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Grand Soluxe Zhongyou Hotel Shanghai

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170 Reviews from our TripAdvisor Community

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Showing 31: English reviews
Beijing, China
Reviewed 26 August 2016 via mobile

Overall not too bad but then I came back today and the minibar has been emptied. Upon calling housekeeping I was told that the general manager has given instructions today that the hotel does not provide minibar anymore. No reason given and no info in the room either. Upon the request that I get at least a beer delivered they...

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Helpful?
Thank Monika W
Kailua-Kona, Hawaii
Reviewed 9 April 2016

As others have indicated, this hotel keeps their central air conditioning system set to a tropical 30+ degrees Celsius. That's 86 degrees Fahrenheit. So, unless you like trying to sleep in the tropical heat of an Amazonian jungle I'd highly recommend that you look elsewhere for accommodation. When attempting to seek reprieve from the heat, the front desk simply offered...

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Helpful?
Thank Thomas W
Italy
Reviewed 9 April 2016 via mobile

You reach this hotel with line 2 +6 from pudung airport in 40 minutes. Nice, clean with a close commercial area. Nothing to say. Aligned with 4# hotel in the area. Good restaurant open 24h. Remember to put do not disturb the door or they clean room 3 times per day

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Helpful?
Thank mirco m
Darwin, Australia
Reviewed 29 January 2016

Reading other reviews the overheating in the rooms seems to be a recurring problem from other people who stayed here. On entering the room the thermostat on the wall was indicating 32 degrees with the heating off. (The Hotel is NOT equipped with cooling function). I complained to office staff and they said they will open a window. The staff...

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Helpful?
Thank Frigid-Frozen-Aussie
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thak you very much for arrival and comments. Unfortunately, Our hotel AC only can set up above 23C during the winter season. If guest reqire a fan. We can set up the fan and can open the window. we suggest turn off the AC.and open the door and window for half hour.then turn on the AC as 23C. It will...

Calgary, Canada
Reviewed 6 January 2016

I had to travel to Shanghai two times for which I selected to stay in this hotel both times due to good memories and stay from the first visit. The front desk staff were friendly and very helpful beyond expectations to ensure all your needs, questions, and concerns are all addressed. The rooms (both times) were really large accommodating lots...

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Helpful?
Thank Arash T
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

We would like to thank you very much for warm comment. We are pleased to know that you enjoyed your stay in Grand Soluxe Zhongyou Hotel Shanghai. We are look forward to seeing you again in the near future.

Tokyo Prefecture, Japan
Reviewed 17 December 2015

The hotel is located at bit off site from The Bund, but with easy access via metro og taxi. Facilities are nice, with the typical Chinese Internet, where Google (gmail), Youtube, Facebook, twitter is more or less disabled unless you use a VPN account. Rooms are equipped with the largest bed I have ever slept in, with plenty of pillows...

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Helpful?
Thank ElCapitanDK
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thak you very much for arrival and comments. Unfortunately, Our hotel AC only can set up above 23C during the winter season. If guest reqire a fan. We can provide and can open the window. Our all hotel staff sincerely look forward to you visit again.

Reviewed 2 December 2015

Stayed here for a few days during a visit to China recently The hotel is relatively modern with a large marble reception. Rooms are smallish but adequate and have free wifi albeit a bit of a faff to get connected. The breakfast is a copious buffet but service leaves a lot to be desired. On the other hand the service...

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Helpful?
Thank henchcook
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thank you very much for your check-in and the high praise, Room facilities in accordance with the 5 star standard,let you enjoy the new, overflow room products, hope you can stay in our hotel again.

California
Reviewed 16 November 2015 via mobile

The rooms are quite ok, especially for the discounted price offered. The bathroom however looks a bit cheap w run-of-the-mill tiles. The food is reasonably ok: i.e. Good dinner but the breakfast could be much better. The pool is hidden away deep in the basement. The gym is reasonable. The internet is a nuisance since one has to sign in...

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Helpful?
Thank PopeyeCalifornia
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thank you for your arrival and giving us comments. Your comments are our hotel priorities.to improve the hotel service, we will keep dong our best. We all staff are looking forward to seeing you in the future.

Tarporley, United Kingdom
Reviewed 27 October 2015 via mobile

Stayed here for a 3 day business trip in October. Check in was perfect. Fast, efficient and friendly. The room was superb. Big, comfortable, and well appointed. If I had any complaint it was that the mini bar was poorly stocked for wine and beer, although a good choice of spirits. Also the "on demand" channel was under construction, so...

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Helpful?
Thank ILStourton
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thank you for your arrival and giving us comments. Your comments are our hotel priorities.to improve the hotel service, we will keep dong our best. We all staff are looking forward to seeing you in the future.

Shanghai, China
Reviewed 20 October 2015

We think this Hotel is a good alternative the the international hotel brands you find all over the place and good value. We booked a Delux Double Room none smoking room and got a very spacious one on the 26th floor with a nice view to the prominent Pudong Skyline. Air condition worked fine. Check in / out was quick...

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Helpful?
Thank Olaf J
Julie Z, Director of Sales at Grand Soluxe Zhongyou Hotel Shanghai, responded to this review

Thank you for your arrival and giving us comments. Your comments are our hotel priorities.to improve the hotel service, we will keep dong our best. We all staff are looking forward to seeing you in the future.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Grand Soluxe Zhongyou Hotel Shanghai

Address: No.969 Dongfang Road, Pudong New Area, Shanghai 200122, China
Region: China > Shanghai Region > Shanghai
Price Range: $120 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Soluxe Zhongyou Hotel Shanghai 4.5*
Number of rooms: 318
Reservation Options:
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Hotel Style:
#115 Business Hotel in Shanghai
#175 Luxury Hotel in Shanghai
#206 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Soluxe Zhongyou Hotel Shanghai staff and other travellers.
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Windermere, Florida
over a year ago

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Questions? Get answers from Grand Soluxe Zhongyou Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No good rooms in winter due to the excessive heat pumped into rooms”
 of 5 bubbles thomasw789, 9 Apr 2016 | Read review
“Don't Stay Here!”
 of 5 bubbles Frigid-Frozen-Aussie, 29 Jan 2016 | Read review
“Roomnumbers xx05 and xx06 are right next to the elevators . .”
 of 5 bubbles ElCapitanDK, 17 Dec 2015 | Read review
“The xx10 rooms have a good view. The higher the better (and quiter)”
 of 5 bubbles 165olafj, 20 Oct 2015 | Read review
“Ask for a suite if available.”
 of 5 bubbles MichaelX, 22 Nov 2014 | Read review
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