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Extended Stay America - Mobile - Spring Hill

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Room & Suite (6)
Dining (1)
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Overview
  • Excellent37%
  • Very good20%
  • Average13%
  • Poor17%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (45)
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All reviewswonderful customer servicegrab and goroom was cleanoff the highwayexcellent hotelspringhillesacleanerspropertyatlantacomfort
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11 - 15 of 45 reviews
Reviewed 19 December 2017

Just another motel room, but without the amenities. Sleep? $5/hour/person. Bkft? NOT - listing says free breakfast - READ - oatmeal and granola bars = snack and coffee. Bed - comfortable for a tired body that can't stay awake - beyond that, not sure. Noise...More

Thank Art W
Response from 00esa, Manager at Extended Stay America - Mobile - Spring HillResponded 19 December 2017

We apologize for not meeting all of your expectations and for the issues you encountered while you were here. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest...More

Reviewed 26 November 2017

Extremely Satisfied, the rooms are clean. The staff is friendly and knowledgeable. I have stayed a few nights in Mobile, and we also stayed in Atlanta, My choice will always be extended stay. I found out they have pots and utensils for free!!!More

Review collected in partnership with Extended Stay
Thank em43011
Response from 00esa, Manager at Extended Stay America - Mobile - Spring HillResponded 27 November 2017

We can’t thank you enough for the perfect review of Extended Stay America. Our entire staff strives to provide an exceptional experience for each guest, and we are delighted to know we succeeded in making this happen for you. We look forward to being of...More

Reviewed 20 November 2017

Hotel was clean although there was a smell to it. Noise from interstate made it impossible to sleep. My room was on very back side of propertry. I did not feel safe staying at this hotel. Area of town not the best.More

Review collected in partnership with Extended Stay
Thank 729darlene
Response from 00esa, Manager at Extended Stay America - Mobile - Spring HillResponded 21 November 2017

Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should...More

Reviewed 10 November 2017

Not a chance!!! The company that I was working with had a free room for me at this hotel. I viewed a couple rooms from some People that I knew were staying there. There is no way I would ever sleep at this hotel. I...More

Thank Michael T
Response from 00esa, Manager at Extended Stay America - Mobile - Spring HillResponded 11 November 2017

Michael, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More

Reviewed 8 November 2017

This was my second stay here and it was very disappointing, especially compared to the first time about a year before. The front desk was very unconcerned that we had to park our car in a dark parking lot somewhere across the street while RVs...More

Thank MAHegvold
Response from 00esa, Manager at Extended Stay America - Mobile - Spring HillResponded 9 November 2017

We are sorry you were disappointed with your stay this time and apologize for the inconvenience you experienced. We have discussed your feedback with my team members in an effort to enhance our guest experience. We hope you will give us another chance to impress...More

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Best Value Properties in Mobile, AL
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$69 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$69 - US$112 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Room & Suite (6)
Dining (1)
Questions & Answers
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Room Tips
"Ask for side away from road and parking lot."
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"Ask for a remodeled room, if they even have any."
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"Rooms away from the interstate are the quietest."
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"Book another hotel if you don't want unpleasant surprises."
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