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Spent 2 nights in the hotel. Was offered a high floor room and the view oversees the Melaka River, it is so beautiful in the day and in the night. Breakfast offering is limited and their lunch service can be very slow We highlighted that we can only stay for lunch till 4:30pm,but at 4:15pm our meals was not served.(Which is a boo boo to the service).
The Encore Melaka Show package is from the same company, but not sold by The Pines. The front counter folks should knows the exact pick up times for the Encore Melaka, as we had missed the bus pick up while waiting for it.
In conclusion, these are the experiences we encountered and hope that it will be improved for the future.
We choose a superior king room and the place was huge! The room had a nice feeling to it and there was probably enough space to fit a sedan in the room.
Although I did not have enough time to try the pool, it looked nice and was rather unique as it was salty (yes I tasted the water, judge me later).
My room sadly came without breakfast, however you are in melaka, so food isn't a problem. Location wise, this hotel is far from jonker street but there are shuttle buses to take you from the hotel to jonker.
My only gripe is that the toilet was not working when we arrived, however a call to front desk and the maintenance crew came in 10 minutes and fixed it in 5 minutes, so great service there!
I would definitely come again with my family for a weekend in this hotel, I would love to try their pool.
Generally hotel rooms are really large. Booked into the executive room on executive floor but hotel didnt havr an executive loung. Akso asked for an extra bed bit was told the hotel didnt have any. Food was ok and location was strategic
Staffs are firendly. Hotel is clean, rooms are spacious. Equipped with gym, surau for muslims and salt water swimming pool. There are pool suites. The Oak Restaurant served one of the best food in Malacca.
Was here for a weekend getaway as it's my husband's birthday. The room is spacious. Breakfast was okay, not overly crowded. A little letdown was that we suspect there were bed bugs, as soon as we cover ourselves with the comforter/quilt we felt something crawling and also got some tiny, itchy red bites here and there. My husband couldn't get a good night sleep due to this.
Response from JohnathanL108, Front Office Manager at The Pines Melaka
Responded 2 weeks ago
Dear karhui_tan, Greetings From The Pines Melaka. I would like to thank you for taking the time to share your experience with us. I am truly sorry for the challenges you encountered, I had immediately notified the Housekeeping Manager of the highlighted point, I would like to assure you that we are taking action to monitor the condition of the room. I hope that this experience will not deter you from returning back to The Pines Melaka and we look for another opportunity to serve you in the future. Thank you and once again we apologize Regards, Johnathan Lazaroo Front Office Manager
Like millions of other travelers, you are drawn to ancient Malacca. A jewel set along aquamarine shores, Malacca has charmed many adventurers. Now, we unveil a new dimension to this grand city. We warmly welcome …Moreyou to THE PINES MELAKA. It is a hotel where past meets present and fun meets funky to create an experience that can only be described as 'curiously charming'. The surprises never cease as nothing is ordinary and everything is extraordinary. At THE PINES MELAKA, the 'curiously charming'experience begins the moment you set foot in our lobbyand it extends to our rooms, our food and beverage outlets and the interaction with our staff. THE PINES MELAKA draws on Malacca's rich history and timeless traditions to delight you with a fusion of influences. Awaken your sense of wonder as you enter a world of comfort that has a nostalgic twist. Never has there been a creation quite like THE PINES MELAKA. And that is why the memories you make here will never quite leave you..... Less
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