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Phoenix All Suites Hotel West

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Traveller (59)
Room & Suite (24)
Pool & Beach (10)
Overview
  • Excellent50%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible4%
Travellers talk about
“bunk beds”(49 reviews)
“full kitchen”(29 reviews)
“bahama bobs”(15 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Kitchenette
3 Star accommodation
All hotel details
Additional information
Offers from Phoenix All Suites Hotel West
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Reviews (828)
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827 results
Traveller rating
397
219
131
46
34
Traveller type
Time of year
LanguageEnglish
397
219
131
46
34
Show reviews that mention
All reviewsbunk bedsfull kitchenbahama bobsroom was cleanhalf bathbrett robinsonenjoyed our staylove this placelast minute tripbeach tripgreat place to staygreat triphotel roomsleeper sofaliving areabeach accessrestaurants and shopping
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1 - 5 of 827 reviews
Reviewed yesterday via mobile

We had a great stay. The primary pros of this hotel was it was an economical full beachfront hotel. Our room was clean upon arrival. Rooms are small but met our needs and expectations. Master bedroom had a king size bed and closet (no dresser)....More

Thank JennyinTexas1
Reviewed 2 weeks ago via mobile

2 elevators seemed ok. No. Very long waits for the elevator then it is full of cleaning staff. No smokling on the property but trying to sit on the bslcony was cigarettes cigars and dope smoke almost constantly. Security calls our room and tells us...More

1  Thank troybutler612
Response from BrettRobinsonRentals, Guest Relations Manager at Phoenix All Suites Hotel WestResponded yesterday

We are so sorry to hear this! We aim to offer unparalleled vacation experiences and are so saddened that your trip didn’t live up to that expectation. Please email us at res-supervisor@brett-robinson.com with additional details so we may share them with our management team at...More

Reviewed 2 weeks ago via mobile

Very small room, tiny bathrooms with no counter space, very dirty, have to make your own beds, rundown and don't leave anything behind because you won't get it back. The office staff was very nice and the location is great but spend the few extra...More

1  Thank Tammi N
Response from BrettRobinsonRentals, Guest Relations Manager at Phoenix All Suites Hotel WestResponded yesterday

Hi Tammi! We are so sorry for your experience and we agree that the situation is not acceptable. We have high expectations, especially when it comes to unit cleanliness. Please email res-supervisor@brett-robinson.com with your reservation details so we can make this right!

Reviewed 3 weeks ago via mobile

We were on the 10th floor in room 1003! It was clean and def accommodating. We had two adults and 3 children. There was plenty of room! Balcony had a great view of the beach! The elevators were a little slow but not too bad!...More

Thank kgreen0009
Response from brett_robinson_al, Manager at Phoenix All Suites Hotel WestResponded 3 weeks ago

Thank you for the great review!!! We are thrilled to hear that you enjoyed your time at the beach with us!!! Thanks again for being our guests!! We look forward to welcoming you back again in the future!!!

Reviewed 3 weeks ago via mobile

Elevators are slow most of the time so if you are handicap & cant use stairs look out for having to stand for periods of time waiting for them to run other than they are nice clean rooms with kitchen areaMore

Thank mistybrown56
Response from BrettRobinsonRentals, Guest Relations Manager at Phoenix All Suites Hotel WestResponded yesterday

Misty, We hate to hear the disruption the elevators caused and hope you will accept our apology for the trouble this caused you! Our ultimate goal is to help your vacation getaway be as easy as possible and hate to hear we weren’t successful in...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Hotel Amenities
Wheelchair Access
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
US$133 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Gulf Shores
#2 Ocean View Hotel in Gulf Shores
#4 Mid-range Hotel in Gulf Shores
#6 Great View Hotel in Gulf Shores
#12 Quaint Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$133 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Gulf Shores
#2 Ocean View Hotel in Gulf Shores
#4 Mid-range Hotel in Gulf Shores
#6 Great View Hotel in Gulf Shores
#12 Quaint Hotel in Gulf Shores
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (59)
Room & Suite (24)
Pool & Beach (10)
Questions & Answers
Ask a question
Ashley H
July 24, 2018|
AnswerShow all 3 answers
Response from mrsharp251 | Reviewed this property |
The cleaning fees are included in price. Although the suites are really condo style with kitchen ( no washer/dryer) it is like a hotel .
1
Vote
moorealaina1989
July 14, 2018|
Answer
Response from 367diana | Reviewed this property |
Walking up & down 15 flights of stairs will certainly get you in shape (or keep you that way!), and if you're not lugging a bunch of groceries, chairs, floats, coolers, etc. like our family when we go down to the beach... More
0
Votes
moorealaina1989
July 12, 2018|
AnswerShow all 3 answers
Response from Msjal123 | Reviewed this property |
Yes for sure!
1
Vote
Room Tips
"Bring a white noise machine to drowned out the noise from the suite above!!! You will need it!!!"
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"There should be some rooms with handicap bathrooms...(walk in showers would be nice with bars for support)"
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"Bring extra beach towels!"
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"Brink Ice, the ice maker takes a day to create ice."
Read review
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