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SureStay Hotel by Best Western Montgomery

302 reviews
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Traveller (39)
Room & Suite (23)
Dining (2)
Overview
  • Excellent21%
  • Very good29%
  • Average22%
  • Poor14%
  • Terrible14%
15 Sep 2017
“Hurricane Irma”
13 Mar 2017
“Get better directions on google”
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from SureStay Hotel by Best Western Montgomery
Special Offer: BOOK DIRECT & SAVE
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Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (302)Write a Review
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1 - 5 of 300 reviews
Reviewed 16 December 2017

The good news is we got a great rate and the staff was friendly. The coffee was good. So much for the good news. Thee r9m was so basic that I was shocked that it was associated with Best Western. The towels were tiny and...More

Thank Jesse E
Response from Krunal P, other at SureStay Hotel by Best Western MontgomeryResponded 2 weeks ago

Thank you for your recent review. Please accept our sincere apology for the issues you encountered. We are sorry that we failed in our goal of providing you excellence as a valued customer. We hope to have an opportunity to better your experience with us...More

Reviewed 16 December 2017 via mobile

My wife and I booked two nights here using our Best Western gift cards. Camellia Bowl Trip since Arkansas State made another bowl game! Desk staff was very friendly and professional each time we interacted with them. 1) The address is wrong so GPS takes...More

Thank SandnSun67
Response from Krunal P, other at SureStay Hotel by Best Western MontgomeryResponded 2 weeks ago

Thank you for your recent review. Please accept our sincere apology for the issues you encountered. We are sorry that we failed in our goal of providing you excellence as a valued customer. We hope to have an opportunity to better your experience with us...More

Reviewed 2 November 2017 via mobile

Before I get into my rant about this place, let me start off on a good note. The staff is friendly. It’s an easy find off the interstate. There is plenty of parking and got a great AAA rate. There’s parking because no one wants...More

Thank Beth M
Response from Krunal P, other at SureStay Hotel by Best Western MontgomeryResponded 2 weeks ago

Thank you for your recent review. Please accept our sincere apology for the issues you encountered. We are sorry that we failed in our goal of providing you excellence as a valued customer. We hope to have an opportunity to better your experience with us...More

Reviewed 20 October 2017 via mobile

Hotels, motels were full from Birmingham, Al to Montgomery. We like Best Western, but were told they were booked but were assured by BW that SureStay was a good alternative. We reserved a room through the corporate office. Afterwards we were notified by hotel in...More

Thank Sue G
Response from Krunal P, other at SureStay Hotel by Best Western MontgomeryResponded 2 weeks ago

Thank you for your review. Please accept our sincere apology for the issues about tub and unpleasant smell in the rooms. We are sorry that we failed in our goal of providing you excellence as a valued customer. We hope to have an opportunity to...More

Reviewed 19 September 2017

We had planned to stay two nights, but luckily we had refundable reservations (for a higher price). First off, their website had the wrong street name (East Blvd. instead of Eastern Blvd). So our GPS led us to the middle of nowhere in the dark,...More

Thank mloborny
Response from Krunal P, other at SureStay Hotel by Best Western MontgomeryResponded 2 weeks ago

Hello First I want to apologize about your experience at our property, I am sorry to hear about the unpleasant smell and tub. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Multilingual Staff
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$57 - US$65 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$57 - US$65 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (39)
Room & Suite (23)
Dining (2)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Try a different hotel."
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"Run and don't look back!!! Hurry Hurry!"
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"2nd floor, inside rooms do not seem to have the roach problem the first floor rooms have."
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"ask for ground floor if stairs bother you or you have a lot of luggage to move."
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