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HUALUXE Shanghai Twelve At Hengshan

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12 Hengshan Road, Xuhui District, Shanghai 200031 China
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (524)
Dining (44)
Room & Suite (10)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from HUALUXE Shanghai Twelve At Hengshan
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#78 of 4,985 hotels in Shanghai
Location
Cleanliness
Service
Value
Travellers' Choice
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Adult pool
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Dry cleaning
Laundry service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Park View
Languages Spoken
Chinese

Location

Full view
87Good for walkers
Grade: 87 out of 100
283Restaurantswithin 1 km
28Attractionswithin 1 km
837Reviews3Q+A76Room tips
Traveller rating
  • 626
  • 104
  • 47
  • 21
  • 39
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Popular mentions
Hels wrote a review Jan. 2021
Shanghai, China145 contributions20 helpful votes
The service at this hotel was exceptional. We were greeted warmly by the receptionist and had our IHG status acknowledged with an upgrade and a happy hour. Throughout our 5 day stay we were greeted politely by the door staff. The Happy Hour had a good selection of drink and food with efficient staff. The hotel itself is stylish and very relaxing. The pictures show the quality of the furnishings. Considering its location it is very peaceful. The pool and spa area is amazing with message chairs, a mood shower etc. The location is fantastic next to a metro stop but also opposite some great restaurants and cafes. It is a beautiful area to walk around. I highly recommend this hotel-it offers all that is expected by a 5 star hotel and goes beyond. You can both be in the centre of action but also have some peace from it.
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Date of stay: December 2020Trip type: Travelled with friends
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KG_1984 wrote a review Mar. 2020
London, United Kingdom29 contributions25 helpful votes
Great hotel in Shanghai. Quiet with nice architecture and amazing courtyard. Breakfast served on top floor with nice view of the city. Not the ideal location, but also not too far from main attractions. A few good restaurants on the other side of the road. Worth to mention that it comes at certain price.
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Date of stay: April 2019
Value
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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rainraingoaway wrote a review Dec. 2019
San Francisco, California1 contribution
We arrived late in the hotel, front desk free upgrade us to a nice room, the staff are very accommodating and trained in good manner. The rooms have all the most modern luxury features and are perfectly maintained. Great location for the city visit, Metro is right next to the hotel, a food complex is nearby as well. We enjoyed our stay and wish to return one day.
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Date of stay: December 2019
Value
Location
Service
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Response from Marcom_12HSLC, 公关经理 at HUALUXE Shanghai Twelve At Hengshan
Responded Dec. 29, 2019
Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marketing & Communication
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886simh wrote a review Dec. 2019
Singapore, Singapore92 contributions65 helpful votes
It is the first time I check-in this hotel. My overall impression of this hotel is quite neutral, because the location is not really convenient and the hotel looks quite old. My room is quite acceptable considering I book this hotel by using VISA Infinite Card to enjoy free 2nd night, except the tax. The hotel does nolt have a Club Lounge, so not much privacy for breakfast and evening cocktails. The saunna and steam area is very spacious with very few users and that I consider it is a ideal place for relaxation.
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Date of stay: December 2019
Value
Location
Service
Trip type: Travelled on business
2 Helpful votes
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Response from Marcom_12HSLC, 公关经理 at HUALUXE Shanghai Twelve At Hengshan
Responded Dec. 23, 2019
Dear 886simh, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. On behalf of the hotel management, I would like to express our sincere apologies to you for your service during this stay. It also shows that there is still a lot of room for improvement in our work, and we will take immediate corrective and supervisory measures to prevent the recurrence of such problems. Hope to have the opportunity to serve you next time. Best Regards
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Bin wrote a review Dec. 2019
Hong Kong, China26 contributions23 helpful votes
It is a well designed hotel with a lot of classic decorations of traditional Chinese culture. The room is spacious and equipments are well maintained. We stayed there for a weekend, not many people in hotel so overall it was quiet and private place. The food is great and the services are excellent. Located in the center of the city, next to the door there is a metro station so location wise it is quite convenient. The lounge is not that comfortable give its open area on the ground floor. It would have been better if like some other Marriott hotels that the lounge is kept in a dedicated area with privacy being well considered. Another part that, outside of breakfast area there is an open terrace space where you may enjoy the sunshine and fresh air however it was not open for use which is a shame. But overall this is a nice hotel, according to the hotel, it was rated by dianping.com as the best dating hotel in town, indeed it is a nice place for couple.
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Date of stay: November 2019Trip type: Travelled as a couple
2 Helpful votes
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Response from Marcom_12HSLC, 公关经理 at HUALUXE Shanghai Twelve At Hengshan
Responded Dec. 23, 2019
Dear guest, Thank you for taking the time to share your recent experience at the Twelve at Hengshan, A Luxury Collection Hotel, Shanghai with us. We will keep provide better service for you during you next stay. Please let me know when your travel plans bring you back to Shanghai. Best Regards, Marketing & Communication
Read more
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PRICE RANGE
US$132 - US$319 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
LOCATION
ChinaShanghai RegionShanghaiTianping Lu (Tianping Road) / Former French Concession / Puxi (Downtown Shanghai) / Xuhui
NUMBER OF ROOMS
171
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Frequently Asked Questions about HUALUXE Shanghai Twelve At Hengshan
Which popular attractions are close to HUALUXE Shanghai Twelve At Hengshan?
Nearby attractions include Shanghai Propaganda Poster Art Centre (1.1 km), Shanghai Museum of Arts and Crafts (1.0 km), and Soong Ching-ling Memorial Residence (0.7 km).
What are some of the property amenities at HUALUXE Shanghai Twelve At Hengshan?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at HUALUXE Shanghai Twelve At Hengshan?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at HUALUXE Shanghai Twelve At Hengshan?
Yes, free parking is available to guests.
What are some restaurants close to HUALUXE Shanghai Twelve At Hengshan?
Conveniently located restaurants include Cotton's (Anting Road), Lost Heaven, and Cuivre.
Are there opportunities to exercise at HUALUXE Shanghai Twelve At Hengshan?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does HUALUXE Shanghai Twelve At Hengshan have an airport shuttle?
Yes, HUALUXE Shanghai Twelve At Hengshan offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at HUALUXE Shanghai Twelve At Hengshan?
Yes, dry cleaning and laundry service are offered to guests.
Does HUALUXE Shanghai Twelve At Hengshan offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to HUALUXE Shanghai Twelve At Hengshan?
Many travellers enjoy visiting Jing'an Temple (2.0 km), Shanghai Temple Of the Town God (Chenghung Miao) (4.9 km), and Shanghai Former Provisional Government Site of the Republic of Korea (3.0 km).
Does HUALUXE Shanghai Twelve At Hengshan have any great views?
Yes, guests often enjoy the park view available here.