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The Portman Ritz-Carlton, Shanghai

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Traveller (765)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
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Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,993)
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Traveller rating
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36
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718
341
154
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36
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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11 - 15 of 1,299 reviews
Reviewed 2 weeks ago via mobile

This place is wonderful. The staff are all very nice and extremely helpful. Mia the hostess is especially cheerful and will always help to brighten up your day with her smile! I highly recommend this hotel for people traveling on business or holiday. RichardMore

Review collected in partnership with 单个酒店
1  Thank jacobusrichard
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 weeks ago

Dear jacobusrichard, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care and...More

A TripAdvisor Member
21
Reviewed 2 weeks ago via mobile

Amazing hotel. My wife and kids stayed here and experienced the best hotel service in her 10+ years of international travel. Every hotel staff greeted my family with a friendly hello and smile. The hotel smells great, very clean, very important. 5 star breakfast buffet....More

1  Thank A TripAdvisor Member
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 weeks ago

Dear valued guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that the genuine care...More

Reviewed 2 weeks ago via mobile

You will not find someone more willing to take care of you and make you feel at home. I was on business at the Portman ritz Carlton and she made all the difference in my stay. This really helped my long work days to be...More

Review collected in partnership with 单个酒店
1  Thank wcbisrael
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 weeks ago

Dear wcbisrael, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that our Tina in Housekeeping...More

Reviewed 2 weeks ago via mobile

I had stayed at this hotel 14 years ago and was impressed. I decided to try the Portman again, although I usually stay at the JW Marriott. Are a platinum Marriott member, I expected some kind of recognition for loyalty. What I got was an...More

Thank MJF8456
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 weeks ago

Dear MJF8456, Thank you for choosing The Portman Ritz-Carlton, Shanghai, and we appreciate you taking time to share your experience with us. It is paramount to us that our most loyal guests receive the genuine care they undoubtedly deserve, and please be assured the details...More

Reviewed 3 weeks ago

I would absolutely stay here again. I stayed here for a work trip and I will always stay here when visiting Shanghai. Amazing location because it is near many shops and restaurants and the staff also provided excellent service.More

1  Thank Alyssa B
Response from Ritz_Carlton_SH, Manager at The Portman Ritz-Carlton, ShanghaiResponded 2 weeks ago

Dear Alyssa B, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful feedback with us. We are delighted to know that you had a...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$172 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#504 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$338 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#504 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (765)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
December 25, 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
December 25, 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
October 12, 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Don't book unless you're booking club class..."
Read review
"club level is best"
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"Corner room are quieter if you want to be more private. Higher floors have a great view to the city."
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"Club level is worth it."
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