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Grand Hyatt Shanghai

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#18 of 4,941 Hotels in Shanghai
Certificate of Excellence
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Grand Hyatt Shanghai
Grand Hyatt Shanghai
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2,184 Reviews from our TripAdvisor Community

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Showing 1,070: English reviews
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Hong Kong, China
Reviewed 4 days ago NEW

Great service, good food options and kind staff. Not your usual business-like hotel. Room is spacious and the views are fantastic. Decor is very tasteful and the breakfast buffet is excellent On a clear night, don't forget to have a few drinks on the 87th floor.

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Helpful?
Thank P D
Nancy
Reviewed 4 days ago NEW

Located at the top of one of the tallest building of Pudong, the hotel is comfortable and well located. The staff is efficient, the rooms are very pleasant. Nice fitness with brand new machines. yet, food quality could be improved.

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Thank 75philippe
Austin, TX
Reviewed 5 days ago NEW

Great stay, helpful staff. Very comfortable room on the 75th floor. The breakfast buffet is excellent with plenty of choices and relaxing views on the 54th floor. Elevators are quick, smooth and readily available.

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Thank Sidewinder192
Tokyo, Japan
Reviewed 6 days ago NEW

When you see this modern building and decoration in the center of Putong you'll think this is an internationally standard hotel, but you'll be disappointed. Staff are generally nice people but apparently not well trained to a Hyatt class service. When I asked a cafe latte for breakfast but a staff didn't understand English at all and a guy who...

Review collected in partnership with Hyatt Hotels
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Thank 852woody
Shanghai Region, China
Reviewed 1 week ago via mobile

The Grand Hyatt was one of the best hotels in town until 2005, but in the last ten years lost most of its charme. Both quality of staff and food went down dramatically, most likely because of many other and better 5 star hotels opened. I went there frequently but each time got disappointed with staff and service, nobody s...

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Thank DrGRO
New York City, New York
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank T8529SPmarieh
Toronto, Canada
Reviewed 2 weeks ago via mobile

It's designed to impress and, boy, does it ever. In the shortest of the three tallest buildings in Pudong, it has neither the views nor the ultra minimalist vibe of the Park Hyatt across the street, but it's pretty great nonetheless. I booked a riverview king and ended up on the 75th floor with views of the Pearl and the...

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Thank artmanintoronto
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear artmaninto, Thank you for staying with us and for sharing what you loved, particularly our spectacular view, nice swimming pool and most of all, our friendly service. I will share your feedback with my team regarding the English communication skills, so that we can offer a better service in the future. Thank you for taking the time to share...

Reviewed 2 weeks ago

First thing you realize about the hotel is the outside architecture which to me is very impressive. The hotel starts from 54th floor, from inside its kind of a curved cylindrical hollow structure. Lot of people criticize the shape as waste of space but it does look impressive to me. The rooms are nice with excellent comfortable beds. In room...

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Helpful?
Thank Ayush J
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Ayush J, Thank you for choosing Grand Hyatt Shanghai and for sharing your feedback on TripAdvisor. We appreciate your recognition of our comfortable guestroom beds and attentive service. At Grand Hyatt, it is our aim to create memorable experiences for our guests. Your comments about our limited vegetarian choices will be relayed to our Kitchen department to reinforce the...

Oslo, Norway
Reviewed 3 weeks ago via mobile

Excellent hotel with panoromic city and river view with guest rooms from 55th floor up! Metro station and upscale shopping center nearby! Only 45 min away taxi ride (fare 170 yuan) from the Pudong international airport. There are many restaurants , bars and 2 convenience stores (located on the basement floor) of the hotel.

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Thank jochong88
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear jochong88, Thank you for taking the time to write a positive review of the hotel on TripAdvisor. We are glad to read how much you enjoyed your stay in our hotel, especially its convenient location, fabulous rooms and magnificent views. Your kind words mean a lot to us. We look forward to welcoming you back soon. Best regards, Richard...

Hong kong
Reviewed 3 weeks ago via mobile

Nice business hotel, however, the food at this hotel is so-so and service is not particularly impressive. Good location. Great view of Shanghai city from the top bar, but I would not recommend the drinks there as they only have a limited selection of cocktails.

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Thank Regqueen
Shanghai G, General Manager at Grand Hyatt Shanghai, responded to this review

Dear Regqueen, Thanks for taking the time to review our hotel on TripAdvisor. Thank you for your kind compliments on its convenient location and beautiful views. However, it was disappointing to learn that you were not provided with the true Hyatt hospitality. Your comments regarding the limited choice of cocktails will be relayed to the team and we will certainly...

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Staying in Lujiazui

Neighbourhood Profile
Lujiazui
When people speak of Shanghai’s futuristic skyline, it’s the financial district of Luiazui they are speaking of. Shanghai’s most iconic buildings are located in close proximity to Lujiazui’s elevated ring road and swanky eateries. Sky-high shopping and chic bars fill the highrises around the area. As is characteristic of a world-class financial business district, some of Shanghai’s best malls and hotels can be found in the neighborhood. While everyone on the famous Bund side of the river gazes in awe at these amazing structures, all the buildings here, as well as Lujiazui’s riverside promenade, offer great views of the historic buildings all along the Puxi side. The Lujiazui park often hosts music festivals throughout the year, and park goers can party and stroll in the shadow of some of the world’s tallest buildings.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 

Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Region: China > Shanghai Region > Shanghai > Lujiazui
Price Range: $257 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Reservation Options:
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt
Hotel Style:
#11 Business Hotel in Shanghai
#13 Spa Hotel in Shanghai
#14 Romantic Hotel in Shanghai
#15 Family Hotel in Shanghai
#18 Luxury Hotel in Shanghai
#159 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Shanghai staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing Bund river view.”
 of 5 bubbles H438HYjacquelinec, 22 Jan 2017 | Read review
“Try to get rooms facing the river.\”
 of 5 bubbles bhusawal, 30 Dec 2016 | Read review
“Ask for view towards Bund”
 of 5 bubbles nickrobffm, 16 Dec 2016 | Read review
“7812 is very nice”
 of 5 bubbles Roman8635, 11 Dec 2016 | Read review
“I like the river view and was on the 71st floor.”
  • The bund at night
 of 5 bubbles 358GMan, 9 Dec 2016 | Read review
5 of 5