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Traveller (136)
Room & Suite (66)
Pool & Beach (25)
Overview
  • Excellent63%
  • Very good22%
  • Average10%
  • Poor4%
  • Terrible1%
Travellers talk about
“lazy river”(155 reviews)
“family vacation”(40 reviews)
“brett robinson”(39 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Phoenix West
Hotel deals
Offers from Phoenix West
Hotel deals
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Reviews (563)
Filter reviews
563 results
Traveller rating
341
129
61
27
5
Traveller type
Time of year
LanguageEnglish
341
129
61
27
5
Show reviews that mention
All reviewslazy riverfamily vacationbrett robinsonthe kitchenindoor poolbedroom bath condoice makerparking garagewet barzero entrykids lovebeach tripgirls tripbeautiful condogreat propertya great vacationwasher and dryer
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1 - 5 of 563 reviews
Reviewed yesterday

The Phoenix West Condo is a good place to stay with the exception of lack of enough elevators for the size of the place. There were several times when we had to wait approximately 15 to 30 minutes for an elevator. Our condo was nicely...More

Review collected in partnership with this hotel
Thank garypD8718XE
Response from brett_robinson_al, Manager at Phoenix WestResponded today

Thank you for the fantastic review!! We appreciate your feedback and will be sure to have our management team address you concerns as we continue to strive towards providing the best guests experiences in the area. Thanks again!! We hope to see you again soon!!!

Reviewed 2 days ago

Beautiful condo. Great location. The lazy river was especially nice and my son loved the slide. Ice maker was nice. It was perfect for filling up the cooler everyday. Beds were extremely comfortable and plenty of room for the entire family of 7More

Review collected in partnership with this hotel
Thank wallace0128
Response from brett_robinson_al, Manager at Phoenix WestResponded today

Thank you for the 5 star review!!! We are thrilled to hear that you enjoyed our lazy river as well as the location of our property!! Thanks again for being our guests!! We look forward to welcoming you back again soon for another amazing stay...More

Reviewed 3 days ago

We have stayed at Phoenix properties other times. This vacation seemed a bit off from our other visits. We loved the easy beach access and the lazy river. The people at the desk at Phoenix West were not as friendly as those at other properties...More

Review collected in partnership with this hotel
Thank Belle_Memphis_2004
Response from brett_robinson_al, Manager at Phoenix WestResponded 3 days ago

Thank you for the review!!! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area. Thanks again!! We truly appreciate you making us a part...More

Reviewed 4 days ago via mobile

My family and the family we rented the condo with enjoyed our stay here. It was a very nice condo. Great view of the gulf. Would definitely stay here again. The lazy river, pool, and water slide was great for the kids. Beach was awesome....More

Thank Soonerfan51
Response from brett_robinson_al, Manager at Phoenix WestResponded 3 days ago

Thank you for the 5 star review!!! We are thrilled to hear that you enjoyed your condo as well as our pool and lazy river area!! Thanks again for being our guests!! We hope to see you again soon!!!

Reviewed 5 days ago via mobile

We just returned from a three-generation trip to Orange Beach and had a wonderful time. We stayed at Phoenix West and were very impressed with our beautiful condo (2303) and the amenities and organization of the complex. We all enjoyed the lazy river, the slide...More

Thank Keywest51
Response from brett_robinson_al, Manager at Phoenix WestResponded 3 days ago

We LOVE hearing reviews like this!!! Thank you so much for being our guests!!! We are thrilled to hear that you all enjoyed such an amazing time!! We can't wait to see you again soon!!!

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$373 - US$741 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$373 - US$741 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (136)
Room & Suite (66)
Pool & Beach (25)
Family and Play Areas (4)
Questions & Answers
Ask a question
RalphSmiley
April 1, 2018|
Answer
Response from Jerry W | Reviewed this property |
I don’t know the official regulations, but there were families on the beach with canopies.
0
Votes
Amanda K
March 27, 2018|
AnswerShow all 3 answers
Response from churchlittle | Reviewed this property |
There are several places to eat and souvenir shops and wal mart, grocery store close but most attractions like mini golf and outlet malls you would need a ride to.
2
Votes
The S
December 28, 2017|
Answer
Response from Brian F | Reviewed this property |
I don’t think the lazy river is heated.
0
Votes
Room Tips
"The only suggestion would be to have some padding for the chairs on the balcony."
Read review
"Get a condo in the first 8 floors to cut down on elevator need. The parking garage goes up to the with floor."
Read review
"Stay on a lower floor that you can take the stairs to"
Read review
"1408 Rooms, bedding, kitchen was great!"
Read review
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