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The Portman Ritz-Carlton, Shanghai

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Traveller (768)
Room & Suite (246)
Dining (64)
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Overview
  • Excellent57%
  • Very good28%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“club level”(55 reviews)
“din tai fung”(16 reviews)
“hotel complex”(13 reviews)
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Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Portman Ritz-Carlton, Shanghai
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,996)
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All reviewsclub leveldin tai funghotel complexhigh end shoppingnanjing roadbit datedbusiness tripjing'an templebreakfast buffetexcellent hoteldumplingsfitness centerfrench concessionthe executive loungebusiness hotelsubway stationrc
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651 - 655 of 1,300 reviews
Reviewed January 19, 2016 via mobile

The location is convenient, next to all the shopping malls on Nanjing Xi Lu and U.S. Consulate. The room is outdated and lack of power outlets. Bathroom is spacious, have both shower space and bathtub. The breakfast buffet is disappointing.More

Thank Jialei Faye Z
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded January 21, 2016

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed January 17, 2016

I had gone to China for a business meeting and was staying at Ritz .Was at the exec floor with access to the lounge at all times. The rooms are spacious.My meetings were at the exec lounge.Free flow of drinks and food throughout the day.The...More

Thank henna550
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded January 24, 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed December 29, 2015 via mobile

Luxury in located in one of the major streets of Shanghai. It has several malls and bus stations close by and you can get to jiang temple metro station with a 10-15min walk. It has galleries next to the entrance of the hotel offering several...More

Thank anluqich
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded January 1, 2016

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton Shanghai and for your wonderful review. We are delighted to know that the genuine care and personalized service provided by our Ladies...More

Reviewed December 25, 2015

As a frequent traveller to Shanghai for business, and having stayed at many hotels in the city, the amenities and level of service provided was satisfactory, but not superior to many of its neighbours, such as Swissotel or the Shangri-La. It was after I left...More

6  Thank LimXYP
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded December 27, 2015

Dear Guest Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for...More

Reviewed December 22, 2015

Stayed a few times at Portman Ritz-Carlton from the few business trips made to Shanghai. Nicely located at Nanjing Rd, accessible to restaurants and drink locations, all within walking distance. Definitely a good place if you are on business travels and would like the accessibility...More

Thank Yean C
Response from Evan W, Manager at The Portman Ritz-Carlton, ShanghaiResponded December 23, 2015

Dear Guest, On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for taking the time to write a review for our hotel. We greatly value your comments and feedback and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$171 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$337 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Romantic Hotel in Shanghai
#26 Spa Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#58 Business Hotel in Shanghai
#503 Best Value Hotel in Shanghai
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (768)
Room & Suite (246)
Dining (64)
Pool & Beach (10)
Business Centre & Event Rooms (8)
Nearby
Jing'an
The heart of this neighborhood is the Jing'an Temple,
while the main artery of excitement and entertainment
is West Nanjing Road. Close to the Former French
Concession, the area has a similar draw for foreign
residents but displays a more commercial character.
Large, flashy malls, luxe residential high-rises and
trendy nightlife areas can be found along West Nanjing
Road, but areas off the busy street have the same
...More
Questions & Answers
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isme_linSS
December 25, 2017|
AnswerShow all 4 answers
Response from D0rindaW | Reviewed this property |
You get points for staying but we didn’t get executive lounge access. You should double check with your Ritz or Marriott reservations line in case anything has changed.
1
Vote
isme_linSS
December 25, 2017|
AnswerShow all 5 answers
Response from safoura-ari | Reviewed this property |
With the same status (gold members) as we are, the hotel upgrade our room to a beautiful suite but no access to the club lounge.
1
Vote
EuroAsiaJetter
October 12, 2017|
AnswerShow all 5 answers
Response from Robertsonland | Reviewed this property |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1
Vote
Room Tips
"Don't book unless you're booking club class..."
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"club level is best"
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"Corner room are quieter if you want to be more private. Higher floors have a great view to the city."
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"Club level is worth it."
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