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Four Seasons Hotel Shanghai

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#26 of 4,939 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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Four Seasons Hotel Shanghai
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953 Reviews from our TripAdvisor Community

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Showing 550: English reviews
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Geneva, Switzerland
Reviewed yesterday NEWvia mobile

This hotel pays extreme attention to all its clients, pays even more attention to clients with allergies and makes sure everyone has a comfortable and amazing time. It also is well located and has an amazing view

Thank alexanderbeetleman
Reviewed 2 days ago NEW

I believe this review took me a while to really express how I felt when I stayed in this Four Seasons Hotel. It's my first time in Four Seasons and believe it or not, the only thing I could tell is "WOW". Not much to tell actually, the service is outstanding, F&B outlets are plenty and fulfilling so as the...

Thank DarrenCY
Hong Kong, China
Reviewed 5 days ago NEW

Once arrived hospitality was excellent. Good size room and very clean. Great staff, nice and helpful, always friendly and very accommodating. The breakfast is reach and excellent. Good location for shopping and visit. Will enjoy again!

Thank 396Walter
Sydney, Nova Scotia, Canada
Reviewed 6 days ago NEW

First time in Shanghai, First in Four Seasons. This hotel did not disappoint. I have to say it got iconic location, beautiful state of the art room, amazing customer service and magnificent lobby bar or lounge. It is a city hotel, but I did not feel pushed. I am very relaxed.The Front Desk Agent, name start with a L, She...

Thank BertTeng
Reviewed 1 week ago via mobile

The room (the first pic) was very old and smelt so bad. Then I asked for changing to a new room. They turned me down at the beginning stating that all the rooms are fully booked. I stood firm and said I would ask for a refund and go to another hotel if they insisted on giving me this room....

Thank Sin Ting L
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Ting L, Thank you for staying with us and we really appreciate for taking the time to review us on Trip Advisor. Glad to know that you liked our renovated guest room and impressed by hotel's great location and helpful staff. We had enhanced our guest rooms in 2015 but still keep some of the classic rooms for guests'...

Miami, Florida
Reviewed 1 week ago

Exceptional experience. Not just other hotels, but all other businesses should learn from Four Seasons. They really care about guests' convenience and go above and beyond in meeting customers' requirements. The staff is amazing and well trained. The hotel offered us a generous credit for in-house dining, while they certainly didn't have to. They are attentive to cleanliness, and customer's...

Thank Mason A
New York City, New York
Reviewed 2 weeks ago

With the completion of widened street and shopping and office complex across the street, this location is so convenient to everything. Plus the pampered service and reasonable pricing, this hotel will be our first choice when we visit Shanghai again.

Review collected in partnership with Four Seasons
Thank jasian881
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear jasian881, Thank you very much for choosing to stay with us during your trip to Shanghai and taking the valuable time to review us on TripAdvisor. We are delighted to learn that you were impressed by our convenient location, personalized service and great value. We are honored to be considered as your first choice when you visit Shanghai and...

Minneapolis, Minnesota
Reviewed 3 weeks ago

Loved this hotel! Beautiful hotel: lobby, guest rooms, workout facilities. Also very convenient to subway and nearby shopping. Price is also very good we\hen you compare to other hotels in this category.

Thank MinneapolisChris
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear MinneapolisChris, Thank you for staying with us. We really appreciate your kind remarks and for taking the time to review us on Trip Advisor. We are glad to know that you had a wonderful stay and enjoyed reading your comments about our rooms, facilities and convenient location Thank you very much for sharing your comments with all travelers and...

Reviewed 4 weeks ago via mobile

Rooms are looking sad, horrible lighting. Apparently i even got a renovated room, dont want to see the old ones..... Service slow, nobody picked up for room service, took a while to be called back Ordered a tea, was served like in a cantine...

Thank Michael L
FourSeasons_Shanghai, General Manager at Four Seasons Hotel Shanghai, responded to this review

Dear Michael L, I sincerely appreciate you taking the time to share your detailed and candid feedback after your stay with us. It is with great disappointment that I read your review and we clearly failed to deliver our usual Four Seasons service. I only hope that you will give us another chance to restore your confidence in us and...

Rochester, Minnesota
Reviewed 12 January 2017

With 3 adults in our group, we booked a Junior Suite and could not have been happier. Others had written about the hotel showing its age; we did not find that to be the case. True, our suite did not have the ubiquitous tub standing in the middle of the bedroom that seemed to be de rigeur at some of...

Thank pln1961
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review

Dear pln1961, Thank you very much for staying with us during your trip to Shanghai and for taking the valuable time to review us on TripAdvisor. It was a great pleasure to read your kind remarks about the lovely suite, helpful staff and tasty food. As you know, our trademark at Four Seasons Hotels and Resorts is excellence in service...

378 photos of this hotel

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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Four Seasons Hotel Shanghai

Address: 500 Weihai Road, Shanghai 200041, China
Region: China > Shanghai Region > Shanghai > Jing'an , Nanjing West Road
Price Range: $272 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons
Hotel Style:
#19 Spa Hotel in Shanghai
#26 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#32 Family Hotel in Shanghai
#46 Romantic Hotel in Shanghai
#167 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Shanghai staff and other travellers.
5 questions
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Questions? Get answers from Four Seasons Hotel Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor, corner room”
 of 5 bubbles DarrenCY, 19 Feb 2017 | Read review
“High Floor!”
 of 5 bubbles BertTeng, 15 Feb 2017 | Read review
“excellent service in a top hotel,”
 of 5 bubbles massimoo615, 9 Jan 2017 | Read review
“High floors have the views”
  • Spacious room.
  • View from Club Lounge 37th Floor
 of 5 bubbles DrStoat, 7 Dec 2016 | Read review
“Lobby in the hotel seem to be too small for meet & talk.”
 of 5 bubbles pt91745, 6 Dec 2016 | Read review
5 of 5