We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Was told that room not ready upon check in at around 2pm (Check in time is 3pm) Given an option to upgrade room to executive floor with additional charge and agree with it. FO staff did not mentioned the room size is smaller compare to...More
I enjoyed my stay at this hotel with my family as we were travelling to Melaka for a wedding dinner. The room is super spacious and clean. And during that month, your hotel have Mother's Day celebration and I celebrated that special occasion at your...More
Keep up the excellent practice of making every guest feels at home and very welcome. A very clean and excellent hotel. Have been coming back to this hotel since it first open for guest stay. Wievwii continue to come back every time we visit Malacca....More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
1 Thank A TripAdvisor Member
Response from Johnathan L, Front Office Manager at The Pines MelakaResponded 3 days ago
Thank you so much for your fantastic feedback, I will be more than happy to share your comments with the rest of the team members as your positive comments will serve as an encouragement to our team to continue providing excellent service. I very much...More
Probably the largest superior room u can find in Melaka, 460 sq ft with separate living area, pantry area, full glass window. Spacious & comfy sofa, big enough for family stay.
Car park is free for hotel guests. One of the reason why I picked...More
Response from Johnathan L, Front Office Manager at The Pines MelakaResponded 1 week ago
Thank you for posting a candid feedback from your recent stay with us at The Pines Melaka. While it is great to see that you appreciated most part of the room, I am truly sorry for the challenges you encountered during your stay...More
Really enjoyed our stayed here. Whenever we had holidays in melaka this is our preferred hotel mainly because the room is big, clean , comfortable for 3 people(there is sofa bed for the 3rd person) and there are interconnecting room.
Food/breakfast are satisfactorily but we...More
2 Thank mafmSel_mlysia
Response from Johnathan L, Front Office Manager at The Pines MelakaResponded 2 weeks ago
It was such a pleasure to read your review and I am delighted that you had such a positive return experience to our hotel. We are committed to delivering the highest levels of service & accommodation and are very pleased to hear that...More
Response from DayangHaslinda | Property representative |
Our sincere apology for not responding in a timely manner. Early arrival will be subject to availability unless if it's pre-booked a day earlier. Alternatively, we can do the full pre-registration and once the room is... More
Our sincere apology for not responding in a timely manner. Early arrival will be subject to availability unless if it's pre-booked a day earlier. Alternatively, we can do the full pre-registration and once the room is available and inspected, the hotel team will ring you to collect the room key card. Thank you