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The Portman Ritz-Carlton, Shanghai

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Traveller (786)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“din tai fung”(17 reviews)
“club level”(56 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Additional information
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel deals
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel deals
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Reviews (2,054)
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1,325 results
Traveller rating
739
344
154
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37
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739
344
154
51
37
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All reviewsdin tai fungclub levelhigh end shoppingnanjing roadbit datedbusiness tripluxury hoteljing'an templeexcellent hotelbreakfast buffethotel is locateddumplingsfitness centerthe executive loungefrench concessionbusiness hotelsubway station
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611 - 615 of 1,325 reviews
Reviewed July 25, 2016

This hotel is a place that I frequent often when I come to Shanghai. However my last visit left me a bit disappointed due to a few issues. Due to construction the lobby is non-existent and so check in felt a bit cramped. The rooms...More

2  Thank SiamTraveler2013
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded July 26, 2016

Dear SiamTraveler2013, Many thanks for your recent survey. I truly thank you for taking the time to let us know your thoughts. While it is correct that our lobby lounge is under renovation, it will re-open at the end of August and will look stunning....More

Reviewed July 20, 2016 via mobile

I'm usually down the street at the JW but decided to give this one a try. I'm glad I did! So much good food options nearby. A ton of malls as well if you want to get out of the heat and walk around. They're...More

2  Thank Gigglesbugg R
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded July 27, 2016

Dear Gigglesbugg Many thanks for your recent survey. I truly thank you for taking the time to let us know your thoughts. While it is obvious that our service did not meet your expectation and I feel very sorry for that. I would like to...More

Reviewed July 8, 2016 via mobile

A great location. Right in the heart of the city and close to the restaurants, shopping malls and public transportation. It was even nice and handy to a western style supermarket. The rooms were spacious with plenty of room to set up for business purposes....More

1  Thank Acersp
Response from Robert B, Hotel Manager at The Portman Ritz-Carlton, ShanghaiResponded July 10, 2016

Dear Acersp, We appreciate your great comments about our hotel, in particular the recognition of our Ladies and Gentlemen who took care of you during your stay. It will be our pleasure to welcome you back on your next visit to our amazing city. Enjoy...More

Reviewed July 2, 2016

I had stayed in the executive floor and the services are just wonderful. The only complaint I have is this hotel has no inhouse cafe. Although there are a lot of restaurants around the hotel, this is not easy and too much to order for...More

1  Thank Allan H
Response from Derekaflint, General Manager at The Portman Ritz-Carlton, ShanghaiResponded July 7, 2016

Dear Allan H, Truly appreciate the feedback and am a little disheartened that your stay was not perfect. If you could email me at derek.flint@ritzcarlton.com to discuss further I would appreciate it. Sincerely, Derek Flint General Manager The Portman Ritz-Carlton, Shanghai

Reviewed June 29, 2016

The best hotel - I always stay here whenever I visit Shanghai. Great right from the start and superb personalized services. The location is good and although the view cannot compete with those next to the Bund, Nanjing Road is central and it is close...More

1  Thank WMBandit
Response from Evan W, 经理 at The Portman Ritz-Carlton, ShanghaiResponded July 7, 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$163 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#506 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$311 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#24 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#506 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (786)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
December 25, 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
December 25, 2017|
AnswerShow all 6 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
October 12, 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"All rooms are good"
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"Be sure to book 1 bedroom premier suite."
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"High floor"
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"My "Shanghai Room " was located on floor 29 with a nice view"
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