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Fenix Inn

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471 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Riga, Latvia
Reviewed 8 December 2011

Great hotel in a convenient location with free wifi and free coolers so people can refill their water bottles. Outstanding and friendly staff. We really enjoyed talking with them. Clean rooms with a bed, chair and small desk. Rooms with windows facing the street are nice.

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Helpful?
Thank sigulda158
liangyk, General Manager at Fenix Inn, responded to this review

Dear Sigulda158, Greeting from Fenix Inn! We thank you for your valuable feedback and we look forward to serving you again.

Singapore, Singapore
Reviewed 25 November 2011

I stay 2 nights.Bed is not hard. Room is small but ok for 2 stars inn, Staff service is good New air conditioner and water heater. Free WiFi but you have to ask the staff for the password when you check in. Behind the hotel, we can find local foods which open early. Malls shops open only after 10am. Hence...

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Helpful?
Thank LOW C
carolkoh, Manager at Fenix Inn, responded to this review

Dear LOW C, Greetings! We appreciate your valuable feedback and thank you for your commendation. We look forward to welcoming you back again. Once again, thank you & have a beautiful day ahead.

Reviewed 23 November 2011

Well, this budget hotel really feels and looks like a budget hotel, a decent one too. However, the price seems to be a little high in my opinion since my twin bed room is at RM111 excluding 16% tax and service charge. At least the hotel still maintains its cleanliness level and the location is great as it's within walking...

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Helpful?
1Thank xOKLY
carolkoh, Manager at Fenix Inn, responded to this review

Dear xOKLY, Warmest greetings! Thank you for taking the time to post your review. We read with delight that you had overall enjoyed your stay here. Your continued patronage means a lot to us. And we look forward to host you again in the not distant future. Thank you very much.

singapore
Reviewed 23 November 2011

This is my second stay at Fenix Inn. Thumbs up for the renovated rooms. However it makes no sense to always have only 1 person at reception. This is understandable for slower periods e.g. overnight....but in the late morning when many people tend to check out (and check in!) customers are forced to wait for up to 25 minutes, specially...

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Helpful?
Thank springmoon
carolkoh, Manager at Fenix Inn, responded to this review

Dear springmoon, Greetings! Thank you for sharing your 2nd review on Fenix Inn. We read with regret that part of our services didn’t meet up to your expectation. I had personally already forwarded to the concerned departments as well persons your constructive observations to take immediate action accordingly to avoid such situation happens in the future. Please accept our apologies...

Singapore, Singapore
Reviewed 20 November 2011

I love going to Malacca and will travel there every few months to relax. Tried a few other hotel but still finds Fenix Inn the best value. For the price and location and cleaniness, nothing else to ask for. Plus they recently upgraded the room, make it a even better place. Would like to specially thanks Arif for everything. All...

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Helpful?
1Thank keikeitan
carolkoh, Manager at Fenix Inn, responded to this review

Dear keikeitan, Greetings from all of us! It's such a pleasure to receive nice compliments from a satisfied guest like you. It's definitely encouraging to hear your positive experience while staying with us. YES, we will definitely upkeep the standard of our services & rest assured that utmost attention will be provided by each & everyone of us here to...

Reviewed 19 November 2011

Pro = good location near to shopping areas and walking distance to jonker street, value for money stay. Good aircon and valvet services and reception personnels were warm n friendly. Cons = no lift, noisy during the nite(next door is ktv). More water cooler.lastly check in time 2pm too late.

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Helpful?
Thank happyanngel
carolkoh, Manager at Fenix Inn, responded to this review

Dear happyanngel, First of all, we are honored that you have selected Fenix Inn as your recent trip. We do take all comments seriously and appreciate your valuable feedback on additional water cooler to be included and we will address this issue in due time. Thank you once again for your patronage and we look forward to welcoming you back...

Perth
Reviewed 17 November 2011

I arrived one day earlier than my original reservation and the staff at the Fenix Inn kindly shuffled their bookings around in order to accommodate me in their last available room. The rooms themselves were rather small but very clean so perfectly adequate for a traveller who likes to have a comfortable bed to sleep in after exploring the local...

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Helpful?
Thank Allisono7
carolkoh, Manager at Fenix Inn, responded to this review

Dear Allisono7, Greetings! First of all, thank you for staying with us. Rest assured that the valuable point which you have highlighted pertaining to the sound insulation has been channeled to our Maintenance Department for future improvement. Please accept our apologies should the disturbance had distracted your sleep. As always, we continue to be committed to provide you and all...

Malaysia
Reviewed 15 November 2011

The location of this inn is good. Its close to Dataran Pahlawan, aka huge shopping mall and the old red city. All within walking distance. The rooms are small. i stayed in one which has no windows. So when i woke up in the morning, it feels at night! Toilet were clean and descent. But the price was expensive. It...

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Helpful?
Thank brandern
carolkoh, Manager at Fenix Inn, responded to this review

Dear brandern, Greetings! Thank you for patronising our Inn recently. We were indeed honoured to have you here with us. Moreover, we thank you for your time and valuable feedback. The points have been well-noted and we definitely look forward to welcoming you and family back again in the not so distant future. Thank you.

Singapore
Reviewed 11 November 2011

Was charged an early check-in fee although i called prior to arrival & was assured that rooms are available.Arrived 1hr before check-in time, an after the admin process & reach our rooms already 1:30pm. Already fatigue of driving long distance, i couldn't argue more with the staff as all she said was " i don't know, hotel policy". On previous...

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Helpful?
Thank Trip_Stars
carolkoh, Manager at Fenix Inn, responded to this review

Dear Trip_Stars, Greetings! We appreciate you taking time out to review your stay. We appreciate the positive comment towards our valet service as well as the balanced constructive suggestions you have put forward. There are times when variable volume in arrivals can create bottlenecks in service. This may have contributed to your wait for the rooms to be ready and...

Reviewed 30 October 2011

Checked in late at 7pm on 25 nov11, eve of PH. Next day morning received call fm reception fm the staff saying" my manager want me to inform u to check out latest at 12.30pm". Hearing this, seems doesnt look gd on the hotel services. When we checked out, we requested to have our car parked slightly late till 3pm...

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Helpful?
3Thank Denmel
carolkoh, Manager at Fenix Inn, responded to this review

Dear Denmel, Greetings from all of us! Thank you for taking the time to tell us why our service failed to meet your expectation. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration especially on this unwelcome call to your room, and I sincerely apologize for any inconvenience we have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Shuttle Bus Service
Official Description (provided by the hotel)
Have a break with the best value added promotion in the market to cater your accommodation and business needs! Looking for a convenient, comfortable, clean and affordable place to stay? Then Fenix Inn is your choice! Enjoy comfortable accommodation and get to know Melaka inside-out! ... more   less 

Additional Information about Fenix Inn

Address: 156 Jalan Merdeka | Taman Melaka Raya, Melaka 75000, Malaysia
Region: Malaysia > Melaka State > Central Melaka District > Melaka
Price Range: $26 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fenix Inn 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Fenix Hotel Melaka
Hotel Style:
#2 Best Value Hotel in Melaka
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Questions & Answers

Here's what travellers have asked, with answers from Fenix Inn staff and other travellers.
4 questions
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4 months ago
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8 months ago

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Questions? Get answers from Fenix Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want quiet room ask for it.”
 of 5 bubbles 26511709876, 16 Feb 2017 | Read review
“Quiet rooms at back building, If you prefer nearer road, main building.”
 of 5 bubbles adesmond2, 19 Dec 2016 | Read review
“Choose room with Windows”
 of 5 bubbles 539suhardia, 9 Sep 2016 | Read review
“Quiter room at the back cos mainstreet infront”
 of 5 bubbles chanengwee, 8 Sep 2016 | Read review
“Nothing much to suggest”
 of 5 bubbles Suneesh_anand, 21 Jun 2016 | Read review
5 of 5