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Baymont Inn & Suites Montgomery

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105 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Slocomb Al
Reviewed 1 week ago

Room was terrible smelt awful and was outdated there was a screw holding the door knob that was broke needed to be replaced burn marks on the outdated shower I was so tired after the air show I went to see I just went to sleep and got out of there first thing in the morning

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank P3795OTcharlesr
Dubuque, Iowa
HOTEL’S FAVOURITE REVIEW
Reviewed 30 December 2016

We were traveling with a pet, and also required parking for a pickup truck and trailer. The owner was very accommodating and we were able to park opposite of the room. Interior of the room was very nice and perfect for a restful night of sleep.

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank jeamnew
About Hotel's Favourite Review
hemant p, General Manager at Baymont Inn & Suites Montgomery, responded to this review

Dear Guest, I am pleased to hear that you enjoyed your stay. We try our best to make all the accommodations that guests need. We hope you choose to stay at Baymont again!

Kentucky
Reviewed 2 weeks ago

Disappointed and I'm not one easily bothered by inconveniences. Booked for the price fully aware of the ratings at the time, but still there were two primary concerns: mattress on King bed and shower mechanisms. Accessibility was good for a second twin queen room for my traveling companions, two seniors. My room's mattress was terribly worn, or non-firm, with little...

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Thank 85honestabe
Reviewed 3 weeks ago via mobile

Hotel room was not clean. Management acted like he didn't care. Told me to come get refund and leave. Never stay again. No customer service. Pool nasty . Shower nasty . Will not stay again. Pay for a better hotel

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Helpful?
Thank tishabennamon
hemant p, General Manager at Baymont Inn & Suites Montgomery, responded to this review

I apologize for the fact that you thought the management was unconcerned with the issues you reported. With certain problems that cannot be fixed, the guest is given a refund and has to vacate the room. The pool is not open for the summer and is in the process of getting drained and cleaned as it does after every winter....

Atlanta, Georgia
Reviewed 15 March 2017

My reservations were not in the system. Had to pay a higher price than online, they would not honor discounts (AAA, AARP, Military). Rooms was not clean when we got to them, they cleaning crew stopped us . Desk clerk required us to turn in dirty towels to get clean ones. Customer Service was lacking. The continental breakfast was skimpy....

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Helpful?
Thank staceyechol
hemant p, Manager at Baymont Inn & Suites Montgomery, responded to this review

I apologize for the lack of customer service and that you did not enjoy your stay. The hotel does not do a price match, so if a better price is seen online, then the guest does have to book directly through that website. Also, we try to give as a low a rate as possible and often times, we give...

Saranac, Michigan
Reviewed 4 March 2017

The Inn was very easy to find which was helpful after a long day of travel. The room was very clean and comfortable. The breakfast was tasty and fresh; as well as plentiful. (The coffee was terrific!!) The staff was very friendly. When we travel this way again; we will be sure to stop here for the night.

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Helpful?
Thank Janis D
hemant p, Manager at Baymont Inn & Suites Montgomery, responded to this review

Thank you for your kind words! We are glad to hear that you stay was enjoyable and we hope to see you again!

Reviewed 15 January 2017

I've been coming to this location for about four years. I've tried other locations in Montgomery and this is the only one that I'm completely happy with. The rooms are always clean they have full cable every station you could possibly imagine. TV is not newer model but that is ok since they provide the same cable you would get...

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Helpful?
Thank Calpernia H
hemant p, General Manager at Baymont Inn & Suites Montgomery, responded to this review

Dear Ms. Hines, Thank you for your review! We really enjoy having you stay with us when you are in town! I am really happy to hear that you enjoy your stays! If you ever need anything while you are staying with us, just let us know! Thank you once again!

Tuscaloosa, Alabama
Reviewed 20 December 2016

I was disappointed since I booked the room because the motel said that they had a fitness room during booking. I was told it was closed when I arrived. I'm an early riser and found the breakfast opened at 6:30 instead of 6 AM and they didn't let you make your own waffles... odd.... The water had to run a...

Review collected in partnership with Baymont Inn & Suites
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Thank williamwB7747GZ
hemant p, General Manager at Baymont Inn & Suites Montgomery, responded to this review

Dear Guest, I am sorry to hear that you did not enjoy your stay at Baymont Inn and Suites. We will take what you said into consideration and will work to make improvements.

Lake Charles, Louisiana
Reviewed 11 December 2016

Review collected in partnership with Baymont Inn & Suites
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Thank Steven R
hemant p, General Manager at Baymont Inn & Suites Montgomery, responded to this review

Cedartown GA
Reviewed 25 November 2016

Staff was very friendly and helpful and did their best to meet all of my requests! Room was clean! Definitely would stay again!

Review collected in partnership with Baymont Inn & Suites
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Helpful?
Thank gingerc98
hemant p, Manager at Baymont Inn & Suites Montgomery, responded to this review

I am very glad to hear that you enjoyed your stay! We always try our best to please our guests and help them with their requests. We look forward to having you stay at Baymont again! Thank you!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Baymont Inn & Suites Montgomery

Address: 5837 Monticello Dr, Montgomery, AL 36117-1987 (Formerly Monticello Inn)
Region: United States > Alabama > Montgomery
Price Range: $88 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites Montgomery 2*
Number of rooms: 49
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Questions & Answers

Questions? Get answers from Baymont Inn & Suites Montgomery staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“always choose non smoking wherever you go”
535calperniah, 15 Jan 2017 | Read review
“Go Elsewhere.”
G9694ARdaves, 20 Oct 2015 | Read review
“I doubt that there is a good room in this Inn....”
kenf809, 23 Jul 2013 | Read review
“We got an upstairs room and liked it a lot--not sure how 1st floor would be.”
MJay5, 13 Mar 2012 | Read review
“Tour 1st to check facilities/rooms”
RoscoeX, 12 Jun 2011 | Read review
5 of 5