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Sofitel Shanghai Hyland

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#58 of 4,998 Hotels in Shanghai
Certificate of Excellence
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Sofitel Shanghai Hyland
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1,166 Reviews from our TripAdvisor Community

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Showing 770: English reviews
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Sydney, Australia
Reviewed 2 days ago NEWvia mobile

The hotel concierge is corrupted and got me into an illegal taxi. I noticed that taxi was parked outside the hotel for a considerable time and I told the concierge I don't want that taxi. I was told this is the only taxi they can get me, but It was 11am, not a typical rush hour in Shanghai. Since the...

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Helpful?
Thank Allan H
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Hotel sited perfectly for walking to The Bund ( 10 minutes ). Then same time in the opposite direction to Peoples Square. The latter houses many art museums and galleries as well as magnificent gardens. The hotel itself is situated on the pedestrian part of Nanjing East Road and is therefore surrounded by department stores and malls. Interior of hotel...

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Helpful?
Thank ozscot
About Hotel's Favourite Review
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Ozscot, It is always a pleasure to read such positive comments regarding our guests experience. Thank you very much for sharing your feedback on TripAdvisor. I could not be more pleased to read that you particularly appreciate the Sofitel Club experience and our central location in the heart of Shanghai. Your kind words on the friendliness and helpfulness of...

Mumbai (Bombay), India
Reviewed 2 days ago NEW

Was on a business trip and booked a club room....had requested a room with a view and what a super view from 27th floor.....The club on 30th floor was a treat and the Breakfast spread was also super....location being an additional bonus as i used the Metro from-to airport and my local visits... Will recommend for all business/families....

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1Thank NIRAV73
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear NIRAV73, Thank you very much for your recent stay in our hotel, we have truly appreciate your positive comment about our hotel. Im glad to read we were able to meet your expectations. Due to its location, as mentioned our hotel I suitable either for Business or Leisure. At the Sofitel Shanghai Hyland, we strive to deliver a personalized...

Reviewed 4 days ago NEWvia mobile

We had a wonderful stay at Sofitel Hyland in a club room. The view from our toom and from the 30th floor restaurant were spectacular. The hotel is well sited, clean and staff were keen to make our stay fantastic. We loved breakfast and the happy hour but found the free afternoon tea disappointing. The room was also too hot...

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Helpful?
Thank Rosie M
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Rosie M, Thank you very much for your recent stay in our hotel, I was glad to read we were able to make your stay memorable. At the Sofitel Shanghai Hyland, our Ambassadors a fully dedicated to our guest always striving to deliver a personalized "connection" to create positive memories. Your feedback was shared with team, The MAO restaurant...

Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

Stayed 2 night on my exit from China after Canton Fair, I have stayed many times and I am never disappointed great hotel friendly staff, great location and great breakfast. Will be back on my next trip.

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Helpful?
Thank Phil T
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Phil T, We were glad once again to welcome you back. I have truly appreciate your comments about our friendly our Ambassadors are and the quality of our Breakfast. Your feedback was share among our team to continue to encourage them to deliver a personalized experience for our guests. Gregory Astima Director of Rooms Division

Hong Kong, China
Reviewed 6 days ago NEW

A 5 minute walk from the Metro on the pedestrianised shopping street, we checked in with the Club reception and were allocated a Club room on the 24th floor. There are great views across the city, the room is well equipped, clean and spacious. Free in room wifi, Bath and Shower, although the one criticism I have is that the...

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Helpful?
Thank paul b
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear paul b, Allow me to thank your for your recent stay in our hotel, it as been a pleasure to read you well detailed positive comment about our hotel and its facilities. At the Sofitel Shanghai Hyland comfort and personalization are our priorities, our entire team is fully dedicated to create positive memories fro our guests, im glad we...

Mumbai, Maharashtra, India
Reviewed 6 days ago NEW

Pros: Great Location (Just outside Nanjin Road. 5 minutes walk from East Nanjin Stn.) Lots of restaurants to check out near-by 15 minutes towards the 'bund'. Good spread at breakfast Polite Staff Clean & comfortable rooms Cons: Slightly dated interiors (could do with a bit of refurbishment) Bathroom needs upgrades

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Helpful?
Thank Jaydeep S
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Jaydeep 5, Thank you very much for you recent stay in our hotel, it has been a pleasure to have you with us. We have truly appreciate your positive comments and constructive feedback about our hotel. I have no doubts, your comment will help travelerslooking for an hotel in Shanghai. We look forward to welcome you back in a...

Melbourne, Australia
Reviewed 1 week ago

We really enjoyed our stay in this hotel, it is in a great location right in the middle of Nanjing Road and a great price for a Sofitel (China prices are generally cheaper and the standard is at the lowest end for a Sofitel). Easy walk to the subway. Our room was clean, reasonably modern and the staff were friendly...

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Thank judegoldy
SofitelSHHyland, Director of Rooms division at Sofitel Shanghai Hyland, responded to this review

Dear judegoldy, Allow me to thank you for your positive comments about our hotel, it has been a pleasure having you with us. Your feedback about the staff attitude has been shared with our team to encourage them as we strive to deliver a personalize service for our guests. We look forward to welcome you back in a near future....

Melbourne, Australia
Reviewed 1 week ago via mobile

Perfect location walking distance to the bund and situated on Nathan road. This is our second visit to this hotel and we loved the location. Staff extremely friendly and concierge are more than accomodating organised a car for water town with ease. Plenty of restaurants and bars in the area. Will definitely be our hotel of choice.

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Helpful?
Thank Rose c
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear Rose c, It has been a pleasure to welcome you back, our team and more specially the concierge are fully dedicated to our guests to "unlock" the city for them. At the Sofitel Shanghai Hyland we strive to deliver a personalize experience for every guest to create positive memories, I m pleased we were able to meet your expectations....

Haywards Heath, United Kingdom
Reviewed 1 week ago

Conveniently situated on the pedestrian street, it is only a short walk to the Metro and The Bund. It is well appointed throughout and the restaurant on the ground floor is very good for both breakfast and dinner.

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Thank RetiredChrisB
SofitelSHHyland, Director of Rooms Division at Sofitel Shanghai Hyland, responded to this review

Dear RetiredChrisB, Thank you very much for your recent stay in our hotel, it has been a pleasure having you. We have truly appreciate your positive feedback and more specially about Mosaic our restaurant on the Ground Floor. It has be shared with the Food and Beverage team to encourage them to continue to deliver a personalized service. We look...

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $161 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Expedia, ACCOR, Ctrip TA, Agoda, Hotwire, TripOnline SA and HotelQuickly so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#36 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#58 Luxury Hotel in Shanghai
#73 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
29 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Rooms on higher floors = better views”
paulbW6138EJ, 21 Apr 2017 | Read review
“My only comment would be that there isn't sufficient clothes storage.”
RetiredChrisB, 18 Apr 2017 | Read review
“The Junior Suite gives you excellent space”
dhs9909, 10 Apr 2017 | Read review
“Our room was on the eastern side of the hotel looking out over the square and thermometer on a nearby building”
jasonbH2944TZ, 4 Apr 2017 | Read review
“The higher, the best...”
577ricardov, 24 Mar 2017 | Read review
5 of 5