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Phoenix All Suites Hotel West

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Phoenix All Suites Hotel West
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496 Reviews from our TripAdvisor Community

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Showing 495: English reviews
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Nashville, Tennessee
Reviewed yesterday NEW

This hotel was clean, which is my first requirement. It was a little older and worn out but I would stay again if I wanted a quick getaway. I wish there was laundry in the room but there is a laundry room available. This was the best price I could find for Spring break and we watched the Hang Out...

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Helpful?
Thank Amy B
Bostic, North Carolina
Reviewed 3 days ago NEW

Had a great time during our five weeks stay. Very seldom moved the automobile. ALL the staff went out of their way to assist us in any way. Very clean and quiet. We had a beautiful condo with a beautiful view of the beach.

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Thank 578billyh
Olive Branch, Mississippi
Reviewed 4 days ago NEW

The condo was super small. The bunk beds were in the hall way and they weren't comfortable. The master bed mattress was hard. The hallway bathroom was so small you couldn't turn around once you shut the door. There wasn't any extra trash bags. The parking spots wasn't convenient. I definitely wouldn't recommend for more than 2 people.

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Thank shelbyrma21
Madison, Alabama
Reviewed 6 days ago NEW

Beautiful view, room was nice needed a lil bit of updating though, staff was friendly. Right on the strip so you can walk to just about anything. Only con is kinda pricey. But I would stay there again.

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Thank Tasha M
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and view! We hope to welcome you back for another beach getaway in the near future!

Evansville, Indiana
Reviewed 1 week ago via mobile

We will definitely stay here again. Great price, clean, comfortable bed, friendly staff. Nice pool and beautiful view of ocean. Beach boy was very helpful with renting of the Lounge chairs and umbrellas.

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Helpful?
Thank deedee18300
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for the great review! We are happy to know that you enjoyed your stay while with us. We hope to welcome you back again in the near future!

Tupelo, Mississippi
Reviewed 1 week ago

Came for a soccer tournament. Condo was a corner unit and the view was great! Didn't even touch the beach because of the weather but the condo was great. It had all we needed for our short stay. Enough room for 2 adults and 3 teens.

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Thank tgoggans
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay while with us. We hope to welcome you back again in the near future!

Elizabethtown
Reviewed 1 week ago

The room and the view was great. The staff helped with any questions or needs we had. The only issue we did have was the elevators being slow. I have stayed here before and had the same issue. But overall, the room and price is great. I will be back for another stay.

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Thank Amy P
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay with us and that our staff members were able to assist with all of your needs. We hope to welcome you back again in the near future!

Hernando, Mississippi
Reviewed 1 week ago

We stayed for 4 days. After the first day we had water coming out of the ceiling of the unit. The maintenance crew was right on the problem and were very friendly. Good job, maintenance crew. The front desk allowed us to relocate to another room but the packing and relocating with damaged luggage carts caused us to miss a...

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Helpful?
Thank hill1111
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel West, responded to this review

hill1111: I am sorry that your stay was interrupted by a water event. Your compliments will be sent to the maintenance staff for their quick and courteous response. I will also send your Wifi comments to the Property Manager. Our internet provider is available 24 hours a day and we may have been able to address this issue while you...

Fenton
Reviewed 1 week ago

Fantastic condo right on the gulf beach.. Everything you would need for a great vacation, loved that a cleaning lady came everyday. The views from our balcany were beautiful. Great location, a lot of fun things to do.

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Thank theresaa930
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for the great review! We hope to welcome you back again in the near future! -Brett/Robinson Social Team

New Orleans, Louisiana
Reviewed 1 week ago

I have stayed at several Brett Robinson properties, including this one in the past, but I found this hotel staff to be some of the most unprofessional of all the properties. The attendant who checked us in, Loraina, was very rude and inappropriate. She was watching a movie that was not appropriate for children who were in the lobby. She...

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Thank 2419A
JanetBrettRobinson, Guest Relations Manager at Phoenix All Suites Hotel West, responded to this review

2419A: I sincerely apologize if anything our lobby agent said was inappropriate. Knowing her the way I do, I feel there was some type of miscommunication. Although we do require payment from the person whose name is on the reservation, it sounds as if conveying that information could have been handled differently. Your comments have been directed to her manager....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
If you're looking for a beachfront hotel in Gulf Shores, AL then you've found it! Phoenix All Suites West offers the luxury of a condo with the amenities of a hotel. The hotel offers friendly service, condo-style amenities, convenient locations with direct beach access and, of course, unforgettable memories. Phoenix All Suites West is strategically located to give you easy access to all that Gulf Shores has to offer. It's just a half-mile west of Hwy. 59 on West Beach Boulevard. Great restaurants and shops are within walking distance. There's a lot to experience while visiting Gulf Shores, make sure you choose a location that is close to where you want to be! ... more   less 

Additional Information about Phoenix All Suites Hotel West

Address: 533 W Beach Blvd, Gulf Shores, AL 36542-6435
Region: United States > Alabama > Gulf Shores
Number of rooms: 88
Also Known As:
Phoenix Hotel Gulf Shores
Phoenix Hotel West
Hotel Style:
#2 On the Beach Hotel in Gulf Shores
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix All Suites Hotel West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any 01 rooms have view of Hang Out stage”
 of 5 bubbles U1669LQamyb, 26 Mar 2017 | Read review
“Very clean and quiet. Great room layout. Kitchen was fully equipped.”
 of 5 bubbles 578billyh, 24 Mar 2017 | Read review
“We saw the interior of three rooms and all were basically the same except, corner rooms have a better view.”
 of 5 bubbles hill1111, 16 Mar 2017 | Read review
“Everything was great”
 of 5 bubbles michealj307, 11 Mar 2017 | Read review
“If you can get an outside room the balcony wraps a little around offering a better view up the beach. ”
 of 5 bubbles timmothyo, 11 Mar 2017 | Read review
5 of 5