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Traveller (5)
Room & Suite (12)
Pool & Beach (11)
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Overview
  • Excellent49%
  • Very good26%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“brett robinson”(21 reviews)
“the kitchen”(20 reviews)
“next year”(15 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
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Reviews (273)
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Traveller rating
128
71
42
19
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LanguageEnglish
128
71
42
19
13
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All reviewsbrett robinsonthe kitchennext yeargreat viewgreat condolocation was perfectstay there againworking orderweather was greatthree bedroomgirls tripeasy accessexcellent stayshort walk to the beachgreat vacationfamily vacationtoilet paper
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1 - 5 of 273 reviews
Reviewed 1 week ago

This property wanted to leave my kids stranded at 11:00pm at night without anywhere to stay! We booked this trip as a college graduation trip for my son from our daughter, he is 23 years old. We booked and prepaid the entire stay and they...More

Review collected in partnership with this hotel
Thank Shalako H
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 1 week ago

Hello and thank you for reviewing your children's stay. We have looked into your situation thoroughly. I apologize if you did not see when you booked online the terms and conditions that state that renters must be 25 years of age or older to stay...More

Reviewed 2 weeks ago

Room was very nice and clean. Loved the view. The only problem we had was being waken up all hours of the morning on our last day by loud, sometimes screaming, teenagers or young adults. Of course we realized it was the same weekend as...More

Review collected in partnership with this hotel
Thank Sheila D
Response from brett_robinson_al, Manager at Phoenix IVResponded 1 week ago

Thank you for the great review!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guests experiences in the area. Thanks again!! We are happy to hear that you...More

Reviewed 2 weeks ago

Location of Phoenix IV is great. The property was very clean. Balcony was great. The ocean view was wonderful. Checking in and out was a breeze also. I would very much stay here again. For the money, it was great.

Review collected in partnership with this hotel
Thank Jeff L
Response from brett_robinson_al, Manager at Phoenix IVResponded 2 weeks ago

Thank you for the great review!! We are happy to hear that you enjoyed the cleanliness of our property as well as your condo's balcony!!! Thanks again for being our guest Jeff!! We hope to see you again soon!!!

Reviewed 2 weeks ago

Condo appeared in good shape. Get extra toilet paper, tissues, coffee filters, a small bottle of dish soap. Looked for pot holders did not have any. Could have used extra bath towels and clothes. If you have to sleep on the pull out hide a...More

Review collected in partnership with this hotel
Thank schoofvilla
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 1 week ago

Thank you for reviewing your stay. Brett-Robinson tries to ensure that the condos in which we manage are fully equipped with kitchen necessities such as the pot holders you mentioned. For your privacy please email your reservation details to info@brett-robinson.com so that I may forward...More

Reviewed 4 weeks ago

Elevators were broken and we had to take stairs. No elevators with an elderly person and luggage isn't a good start to a vacation. The building was clean and the staff was friendly. Had problem with the condo we were staying in. Toilet seat was...More

Review collected in partnership with this hotel
Thank socialstudies4all
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 1 week ago

Thank you for reviewing your stay. I hate to hear you had difficulties and would like to learn more of your situation. For your privacy, please email your reservation information to info@brett-robinson.com. We value our guests and hope you will choose to stay with us...More

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About
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$209 - US$520 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$209 - US$520 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (5)
Room & Suite (12)
Pool & Beach (11)
Family and Play Areas (1)
Questions & Answers
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donna r
October 22, 2017|
AnswerShow all 5 answers
Response from Ron F | Reviewed this property |
IV has both indoor and outdoor pools and an outdoor kids pool with a mushroom shower. The pools and grounds were are well maintained and cleaned,
0
Votes
Vtoler05
May 27, 2016|
Answer
Response from JanetBrettRobinson | Property representative |
Additional parking passes are based upon availability on the day of arrival. If there are additional passes, you can purchase them at the lobby desk. If not, the desk associates can tell you where off site parking is... More
0
Votes
Room Tips
"Furniture on balcony could be updated. The wood furniture has splinters in it. We just placed towels on them..."
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"more towels"
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"Condo needed to be updated."
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"There appears to be some construction stains on the floor just inside the front door. / We are interested..."
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