)
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Overview
  • Excellent41%
  • Very good30%
  • Average15%
  • Poor9%
  • Terrible5%
Travellers talk about
“pink pony pub”(44 reviews)
“bunk beds”(46 reviews)
“slow elevator”(11 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
All hotel details
Additional information
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Reviews (719)
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719 results
Traveller rating
275
221
112
71
40
Traveller type
Time of year
LanguageEnglish
275
221
112
71
40
Show reviews that mention
All reviewspink pony pubbunk bedsslow elevatorfull kitchenhave stayed here several timeswithin walking distanceperfect locationsleeper sofafamily tripstay there againenjoyed our staystaff was very friendly and helpfulbedroom condoorange beachgreat place to staylove this placebeach trip
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1 - 5 of 719 reviews
Reviewed yesterday

Excellent room with great view. Staff very professional. Refrigerator did not cool down or keep items placed in it. By the time we discovered it wasn't working properly, we had most groceries we bought go bad. Only down side of trip.

Review collected in partnership with this hotel
Thank shall495
Reviewed yesterday

The room was dirty when we entered for the first time. There was sand on table, coffee table and floors. Not something that you expect when you have to wait on a room. Have you ever added how many hours that a guest gets to...More

Review collected in partnership with this hotel
Thank jwatkins536
Reviewed 2 days ago via mobile

We stopped at a horrible hotel in Meridian MS and decided to cancel and drive straight to Gulf Shores. We called and they immediately found a room that would sleep 7 of us. The location is amazing, center of everything! Pools were great and staff...More

Thank stlMomma78
Reviewed 5 days ago via mobile

While we have stayed here in the past and had a wonderful time, things have definitely gone down hill. We made are reservation 6-7 months in advance even picking our specific room number. Paid our deposit, got email confirmation. Everything should be good!! When arriving...More

1  Thank Sam M
Response from Vicki C, Guest Relations Manager at Phoenix All Suites HotelResponded 2 days ago

Thank you for reviewing your stay. I have forwarded your review to the property manager, but in order to better address the issues, please email your reservation information to info@brett-robinson.com. It is our goal to ensure all of our guests are satisfied, and we hope...More

Reviewed 1 week ago

we stayed 3 nights - good spot - beach nice - chairs to rent - close to Hang Out for meals and great music - walking distance of shops - were supposed to have terrible weather but it blew all around us -

Review collected in partnership with this hotel
1  Thank becky944
Response from brett_robinson_al, Manager at Phoenix All Suites HotelResponded 6 days ago

Thank you for the great review!! We are thrilled to hear that you enjoyed the location of our property as well as the wonderful beach area our property has to offer!!! Thanks again for being our guests!! Come back and see us again soon!!!

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$177 - US$457 (Based on Average Rates for a Standard Room)
Hotel Style
#5 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$177 - US$457 (Based on Average Rates for a Standard Room)
Hotel Style
#5 On the Beach Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
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Traveller (70)
Room & Suite (242)
Pool & Beach (117)
Dining (4)
Amenities (13)
Family and Play Areas (2)
Questions & Answers
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Tonyandmag
November 14, 2017|
Answer
Response from Marie R | Reviewed this property |
Honestly I’m not truly sure, but the room that we had was a beach front suite, which are the units along the back side of the condo facing the beach. I believe the beach pano suites are the units located at each 4 corners of... More
0
Votes
Blake M
June 19, 2017|
AnswerShow all 3 answers
Response from JanetBrettRobinson | Property representative |
no, I am sorry but there is not a basketball goal at Phoenix All Suites.
0
Votes
Msmissylou
June 22, 2016|
AnswerShow all 4 answers
Response from JanetBrettRobinson | Property representative |
No, I am sorry but pets are not allowed. There are many kennels in the area that guests use while staying at the beach.
0
Votes
Room Tips
"I liked ours if you had a large family because it had a king bed, fold out couch and built in bunks"
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"Bunks are short for taller kids"
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"The higher the better—good views."
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"Every room has a beach view. Get a higher level floor to avoid any street noise, as bedrooms are on the..."
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