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The Portman Ritz-Carlton, Shanghai

1,886 reviews
#38 of 5,222 Hotels in Shanghai
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Traveller (682)
Room & Suite (225)
Dining (55)
Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“hotel complex”(13 reviews)
“din tai fung”(16 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
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Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,886)Write a Review
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Traveller rating
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21 - 25 of 1,252 reviews
Reviewed 4 weeks ago via mobile

The atmosphere is excellent for a leisure time, my boyfriend and me enjoyed our night at the lobby bar. Leo is a good guy and his service was terrific. The drink was just right and I like it. If you have no idea about where...More

Review collected in partnership with 单个酒店
1  Thank Even0106
Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

Dear Even0106, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that you enjoyed the night...More

Reviewed 4 weeks ago via mobile

I enjoyed a wonderful nigh at Ritz bar. Leo made the evening even more better, excellent service and enthusiasm of work. The drink were perfect and the snack made a great company with the drink. A good place for a sip. Highly recommend.More

Review collected in partnership with 单个酒店
1  Thank 790fanj
Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

Dear 790fanj, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that you enjoyed the drink...More

Reviewed 5 weeks ago via mobile

"The Portman Ritz-Carlton is an exceptional place to stay when in Shanghai. Aside from its location and proximity to shopping, historical sites, and entertainment venues, the hotel goes beyond expectations for a constant traveler like myself. This hotel (by the late John Portman) was designed...More

1  Thank stevewongsf
Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

Dear stevewongsf, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that our Ladies and Gentlemen...More

Reviewed 5 weeks ago via mobile

Excellent service, they have a great staff!!!this is my 3rd trip to this hotel. Hostess Lisi made me feel at home, she is an excellent host. Ritz Carlton has a great talent at there hand including Peggy, I wish them all the best in there...More

Thank harkirat k
Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 4 weeks ago

Dear Mr. Harkirat Khatra, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that our Ladies...More

Reviewed 17 January 2018

The Ritz Portman was great and I'll definitely stay there on my next trip to Shanghai. The staff was incredibly nice and friendly. Cheryl and Wendy took good care of me by tidying up my room, folding workout clothes, and leaving some fresh flowers. Gray...More

1  Thank SaraandBrian
Response from Ritz_Carlton_SH, General Manager at The Portman Ritz-Carlton, ShanghaiResponded 17 January 2018

Dear SaraandBrian, On behalf of the Ladies and Gentlemen in our hotel, we would like to thank you for choosing The Portman Ritz-Carlton Shanghai and spending the time to share your wonderful experience with us. We are delighted to know that our Ladies and Gentlemen...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$169 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#29 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#171 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$169 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#29 Spa Hotel in Shanghai
#38 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#171 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (682)
Room & Suite (225)
Dining (55)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
Ask a question
isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
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Room Tips
"Watch out for water pressure on higher floors!"
Read review
"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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"Good for business, great meeting spot, Club staff incredible"
Read review
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