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The Ritz-Carlton Shanghai, Pudong

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The Ritz-Carlton Shanghai, Pudong
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1,253 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton Shanghai, Pudong
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Showing 835: English reviews
Reviewed 14 April 2016 via mobile

The hotel's rooftop bar Flair is worth to go. It has a cozy environment and a magnificent view of the Bund. It serves not only drinks but also fine sushi. I went there with a Japanese friend and he enjoyed the sushi there very much. Music is played by live DJ there and she is cool. The decor there is...

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Helpful?
Thank choia954
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General...

Norwalk, Connecticut
Reviewed 13 April 2016

The Ritz-Carlton does not disappoint. Their level of service and attention to detail is everything one comes to expect when staying at a Ritz-Carlton. From airport pickup - to check in to check-out, the experience is first-rate. The guest relations staff will take care of all your needs and make you feel at home in Shanghai

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Helpful?
Thank jean k
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Reviewed 11 April 2016 via mobile

Fabulous hotel and staff! My husband and I were both a little under the weather and Klaris and Alina made us a pot of ginger tea one evening. After just departing our cruise ship, we arrived before check in, so they let us relax in the club lounge. Also the bell hop assisted us as he felt the taxi driver...

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Helpful?
1Thank Phil P
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, We are most proud of our Ladies & Gentlemen for delivering legendary Ritz-Carlton service. We thank you for choosing to host your event with us and we appreciate that you have taken the time to recognize Klaris and Alina,We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Manchester, United Kingdom
Reviewed 11 April 2016 via mobile

We stayed for 2 nights beautiful room. There was noise all through the night from the construction site near the hotel. Breakfast was fine with plenty of choice. Evening meal was a set menu with no choice and over cooked. Not 5 star.

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Helpful?
Thank 650paul
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest We thank you for having chosen Ritz-Carlton Shanghai Pudong and we prize your feed-back as integral part of the Guest experience. We are pleased to know that your had a pleasant stay and we regret that the noise and the dinner did not meet your expectations. In fact, the Guest satisfaction is our outmost and be assured that...

Nürnberg
Reviewed 10 April 2016 via mobile

Excellent service,food,city view,and friendly staff. Too less options in the business lounge was the only thing that can be improved. Hookers appeared in the lobby during night and travellera should not get fooled by these well dressed women who are local hookers ..never entertain them and report it to the staff and they will take necessary action

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Helpful?
Thank Sidhu81_m
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, I would like to thank you for your nice review. I have taken note of your comment.In fact, the Guest satisfaction is our outmost and be assured that your comments have received my highest consideration. In the main time, we look forward to welcoming you back in the next future. Warm Regards, Rainer J. Burkle Regional Vice President...

Lake Oswego, Oregon
Reviewed 7 April 2016

We stayed two nights at this outstanding Ritz Carlton property and the entire staff was phenomenal from check-in to check-out! We were upgraded on the Club Floor and had a Suite overlooking the Bund and river (beautiful views at night) Highly recommend the Club Floor as the service and food throughout the day are just great! We did a lot...

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Helpful?
Thank Crystalcruiser
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Hong Kong, China
Reviewed 7 April 2016

Beautiful room (bathtub, comfortable bed), very new & good gym & sauna. Fantastic, friendly & caring staff at the reception and restaurant. Great bar upstairs in the air. Very worth visiting for business or leisure

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Helpful?
Thank ibanker_2016
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review and we are most pleased to read that you were able to fully-enjoy the amazing views and convenience of staying as a guest in our hotel. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

Canberra, Australia
Reviewed 6 April 2016

as i stayed here for 2 nights for business i experienced extrodinary quality of this hotel, the physical condition of this hotel and room facilities was really good. As i thought that this would be just an ordinary and tiredness accomodation but realizing i was totally wrong! I was amazed by the professionalism of guest recognition officer Jerry Li, he...

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Helpful?
Thank opuyu
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for sharing your wonderful review! It is heart-warming to read of the many efforts Jerry made to ensure your stay would be full of lasting memories. We hope to welcome you again soon. Warm Regards, Rainer J. Burkle Regional Vice President and General Manager rainer.burkle@ritzcarlton.com

New York
Reviewed 5 April 2016 via mobile

My mom and I recently spent three nights at this property at the end of a China trip and cannot say enough positive things about this property. In short this place embodied everything we've come to expect from the Ritz brand - fantastic service, comfortable rooms, and great food! We've enjoyed Ritz hotels in Dubai, Berlin, Santiago and elsewhere and...

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Helpful?
Thank NYCTraveller323
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay. We are pleased to know that you had an overall enjoyable experience and we are committed to focusing on improving the experiences that fell short of the level of service that our guests have come to expect from The Ritz-Carlton. Thank you again, and...

Slatington, Pennsylvania
Reviewed 4 April 2016 via mobile

Our visit to the RC was everything you would and should expect from a Ritz. Service was impeccable. Room was spacious, well equipped and we were lucky enough to have an awesome river view. Food at the club lounge was very good and varied so our multiple day stay did not get the same food each day. Tea o. The...

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Helpful?
Thank Suet910
Ritz-Carlton-Pudong, General Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review

Dear Guest, Thank you for taking time and telling us your feedback. We appreciate you visit us and recognize the good service. Please know that we are continuously improving our service as well as food quality. Thank you again for your kind feedback. We look forward to welcoming you again. Warm Regards, Rainer J. Burkle Regional Vice President and General...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Ritz-Carlton Shanghai, Pudong offers a business and leisure destination like no other in Shanghai. Situated on the upper floors of a stylish 58-floor tower in Lujiazui, at the very heart of modern Shanghai's commercial center. The hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel's location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Lujiazui is home to the Shanghai Stock Exchange at the heart of China's modern economy. The Ritz-Carlton Shanghai, Pudong's outstanding location and the renowned legendary service promise a memorable guest experience at the heart of Shanghai. ... more   less 

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $390 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai
Hotel Style:
#2 Luxury Hotel in Shanghai
#2 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#172 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Shanghai, Pudong staff and other travellers.
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Questions? Get answers from The Ritz-Carlton Shanghai, Pudong staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room!!!”
 of 5 bubbles HRK_SYHK, 13 Feb 2017 | Read review
“if view is crucial, choose room type with "bund" in the name”
 of 5 bubbles , 12 Feb 2017 | Read review
“excellent room service”
 of 5 bubbles , 29 Jan 2017 | Read review
“Pay little bit extra to stay in Club Room”
  • Hotel Room
 of 5 bubbles TT0419, 23 Dec 2016 | Read review
“Best Floor 51,”
 of 5 bubbles madwolf139, 12 Dec 2016 | Read review
5 of 5