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Sofitel Shanghai Hyland

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#58 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,065 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Singapore, Singapore
Reviewed 2 days ago NEW

Friendly staff and a very central location. Though the location is next to busy Nanjing Road the rooms were quiet and comfortable. The hotel recognized my accor privilege membership and upgraded my room.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sanjay V
Dubai, United Arab Emirates
Reviewed 2 days ago NEW

This hotel's location is the highlight of our stay in it. its back entrance opens on the very happening Nanjing Square, which has malls, restaurants, tourist attractions etc. it is walking distance from Bunder too. It is not only very convenient but excellent location for a tourist with easy access to almost everything. The rooms and bathrooms are very small...

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Helpful?
Thank Nanishamim
Nanjing, China
Reviewed 3 days ago NEW

I wanted to spoil myself for the holidays--needs must be met, after all! I can honestly say I was not disappointed! From the custodial staff to management (my never-ending gratitude, Julia!), the hospitable nature of all concerned was......truly wonderful. More cannot be said, lest I cloud the truth! Just go experience it for yourself! Having lived in China for 7...

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Thank nmc10162017
Bandung
Reviewed 4 days ago NEWvia mobile

Unexpectedly, the room size was small. But location is unbeatable, smack bang in the middle of Nanjing Pedestrian Street. Service was impeccable, concierge even helped us finding transportation when we were no longer a hotel guest, but got stranded around the area. Finding taxis in Shanghai is a but tricky when you don't know what you were doing. Food in...

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Thank dcarollina
Reviewed 5 days ago NEW

Right in the middle of Nanjing Street. Very near the metro stop. Can walk to the Bund. We had macaron as the welcome gift. Check-in and check-out was smooth. There's Muslim restaurant right across the hotel.

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Helpful?
Thank Ina A
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Ina A, Thank you very much for sharing your feedback on TripAdvisor and for the fantastic rating. We are delighted to read that you had a most pleasant experience while staying with us, and particularly appreciate our unbeatable location in the heart of Shanghai. I will certainly share your kind words with all the team. Once again thank you...

Reviewed 1 week ago

My family and me went to Shanghai for holiday, departing from our residence in NZ. As a foreign born Chinese ethnicity person, my experience was overall horrible and stressful. The hotel was told on the day that our room was expecting a parcel and the name it was under however they returned it as we had "checked out" which had...

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Helpful?
Thank NomNom L
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear NomNom L, Thank you for sharing your feedback regarding your recent stay with us. We were clearly surprised to read about your atypical experience during your stay with us. Please accept our sincerest apologies for all the shortcomings, and note I will be contacting you on private to obtain more details and follow up accordingly with our team. We...

Reviewed 1 week ago

Since my arrival in Shanghai, the city and the Sofitel hotel exceeded my expectations regarding its modernity and excellent treatment of its citizens. I highly recommend it because its value for money, location and quality of service of Sofitel hotel staff.

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Helpful?
Thank Roger B
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Roger B, How delightful it is to read your kind words, thank you for sharing your feedback on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team, so all can appreciate your feedback and motivate them to...

Nowra, Australia
Reviewed 1 week ago

The room is one of the smallest club rooms we have stayed in, on this trip in China. The bathroom is very small but practical. Only one person can fit in at one time. The shower pressure is very good but the water leaks out of the shower door and onto the floor. The bathmat was dripping wet. The room...

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Helpful?
Thank Jane B
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Jane B, Thank you very much for sharing your feedback on TripAdvisor. I'm glad to learn that you had a pleasant stay with us and particularly appreciate the Sofitel Club and our unbeatable location in the heart of the city. In the other hand I'm sorry to read that your room experience wasn't completely to your liking, and please...

Rancho Cucamonga
Reviewed 1 week ago

I stayed here for 2 nights for Christmas, as the previous year I stayed at Sofitel in Bangkok and really enjoyed myself. I wanted to experience the same kind of service I received the prior Christmas, or at least something similar. I left feeling disappointed. I stayed in the club rooms that comes with the club benefits. I will say...

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1Thank Noah7
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear Noah7, Thank you for sharing your feedback regarding your recent stay with us. We were clearly surprised to read about your atypical experience during your stay with us. Please accept our sincerest apologies for all the shortcomings, and note I will be contacting you on private to obtain more details and follow up accordingly with our team. We hope...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

The location of the hotel is very strategic as it's literally in the middle of the shopping district! The evening cocktail in the executive lounge is superb! I loved the smoked duck the most! However, their breakfast served had not much variety. But the pancake and waffles are superb!

Review collected in partnership with Accorhotels.com
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Thank vincents991
SofitelSHHyland, Guest Experience Manager at Sofitel Shanghai Hyland, responded to this review

Dear vincents991, First of all I hope you had a nice trip back home and thank you very much for sharing your feedback and for the fantastic rating on TripAdvisor. We are glad to learn that every accepts of your stay live up to your expectation. I will make sure that your praises will be passed on to the team,...

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Staying in People’s Square

Neighbourhood Profile
People’s Square
People’s Square brings with it all the excitement you would expect from the town square of one of the biggest cities in the world. The area around People’s Square and People’s Park is always a abuzz with activity. Oceans of local and foreign tourists flow in and out of the area every day to see grand museums, go shopping and eat at some of Shanghai’s most storied food centers. Shanghai residents, meanwhile, live and work in the many residential and office high-rises. While much of Shanghai stays busy late into the night, this really is an area that never sleeps with glitzy nightclubs keeping people up until the wee hours of the morning.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 

Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 20001, China
Region: China > Shanghai Region > Shanghai > People’s Square
Price Range: $142 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Agoda, ACCOR, Ctrip TA, Travelocity, Priceline and Hotwire so you can book your Sofitel Shanghai Hyland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel
Hotel Style:
#35 Spa Hotel in Shanghai
#38 Family Hotel in Shanghai
#41 Romantic Hotel in Shanghai
#55 Business Hotel in Shanghai
#57 Luxury Hotel in Shanghai
#69 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Shanghai Hyland staff and other travellers.
23 questions
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Questions? Get answers from Sofitel Shanghai Hyland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is comparatively expensive hotel in China so the room choice is on what you can afford.”
 of 5 bubbles Nanishamim, 14 Jan 2017 | Read review
“Stay in a club room only”
 of 5 bubbles Noah7, 5 Jan 2017 | Read review
“Better views on the higher floors”
 of 5 bubbles allansuter, 29 Dec 2016 | Read review
“The floors below 19 is renovated, ask for renovated floor/room if you prefers modern feels.”
 of 5 bubbles prodigyr2, 29 Dec 2016 | Read review
“Smoking rooms are on 5th Floor and quite nice”
 of 5 bubbles Wolfinstein, 27 Dec 2016 | Read review
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