As a traveling nurse..your first thought is safety first..cost..and comfort..extended stay has all of that..thank you extended stay for making my stay all that and more..to the staff at the Springhill Plaza site in mobile,Alabama...love you guys
This was our first time staying at this hotel and we enjoyed our stay. The Manager was extremely nice upon arrival and gave us a wonderful room. Most of the employees were always friendly and helpful. My Mother is 92 yrs young and also with (2) teenagers we were relaxed and in a great location. We most definitely enjoyed our holidays. We look forward to seeing you again in the near future. Thanks to all the wonderful staff who treated us with respect and a smile. Sincerely, Gwendolyn Holcombe & Family. 🙏🏽
Manager is horrible. I was stranded due to vehicle breaking down 10 hrs from home. Temp was 35degress and she refused to give me a room unless I pay triple the price because of early check-in. I had no where to go, not much money, truck at dealership. She refused to help or be cordial. Ended up ubering to a Hampton down the road, they happily let me in early with no extra charge and we're completely understandable of my very bad situation. The manager at this location needs to go, she's the reason for the bad reviews. I DO NOT recommend!!
Most front desk staff members are really nice, but whoever is the owner of this establishment needs to be ashamed of themselves. These rooms are trash, Nasty & has dirty, filthy carpet. I suggest you keep slippers , shoes, or socks on your feet to avoid foot fungus. Definitely use shower slippers, there's mold growing. Refrigerator only keeps food cold at a minimum, & defrost on it's own so don't leave meat in it. Leaks water. House cleaning "HOODRATS" people have rudely attitudes & watch your things, barge in your room after one knock, don't give you a chance to answer, so keep your latch on the door always. Homeless & druggies roams the facility all the time begging, robbing trying to get into the laundry room to steal clothes . One maintenance person who does what he can, really nice, The hotel needs to hire more help he cant do it all. Too many things broken. Most of the time there's no one at the front desk, their in the back room clowning around several times I had to bang on the door to get someone's attention, Laundry facility always broken Lots of inconveniences, So I suggest if you don't want to deal with all this, find another hotel.…
This is once of the nicest we have stayed at. The team that works here are awesome from housekeeping, maintenance, front desk, to the the wonderful manager. The always have a smile even when things are extremely busy. They take the time to listen to you if you do have any issue and they get it resolved quickly if they are able. We have been here since Feb 2020 and haven't had any issues. Room was extremely clean, well kept, and nice. Only one thing is a small issue they need more TV channels but that's me being picky. I would reccomend this hotel not only for the rooms and cleanliness but because the staff makes you feel welcome and like your family.