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The Portman Ritz-Carlton, Shanghai

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#56 of 4,966 Hotels in Shanghai
Certificate of Excellence
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The Portman Ritz-Carlton, Shanghai
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1,420 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 918: English reviews
Seattle
Reviewed 2 weeks ago

I thoroughly enjoyed my stay. I cannot ask for a better experience, especially with the lounge staff. I would highly recommend anyone who go to shanghai and in need a place to stay! The location is also great!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank oliverl761
Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear oliverl761, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Rome, Italy
Reviewed 2 weeks ago

Good hotel but nothing special.The relationship with the staff is not very personal. The breakfast needs to be improved. It is a 5 stars hotel but it is closer to a 4 stars hotel. Good check in and good conciergerie. Good cleanlines of the room. The spa is not so nice. Good gym and pool

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Roberto G
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Roberto G, We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. I am delighted to hear that our Ladies and Gentlemen in Front Desk, Concierge and Housekeeping provided excellent service , and it is with sincere regret that I apologize that your stay...

Flagstaff, Arizona
Reviewed 2 weeks ago

Stay here on business. It was great five years ago. The Portman has had some remodel, but it needs a service face lift. The rooms are nice, everything else is average. The gym is big enough to handle the number of rooms, but it's pretty crowded in the morning. The breakfast buffet isn't what it used to be. Portman is...

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Helpful?
1Thank Ryan T
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Ryan T, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories. We strive to improve in order to always deliver a flawless experience to all...

Leeds, United Kingdom
Reviewed 2 weeks ago

The brand tells you to expect the verynbest...but even as an exec club guests we were disappointed. The hotel doesn't have the quality fell of the Shangri La group...which was a surprise to us as we felt were in for a real ' experience'. Staff need to have better English . They kept bringing in colleagues who might understand better...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Jonathan R
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear Jonathan R, We thank you so much for taking the time to write a review on Trip Advisor following your last visit at The Portman Ritz-Carlton. Shanghai. We are extremely regretful and embarrassed to hear that we were not able to delight you on this occasion. We pledge to provide the finest personal service and facilities for our guests....

上海, China
Reviewed 2 weeks ago

You should definitely choose Ritz-Carlton Hotel. perfect service, perfect atmosphere and perfect food. If i go back again in the future i will live in here. There is a lady called Abby is very attractive and kind. She service me like a private servant.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank weiqih2017
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear weiqih2017, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our very own Abby had made your stay memorable, and thank you for spending the time to...

Vancouver, Canada
Reviewed 2 weeks ago

The biggest impression I have of this place (as I sit in the restaurant waiting for 45 minutes for ANYONE to come by to ask for some water) is that the place teems with eager, seemly friendly staff, but quantity has replaced quality. The level of competence and ability apart from smiling and nodding is seriously low. Service -This hotel...

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Helpful?
Thank TheVancouverites
Ritz_Carlton_SH, 经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear TheVancouverites, Thank you very much for taking the time to provide us with feedback concerning your recent stay at The Portman Ritz-Carlton, Shanghai. Please accept my apologies that your stay with us did not fully meet your expectations. The genuine care and concern of our guests is our highest mission and it is our goal to create exceptional memories....

Clarkston, Michigan
Reviewed 2 weeks ago

Great location and within walking distance to many restaurants and shops. Hotel is well maintained with an excellent fitness center. Rooms are clean and up to date and the bell men are very nice and accomodating.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank jpastor48348
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear jpastor48348, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

Reviewed 3 weeks ago

It was under renovation and we weren't able to see how the lobby is actually like. The rooms are rather big and nice, as classic as the usual Ritz-Carlton rooms are. Services were good, we enjoyed our in-room dining breakfast with really splendid services. I expect that it would be a wonderful place if the renovation is completed.

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Helpful?
1Thank Cheryl H
Mexico City, Mexico
Reviewed 3 weeks ago

This is the best option to enjoy Shanghai! Guest Relations Peggy Liu will make sure you have a wonderful and customized experience. The location is perfect! Close to everything and surounded by great restaurants and shops!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank mariabS3060UL
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear mariabS3060UL, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our very own Peggy had made your stay memorable, and thank you for spending the time to...

Berlin, Germany
Reviewed 3 weeks ago

Great hotel in a convenient location close to lots of restaurants and shops (including a supermarket 1 minute from the front door). Our room on the 33rd floor was spacious and tastefully furnished with a very comfortable King bed. The gym is large and equipped with high-quality machines.

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Helpful?
1Thank OnZeeEdge
Ritz_Carlton_SH, 总经理 at The Portman Ritz-Carlton, Shanghai, responded to this review

Dear OnZeeEdge, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our ladies & gentlemen had made your stay memorable, and thank you for spending the time to...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $191 - $505 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#56 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#163 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check your room clean before checking in”
 of 5 bubbles kennethmcmullin, 24 Mar 2017 | Read review
“Top floor have an excellent view”
  • view from the Portman Ritz Carlton
 of 5 bubbles HowardKlooster69, 21 Mar 2017 | Read review
“room including breakfast”
  • view from our hotel room
 of 5 bubbles 476jael, 24 Feb 2017 | Read review
“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
5 of 5