We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Show Prices
#30 of 4,968 Hotels in Shanghai
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

405 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 259: English reviews
Start your review of Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
 Click to rate
Scotch Plains, NJ
Reviewed yesterday NEW

Stayed two nights and found the room to be very modern, spacious and clean. Concierge service was very helpful in navigating the city for site-seeing. When inquired, I was told breakfast was not included in my rate but it was and included sufficient western breakfast options. My room faced what a ppeared to be a back alley and it was...

 Report
Helpful?
Thank Mare1208
Santa Clara, California
Reviewed 4 weeks ago

1. I applied my Suite Night Awards and I chose Grand Suite with Courtyard view and step-out balcony, the hotel cleared my upgrade request 2 days before my arrival. But after I checked in and got to my room, I found that the room was not facing courtyard, it was facing back street and the only view was red brick...

 Report
Helpful?
1Thank lovanda
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear lovanda, Let me welcome you and your fiancé come to Shanghai and choose Twelve at Hengshan, The Luxury Collection Hotel. We have seen your comment and please accept our apology for your unpleasant experience in our hotel. Upon your arrival, we arranged our biggest Grand Suite (101 square meters) for you, since you are our Elite Platinum member by...

ShangHai
Reviewed 5 weeks ago

I stayed 14 nights at this Hotel from Feb. 3 to 16. Overall I enjoyed the stay because of the good location (right above subway), facility (good gym and swimming pool), and the spacious room with Balcony. However, I expect more from the "Luxury Collection" and hope they can keep improving. The biggest disappointment is the breakfast, the food was...

 Report
Helpful?
Thank Shoo-in C
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Shoo-in C, Thank you for choosing Twelve at Hengshan, The Luxury Collection Hotel, Shanghai and sharing with us your comment. We really appreciate that you took time to share with us your suggestions about Hotel breakfast, toliet smell, air-condition issue, etc. All of these problems cause our high attention, we will take action to solve it and hope bring...

San Francisco, United States
Reviewed 3 February 2017 via mobile

I used to live in this neighborhood when i was young so planned to come here for a staycation with my family with my newly upgraded SPG gold. When I tried to change the date 2 weeks ago for an emergency i was told that it was a prepaid order which can not be canceled or edited. However, the prepaid...

 Report
Helpful?
Thank Yi Xuan S
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Yi Xuan, Welcome you and your family come back Shanghai and choose Twelve at Hengshan, The Luxury Collection Hotel. Please accept our sincere apologies because of the unpleasant booking experience that brought you bad impression. Our staff follow the procedure but may be not rigorous expression which made you feel confused, we will enhance staff professional training and hope...

Frankfurt, Germany
Reviewed 18 January 2017 via mobile

Seriously couldn't have asked for a better hotel my two nights in Shanghai. My room was clean and modern. Room service was very good. The hotel staff was incredibly friendly. I will be staying here again on my next trip to Shanghai!

 Report
Helpful?
Thank Smittie684
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your nice comments at TripAdvisor! We are so happy that you had a nice stay at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. Hotel is a modern-Chinoiserie hotel on Shanghai’s historic, tree-lined Hengshan Road. Near the subway station line one which easy for reaching charming dining, entertainment and shopping areas. We are...

PAris
Reviewed 12 January 2017

Located in the famous French Quarter , but managing to stay out of crowd the wonderful hotel the place to be. From the service to the breakfast all the service are well managed. Definitely will remember this one for the next time i go to Shanghai.

 Report
Helpful?
Thank windclems
Marcom_12HSLC, Marketing Communications Department at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear windclems, Delighted that you had a memorable stay with Twelve at Hengshan, The Luxury Collection Hotel during your visit to Shanghai. We are honoured to receive your nice review and share your pleasant experience with other travelers. As a member of Luxury Collection, we hope our hotel service will satisfy all your requirement. We look forward to welcoming you...

Oisterwijk, The Netherlands
Reviewed 9 January 2017

Where to stay in Shanghai when you want to avoid overcrowded places like the Bund and Pudong ? There is a wonderful option in former French concession: 12atHengshan. Great hotel. Stayed twice. First of all I like the location, next to metroline one, close to the picturesque green lanes of French concession (Wulumiqi road, An fu road) and the small...

 Report
Helpful?
Thank giseladagmar
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear giseladagmar, Thanks so much for your stay and sharing us your comment regarding the stay. We feel so happy that you like our and choose our hotel all the time. We really appreciate your kind remarks about hotel nice location, modern design, good services and high-end facility. Hotel staff welcome you come back in the near future, we will...

Singapore, Singapore
Reviewed 4 January 2017 via mobile

This property outshine with the famous Italian architect, Mario Botta that attracted our attention to stay during the new year period. This is also my first time attempting a luxury collection property. The hotel located next to hengshan mrt station and is quite accessible with bank, bar, Bowling alley, embassy (eg: France and US), post office, Lawson and etc. The...

 Report
Helpful?
1Thank Tamogamidan
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Tamogamidan, Welcome to Shanghai and stay in Twelve at Hengshan, The Luxury Collection Hotel! It's so kind of you to write the comment for us, we are appreciate of your nice remarks for Hotel design, services and location. Your satisfying experience is our pursuit. We will make up for the deficiency and hope your next stay will be a...

Antwerp, Belgium
Reviewed 17 December 2016

in the french quarter , a very quiet and very stylish hotel .beautifull rooms , happy hour is absolutely fabulous , breakfast in a very large dining room , and not too loud in the summer a beautifull terrasse . i will definitively come back

 Report
Helpful?
Thank amielavi
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear amielavi, We are glad to see your good comment about staying with Twevle at Hengshan, The Luxury Collection Hotel, Shanghai. Your satisfaction at Hotel design, location and food is our pursuit! We really welcome you come back our Hotel in the near future. Yours sincerely Johnny Mathis General Manager

Novato, California
Reviewed 7 December 2016

I have spent about 40 nights this year at Twelve in Shanghai and here is what I love about place: 1. The rooms are nice and some what clean. The carpets can be cleaner.Some rooms are really small. Some are really big (read suites). The room heating/cooling is poorly managed. My first visit, I was able to control the temperature...

 Report
Helpful?
Thank anantshiv
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear anantshiv, Thank you so much for taking your valuable time to share your exprience in details on TripAdvisor regarding your stay at Twelve at Hengshan, The Luxury Collection Hotel, Shanghai. We are so happy to hear that you are satisfied with our rooms, gym, breakfast and services. Also thank you for your nice share about the resuaurants and great...

291 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (239)
Viewed
Hotel & Grounds (40)
Viewed
Room/Suite (53)
Viewed
Bathroom (25)
Viewed
Dining (15)
Viewed
View from Room (17)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (52)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Former French Concession
InterContinental Shanghai Ruijin
Jing'an
URBN Boutique Shanghai
URBN Boutique Shanghai
#37 of 4,968 in Shanghai
551 reviews
Former French Concession
Regal International East Asia Hotel
Show Prices
Show Prices
Show Prices
Jing'an
The PuLi Hotel and Spa
The PuLi Hotel and Spa
#7 of 4,968 in Shanghai
1,377 reviews
Former French Concession
Radisson Blu Plaza Xingguo Hotel Shanghai
Xintiandi
Andaz Xintiandi Shanghai
Andaz Xintiandi Shanghai
#23 of 4,968 in Shanghai
735 reviews
Show Prices
Show Prices
Show Prices

Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $279 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Cheap Tickets, Agoda, Ctrip TA and Priceline so you can book your Twelve at Hengshan, a Luxury Collection Hotel, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#23 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#158 Best Value Hotel in Shanghai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
2 questions
Ask a question
london
2 months ago
Seattle
4 months ago

See all questions (2)

Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing inner garden at higher floor with balcony”
 of 5 bubbles shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
 of 5 bubbles amielavi, 17 Dec 2016 | Read review
“The RMB 1800 rooms with Breakfast seem to be a great compromise value wise.”
 of 5 bubbles anantshiv, 7 Dec 2016 | Read review
“Rooms layout can be confusing and a long walk”
 of 5 bubbles kiaanz, 2 Dec 2016 | Read review
“rooms facing inside the wonderful garden”
 of 5 bubbles 78, 3 Nov 2016 | Read review
5 of 5