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The Portman Ritz-Carlton, Shanghai

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#51 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,365 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 874: English reviews
Reviewed 12 October 2012

We stayed 6 nights in The Portman Ritz Carlton Shanghai and to be honest if i could move in to this hotel i would. Everything about it was beautiful. The hotel is a big imposing building with a very grand facade and even grander lobby, the flowers in there were stunning.. the rooms were spacious and very very clean and...

Thank nicky b
Chelmsford, United Kingdom
Reviewed 6 October 2012

The hotel is brilliantly situated and rooms and facilities are excellent. However, wherever you go in this hotel, you need at least a sweater, as the air conditioning must be set at arctic temperature. Apart from that, rooms are very good indeed. Only other quibble with this hotel is, some of the staff in "Tables Restaurant" seem to have had...

Thank david m
Singapore, Singapore
Reviewed 5 October 2012

We stayed here for a week and have to rate it excellent for its location, service quality, F&B, room's comfort level and all else. Right from the minute I arrived from the airport till our departure, the brand's Gold Standard manifested itself throughout all my interactions with the staff. In the midst of our stay, my one personal item was...

Thank mommymomo
Geelong, Australia
Reviewed 29 September 2012

Only a one night stay, unfortunately, but I'll be back. Absolutely everything a Shanghai hotel such as this should be. Service and room were excellent and location is fine - although it is only a few km's from the Bund etc, walking can be problematic. VERY difficult to actually get around the streets on foot due to the elevated roads...

Thank RussellJW_10
Melbourne, Australia
Reviewed 22 September 2012 via mobile

Stayed here during business trip on the club floors. Very good separate check in, check ou, both efficient. Rooms were excellent, room plus lounge and everything worked. All staff very friendly. A haven in shanghai and my third stay at the hotel - I will book again next time in shanghai

Reviewed 21 September 2012

This hotel is in a really good location with shopping mall along the road,street market and small restaurants close by. We were on 18th. Floor and had terrific view across the city. Service was excellent from the porters delivering our baggage to welcoming reception staff and concierge providing local information. Our room was luxurious with immaculate ensuite and two double...

Thank Steve1724
Washington DC, District of Columbia
Reviewed 14 September 2012

This use to be my favorite hotel in Shanghai, not just for its convenient location, but also for its services. However, after two consecutive times of having checked into non-smoking rooms that reeked of smoke (once in June, once this week), and being told there was absolutely no other rooms to move me, a Gold level Marriott member whose points...

1Thank Travelhui
Alvin J, Quality Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for taking the time for bringing this to our attention, and I feel very sorry about your unpleasant experience. It must have been frustrating to get into a non-smoking room which reeked of smoke; I have addressed this seriously with my team and I promise you that we will get this improved. We truly appreciate your loyalty and...

Portland, Oregon
Reviewed 14 September 2012

The staff at the portman is aces. They have done a great job making an older building feel current (except for the low ceilings...). I was lucky enough to be on the upper floors due to our corporate rate, so I had access to the always-open lounge. What a great spot to relax and unwind!

1Thank ksetzer
Hartsdale, New York
Reviewed 8 September 2012

Although you might enter a beautiful lobby, do not be fooled. After a grueling flight from Yichang, we just wanted to unload our bags and walk around. However we were in a state of shock when we saw the safety deposit box. Have seen better at the Best Western. It was old and broken. Three maintenance people had to come...

Thank shapgo
Dallas, Texas
Reviewed 7 September 2012

The Portman Ritz Carlton hotel in Shanghai is superb! I was a little bit nervous on my first trip to China, but felt right at home in this hotel. The staff is so friendly and helpful. I want to put in a special recognition and thanks to Charlie Zha, hotel manager, Kobe from the bell staff, and Tony from the...

Thank Pamela12370

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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $196 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#51 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#153 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
10 questions
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over a year ago
Province of Turin, Italy
Yonkers, New York
8 months ago
Brookfield, Wisconsin
9 months ago
Washington Dc, District Of Columbia

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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reserve your room early. This is a very popular hotel.”
 of 5 bubbles aldenbruceb, 19 Jan 2017 | Read review
“If you are going to go with the option of the Club on the 43rd floor you might want to get a floor near that level. Americans, be polite!”
 of 5 bubbles Chzguy, 18 Jan 2017 | Read review
“upper floors give you a great view of Shanghai providing the polution levels are low.”
 of 5 bubbles ruthl153, 17 Jan 2017 | Read review
“Last floor next to the club”
 of 5 bubbles davidespana2016, 11 Dec 2016 | Read review
“the room we didn't like because it looked kind of beat up was 1820.”
 of 5 bubbles AliB31, 29 Nov 2016 | Read review
5 of 5