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The Portman Ritz-Carlton, Shanghai

Orbitz.comUS$181*
View Deal
#49 of 5,032 Hotels in Shanghai
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$422*
US$181*
Great Deal
US$201*
US$422*
US$180*
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The Portman Ritz-Carlton, Shanghai
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1,539 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 1,012: English reviews
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Fantastic hotel being an easy walk to fashion and designer outlets. I was impressed from the moment I stepped inside the front doors. Staff are very friendly, helpful and professional. Rooms are spacious and high class. Stayed for 5 nights but could easily stay for so much longer. I look forward to returning.

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Helpful?
1Thank A TripAdvisor Member
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear valued guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Shanghai, China
Reviewed 1 week ago

Staff are very friendly and hospital...made me feel valued. Location of hotel is excellent. Room is spacious and comfortable. House-keeper provided a very personal service that makes me feel VVIP. She went the extra mile to provide a jewellery box and pouch for my costume jewellery when she saw them lying on the table-top.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hongbuaychrisl
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear hongbuaychrisl, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Emirate of Abu Dhabi, United Arab Emirates
Reviewed 1 week ago

the first room they checked me in wasn't very good, then i complained and i was upgraded to shanghai room which was good. staff are very helpful, hotel is in a great location in Nanjing road, plenty of restaurants , spa , laundry and supermarket right at the door. Nanjing road is famous for shopping.

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Helpful?
2Thank Ikram0408
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ikram0408, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

London, United Kingdom
Reviewed 1 week ago via mobile

We arrived to have a lovely young woman dressed in traditional garb greet us by name as we existed the town car. She whisked us to our room where we checked in.. yes.. in our room. We went downstairs to have breakfast and the buffet is very good.. western and Asian cuisine. When we came back to the the room...

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Helpful?
1Thank Marina A
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Marina A, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Reviewed 1 week ago

Upon arrival I was taken to my room and shown the hotel facilities by the guest servies manager. I was very impressed with the care from the entire hotel staff to make my experience wonderful, from the doorman to the beautiful lady who walked me next door to a recommended restaurant (Aubrey). All transfers to and form the airport we...

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Helpful?
1Thank Jake C
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Jake C, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

Leeds, United Kingdom
Reviewed 1 week ago

Nice stay and nice hotel but rooms very average. I would stay there again though at the right price. Surrounded by nice coffee bars and shops. Some good bars close by and the taxis didn't try and rip me off unlike when I stayed at the Royal Meridian.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Mark E
Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Mark E, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that you enjoyed your stay with us. The genuine care and comfort of our guests is our highest mission. If you can afford the time, I would appreciate you could...

Hong Kong, Hong Kong
Reviewed 1 week ago

Have stayed at the Portman a number of times. Quick and easy check in process, stay are warm and cordial, the area has great food options and close enough to major shopping and sites. Would definitely stay again.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank christinacG7992CG
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear christinacG7992CG, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies and gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with...

Canada
Reviewed 1 week ago

The Ritz never disappoints me. Was recently at the one in Guangzhou (amazing service) and at this Shanghai twice in the past 2 months. Great location, high end shopping area, lots of great restaurants. But the service, is what sets it apart. For this, I have to give a special shout out to Joy from Guest Recognition who helped my...

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Helpful?
1Thank onapatio
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear onapatio, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our Joy had made your stay memorable, and thank you for spending the time to share your wonderful experience with us. At...

Sydney, Australia
Reviewed 1 week ago via mobile

It was amazing stay with The Portman ritz Carlton (Shanghai), especially I had Echo to look after me as I came all the way alone from Australia. Her lovely handmade trip guide and welcome card were fantastic!!! Because I work with retail company, I really can feel Echo put my customer's experience as her first priority. I would definitely come...

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Helpful?
1Thank Erin0916
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Erin0916, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our Echo had made your stay memorable, and thank you for spending the time to share your wonderful experience with us. At...

Hong Kong, China
Reviewed 1 week ago

Friendly and helpful staff; hotel room is a bit outdated in decor but very clean. Staff are very nice to help out what I need. Excellent location for both business and personal sightseeing.Overall I'll definitely come back and stay in this hotel again

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank Sam E
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Sam E, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience...

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04/06/2017 05/06/2017
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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $209 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Hotwire, Ctrip TA, Agoda, Marriott, Cancelon, TripOnline SA, Hotel.de and HotelQuickly so you can book your The Portman Ritz-Carlton, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#49 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#172 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location in downtown”
travelerINaustin, 19 May 2017 | Read review
“club rooms are the best / higher floors”
Ikram0408, 16 May 2017 | Read review
“Higher the room, better the view.”
  • I recommend room service treats!
jakec277, 16 May 2017 | Read review
“There is a Metro Line close to the hotel, this can be heard on occasion So ask for a room where it can't be heard.”
Seutonious, 9 May 2017 | Read review
“Higher floors are quieter”
JG88GT, 29 Apr 2017 | Read review
5 of 5
Orbitz.com
US$181* /night
View Deal
Booking.comUS$201
TripAdvisorUS$180
AMOMAUS$422
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*Disclaimer
Prices are for 1 room, 2 adults
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