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The Portman Ritz-Carlton, Shanghai

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#48 of 5,035 Hotels in Shanghai
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Portman Ritz-Carlton, Shanghai
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1,540 Reviews from our TripAdvisor Community

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There are newer reviews for The Portman Ritz-Carlton, Shanghai
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Showing 1,013: English reviews
Germantown, TN
Reviewed 20 September 2013

We stayed at the Ritz Portman for two nights and found the hotel to be one of the nicest we have every stayed in. The rooms were clean, well stocked, service was impeccable. The beds, linens etc were comfortable. We ate in the bar and had breakfast at the hotel two mornings. The breakfast buffet was excellent with a variety...

Thank teresa18
Alvin J, Front of House Manager at The Portman Ritz-Carlton, Shanghai, responded to this review

Thank you for choosing us for your recent visit. I was very happy to read your wonderful comments on both facilities and staff. I will certainly share them with the team who will be very motivated. We appreciate your recognition and I look forward to welcoming you back to the hotel soon.

Reviewed 19 September 2013

I stayed at this property sept 9th thru the 13th. It was a very nice room. Large and comfortable. The concierge Benson was very helpful in helping me with an issue with a local vender. The bathroom was large and well appointed. The indoor pool is very nice. The sauna is also nice.

Seoul, South Korea
Reviewed 15 September 2013

After hundreds of ratings I don't want to waste the readers' time and write the same things again. But some things cannot be told often enough. E.g. the location is really close to everything like the People's Square and also the Bund (you have to take the subway or Taxi but then it is very close). But everything in the...

Thank Wolfgang_FFM
Singapore, Singapore
Reviewed 13 September 2013

The best hotel I've ever stayed in my life so far. The chambermaid is very2 understanding. They just knew what the guess needed without even asking. Amazing. When they knew that I used up the cotton pad provided, they provided with a lot more the next day. They put additional box of facial tissue right beside my cosmetic pouch on...

Thank Yusna
Commack NY
Reviewed 12 September 2013

I have stayed at the Portman Ritz Carlton for business for the past 4 years. In all that time I have never been disapoointed in the room, the service or the overall experience No albeit, my company is paying for the trip and they have negotiated a good deal with the hotel. But even so, I have stayed at quite...

Thank George L
Lancaster, California
Reviewed 11 September 2013

We stayed here for two nights at the end of our Viking River Cruise. The hotel was conveniently located for site seeing; the rooms and hotel were immaculate; and, the breakfast was outstanding. The metro is less than a block away; however, if you are not used to pushy crowds, it can be daunting during rush hour.

Singapore, Singapore
Reviewed 10 September 2013

Visited Shanghai several times and stayed at different hotels. Had the best services ever especially front desk although it seems a little far from the main entrance by most standard. Spacious room, good view, a very nice bar, great buffet breakfast excellent location. However, another renovation seems necessary to modernise the rooms in order to perfect!

Thank Gary Y
Hong Kong
Reviewed 8 September 2013

I stayed in this hotel during a business trip to Shanghai in August 2013. Although the outlook of is a bit old, all the facilities inside are in high quality. The room is spacious and well equipped. It locates on the Nanjing Road West where has a lot of restaurants and shopping malls. You can find all you need nearby.

Thank Manson_T
London, United Kingdom
Reviewed 8 September 2013

This was our third visit to The Portman Ritz Carlton in Shanghai and we had a truly memorable and comfortable stay as the management and staff ensured that we had were truly looked after, we were met by the hotel manager and club room staff on arrival as we come out of the RC limo. Our luggage had not arrived...

Thank Denise Sheila S
Geneva, Switzerland
Reviewed 7 September 2013

I stayed here with friends recently. The hotels location is very convinient for leisure travellers as it gives easy access by cab or metro to both the Bund and French Concession Areas. Also has major shopping malls at it's doorstep. The hotel product itself is a little old but well maintained. The beds are fantastic. Some of the best I...

Thank Bugles

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11/06/2017 12/06/2017
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Staying in Jing'an

Neighbourhood Profile
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood


  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting

Additional Information about The Portman Ritz-Carlton, Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Formerly The Portman Ritz-Carlton Shanghai)
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: $207 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Portman Ritz-Carlton, Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton
Hotel Style:
#21 Romantic Hotel in Shanghai
#48 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#170 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from The Portman Ritz-Carlton, Shanghai staff and other travellers.
12 questions
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Questions? Get answers from The Portman Ritz-Carlton, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location in downtown”
travelerINaustin, 19 May 2017 | Read review
“club rooms are the best / higher floors”
Ikram0408, 16 May 2017 | Read review
“Higher the room, better the view.”
  • I recommend room service treats!
jakec277, 16 May 2017 | Read review
“There is a Metro Line close to the hotel, this can be heard on occasion So ask for a room where it can't be heard.”
Seutonious, 9 May 2017 | Read review
“Higher floors are quieter”
JG88GT, 29 Apr 2017 | Read review
5 of 5
US$207* /night
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Prices are for 1 room, 2 adults
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