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InterContinental Shanghai Ruijin

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#37 of 4,941 Hotels in Shanghai
Certificate of Excellence
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1 room 2 adults 0 children
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InterContinental Shanghai Ruijin
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498 Reviews from our TripAdvisor Community

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New York City, New York
Reviewed 1 week ago via mobile

Very nice hotel but not modern enough for my taste. I stayed for one night on a business trip. But if you are looking for a bit of old SH history and comfort. This is for you. The group is big as I was golf cart around to my building. And the massive layout feels like a big compound. Rooms...

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Helpful?
Thank Ben H
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Ben H, Thank you for taking the time to share you recent experiences with us. InterContinental Shanghai Ruijin is the first IHG heritage hotel in Asia and we have been very careful to ensure we retain the warmth and charm of old Shanghai. We look forward to welcoming you back in the near future and please do not hesitate...

Toronto, Canada
Reviewed 2 weeks ago via mobile

then you'll absolutely adore this place. A simple cup of tea should not be hard. Yet you have to go look for the server to order, then you get a half cup or tepid, weak tea, then you have to go look for the server to get your bill. And your bill will come to 70 yuan ( just shy...

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Helpful?
Thank artmanintoronto
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear artmanintoronto, Thank you for choosing InterContinental Shanghai Ruijin. I have taken special note of your comments on the FB service. We will continue to focus on our team member training to ensure we consistently deliver a personal and memorable experience for our guests. Thank you again for bringing this to my attention and please be assured we are taking...

Newcastle, Australia
Reviewed 3 weeks ago via mobile

We stayed here for a week. What a lovely setting and 5 minutes walk to 2 underground stations and to some of the best shopping centres and cafes in Shanghai. The hotel has a wonderful history. The staff are outstanding and go beyond what is necessary. When we arrived I needed an Apple shop as I was locked out of...

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Helpful?
1Thank Kath3882016
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Kath3882016, Thank you for taking the time to share you recent experiences with us and I am very pleased to read you had a memorable stay. InterContinental Shanghai Ruijin is the first IHG heritage hotel in Asia and we have been very careful to ensure we retain the warmth and charm of old Shanghai. Our location is ideal in...

London, United Kingdom
Reviewed 4 weeks ago

This hotel has a lovely setting and is very quiet, however the levels of service simply aren't there. Every time I stay I do see improvements but so much lets you down that one is always disappointed. There seem to be lots of more senior staff (defined by their black suits) who wear all sorts of communication gear; sadly, that...

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Helpful?
2Thank BigglesandBadger
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear BigglesandBadger, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. I have taken special note of your comments on the service details, sorry for any inconvenience caused during your staying period. We will continue to focus on our team member training to ensure we consistently...

Singapore, Singapore
Reviewed 16 January 2017 via mobile

Stayed at Intercontinental this week. The hotel grounds are extremely beautiful and the rooms at Club Intercontinental (executive building) where I stayed is fine! As a frequent IHG guest, I was expecting a flawless service when I check out! BUT!!!! Although early (admittedly at 4:50am) , There is NO checking out service at the executive building! A junior staff was...

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Helpful?
Thank lynnbet168
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear lynnbet168, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. I have taken special note of your comments on the check out service, sorry for any inconvenience caused during your staying period. We will continue to focus on our team member training to ensure we...

Mahwah, New Jersey
Reviewed 13 January 2017

The hotel is a compound composed of several buildings. The staff and service was of the highest caliber. The room was a piece of art. The amount of marble was simply stunning. The intricacy of the construction with inlaid oval recesses in the entry hall ceiling was nicer than that found in most homes. The location is in a very...

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Helpful?
Thank 574donc
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear 574donc, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. We have a number of low rise buildings set in our 20 acre gardens allows us the option of providing outdoor balconies and windows, and for many guests like yourself, this is a refreshing alternative....

Rochester, Minnesota
Reviewed 11 January 2017

For the second/last segment of our stay in Shanghai, we decided to stay here because of the history of this property and the garden. Overall, we were happy with that decision: In the midst of frenetic and densely populated Shanghai, it really felt nice to have this much beautiful green space to oneself (& other hotel guests); the garden indeed...

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Helpful?
1Thank pln1961
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear pln1961, Thank you for taking the time to share you recent experiences with us. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! The fact that we have a number of low rise buildings set in our 20 acre gardens allows us the option of...

Jakarta, Indonesia
Reviewed 28 December 2016

We took 4 rooms for 3 nights at this Hotel, We got separate building, 2 rooms at main building and 2 rooms at 2nd building. But there was a Golf Car for transport to each building, so we did not need to walk with cold weather. The room was old but well maintained with a good view from my balcony....

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Helpful?
Thank Andrian H
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Andrian H, Thank you for choosing InterContinental Shanghai Ruijin and we were very pleased you enjoyed the escape from the hustle and bustle of Shanghai. Thank you for your compliments of our rooms and breakfast. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! Thank...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 26 December 2016 via mobile

I stayed on Dec.16-18 for two nights in InterContinental Shanghai Ruijin. There were some good and some not so good points as follows. My conclusion is the service quality cannot match this distinguished residency and the room amenities provided are below average of other IHGs. Good points: Location. Building, landscape and the room. Not so good points: I called the...

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Helpful?
1Thank A TripAdvisor Member
INTERCONTINENTALSH, Managing Director at InterContinental Shanghai Ruijin, responded to this review

Dear Valued Guest, Greetings from InterContinental Shanghai Ruijin! Firstly and most importantly please accept our sincere apologies for the shortcomings in the experiences you have outlined. Your comments about the service and room amenities from the team have been well noted and we will be using this to help our managers focus on the improvement. I have also taken special...

Washington, DC
Reviewed 25 December 2016

A complete oasis in Shanghai. From gardens to buildings to rooms, just a stunning and top class hotel. Had a large suite with a massive bathroom with separate shower large enough for two, clawfoot tub, two toilets, and usual InteCon amenities. Massive bed. Dark wooden paneling throughout. Stayed in the Club Intercontinental side. Take a walk through the gardens. Multiple...

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Helpful?
1Thank Ralff
INTERCONTINENTALSH, managing director at InterContinental Shanghai Ruijin, responded to this review

Dear Ralff, Thank you for taking the time to share you recent experiences with us and I am very pleased to read you had a memorable stay. InterContinental Shanghai Ruijin’s expansive gardens offer a relaxing resort ambience and an escape from busy downtown Shanghai. I am pleased you enjoyed it! Our location is ideal in the French Quarter, located in...

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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
InterContinental Hotels & Resorts unveils its first China heritage hotel – the InterContinental Shanghai Ruijin – located across a 100-acre historic garden estate in the heart of Shanghai. Guests from around the world can now experience an important part of Shanghai’s glamorous early 20th-century heritage in an exclusive garden setting, while enjoying InterContinental’s world-class ‘In the Know’ service and luxury amenities. ... more   less 

Additional Information about InterContinental Shanghai Ruijin

Address: No.118 Ruijin Er Lu, Huangpu District, Shanghai 200020, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $259 - $381 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Shanghai Ruijin 5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Ruijin Hotel Shanghai
Hotel Style:
#26 Spa Hotel in Shanghai
#32 Business Hotel in Shanghai
#32 Romantic Hotel in Shanghai
#37 Luxury Hotel in Shanghai
#168 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Shanghai Ruijin staff and other travellers.
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Questions? Get answers from InterContinental Shanghai Ruijin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared to be disappointed”
 of 5 bubbles BigglesandBadger, 25 Jan 2017 | Read review
“The 2nd building have more good scenery”
 of 5 bubbles 808andrianh, 28 Dec 2016 | Read review
“Stay in the Club Intercontinental side.”
  • Balcony
  • Living area
  • Bathroom
  • Bedroom
  • Balcony view
 of 5 bubbles Ralff, 25 Dec 2016 | Read review
“No better view all the rooms are quite OK if you are looking for a good view room this is not a property for that”
 of 5 bubbles ahmedsL2568IT, 17 Aug 2016 | Read review
“Go with a suite in the Executive VIP building or Presidential Building”
 of 5 bubbles Rich30328, 22 Jun 2016 | Read review
5 of 5