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The Portman Ritz-Carlton, Shanghai

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Traveller (729)
Room & Suite (231)
Dining (58)
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Overview
  • Excellent56%
  • Very good29%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel deals
Contact Info
Name/address in local language
Offers from The Portman Ritz-Carlton, Shanghai
Special Offer: Member Rates
Hotel deals
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Reviews (1,942)
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1,279 results
Traveller rating
704
338
152
49
36
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704
338
152
49
36
Show reviews that mention
All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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631 - 635 of 1,279 reviews
Reviewed 17 January 2016

I had gone to China for a business meeting and was staying at Ritz .Was at the exec floor with access to the lounge at all times. The rooms are spacious.My meetings were at the exec lounge.Free flow of drinks and food throughout the day.The...More

Thank henna550
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 24 January 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 29 December 2015 via mobile

Luxury in located in one of the major streets of Shanghai. It has several malls and bus stations close by and you can get to jiang temple metro station with a 10-15min walk. It has galleries next to the entrance of the hotel offering several...More

Thank anluqich
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 1 January 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed 25 December 2015

As a frequent traveller to Shanghai for business, and having stayed at many hotels in the city, the amenities and level of service provided was satisfactory, but not superior to many of its neighbours, such as Swissotel or the Shangri-La. It was after I left...More

6  Thank LimXYP
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 27 December 2015

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed 22 December 2015

Stayed a few times at Portman Ritz-Carlton from the few business trips made to Shanghai. Nicely located at Nanjing Rd, accessible to restaurants and drink locations, all within walking distance. Definitely a good place if you are on business travels and would like the accessibility...More

Thank Yean C
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 23 December 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we...More

Reviewed 22 December 2015

What a room, it was huge and the amenities were second to none. It was certainly 5 Star and being tea pots, we were delighted that the room had tea and coffee making facilities The hotel staff were brilliant and nothing was too much trouble...More

Thank Michael D
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded 23 December 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$155 - US$455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#516 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$155 - US$455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#28 Spa Hotel in Shanghai
#39 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#516 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (729)
Room & Suite (231)
Dining (58)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
25 December 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
25 December 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
12 October 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Choose a club level room"
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"Watch out for water pressure on higher floors!"
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"Best location, quiet room."
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"Go for the executive floors - use of the lounge is well worth it"
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