We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Show Prices
#29 of 4,968 Hotels in Shanghai
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

404 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
See the most recent reviews
Showing 258: English reviews
Sleepy Hollow, New York
Reviewed 23 September 2016 via mobile

I love this hotel after staying for years at the Westin Bund. This hotel has all of the trappings of a boutique hotel in a great location in the French Concession, Xuhui District of Shanghai. Easy walk to so many great restaurants in a very safe area just outside CBD near many embassies. I would recommend this location to everyone....

 Report
Helpful?
Thank GDHotROAD
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and spending your precious time sharing us your comment. I am so delighted to notice your satisfaction with our hotel location and services. Your suggestion on concierge manages will surely be considered, and action will be taken shortly. Look forward your coming back and stay...

Gold Coast, Australia
Reviewed 20 September 2016 via mobile

We stayed here for 5 nights on a recent visit to Shanghai and was very impressed. The location in the French Concession is well located with plenty of good dining and drinking options close by. My Starwood level was recognized and we were given an upgrade. The rooms are. Eric clean and spacious. Whilst there is no "Starwood Lounge" as...

 Report
Helpful?
Thank Argy39
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thanks so much for your stay and sharing us your comment regarding the stay, we really appreciate your kind remarks. We feel happy that you are satisfied with hotel rooms, services, food and location. Look forward to welcoming you in the not too distant future to discover more of us. Yours sincerely Johnny Mathis General Manager

Kuala Lumpur
Reviewed 15 September 2016 via mobile

On arrival you are pretty much disoriented. Walking through the entrance there is no sense of arrival. More like hey now try to find the reception. If there would be plenty staff around telling you what to do, where to go, then fine. But there wasn't. At check in they could not find my Agoda booking. My office girl somehow...

 Report
Helpful?
Thank LarryKL
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear Larry, Thanks so much for your stay and sharing us your comment regarding the stay. We feel so sorry it took some time to check your booking information which made you wait for a long time, please accept our apologies for the inconvenience caused. At the same time, we will enhance the training of the team member for overall...

San Francisco, CA
Reviewed 10 September 2016

Having stayed at the Twelve at Hengshan a few years before, I was looking forward to a return visit given it's excellent location in the French Concession and serene hotel environment. Some of the recent reviews had me a little wary, but all in all we had a comfortable stay and I can still recommend the hotel. Arriving at 8...

 Report
Helpful?
Thank Aram K
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Highly appreciated for your staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai! We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. We are really regrettable for the issue that you mentioned about gym services. We have shared your suggestion and the staff training will be improved...

Reviewed 8 September 2016 via mobile

I had a fantastic time staying at Twelve. The staff was wonderful, and the room was very nice. The food was pretty delicious as well.. My only complaint was the humidity inside of the room. Granted, I'm in China in the summer, but so it was so humid in the room I felt like I was having cold sweats at...

 Report
Helpful?
Thank Michael D
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you very much for staying with us during your trip to Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. We feel happy that you are satisfied with hotel rooms, services, food and location. Look forward to welcoming you in the not too distant future to...

Hong Kong
Reviewed 22 August 2016

I stayed at the hotel a few times in the last 3 years. The first time I stayed, I arrived around 5 pm and I cannot check in because the room was not ready. A little annoyed but didn't make any complaint. Last week, I stayed again and instructed front desk not to call/knock on my door before noon as...

 Report
Helpful?
1Thank Hwach
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for your comments with some details of your stay at Twelve at Hengshan. We feel so regretful to see the negative reviews because of unpleasant issue. Hotel management attaches great importance to the issues that you mentioned and has taken action to enhance staff training accordingly. I am sorry that your stay was not up...

Singapore
Reviewed 22 August 2016

Full disclosure : this is not my first stay at this hotel, but I felt the need to give it a review as it has deteriorated. The good news - the rooms are large and the bathrooms spacious. The hightech toilet bowl (with Japanese style gadgetry) and the automatic night lights are an interesting touch. The staff is friendly and...

 Report
Helpful?
Thank S K
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for your comments with some details of your stay at Twelve at Hengshan. We feel so regretful to see the negative reviews because of any shortcomings on our part. Hotel management attaches great importance to the issues that you mentioned and has taken action to improve. We also feel so happy that you are satisfied...

Sydney, Australia
Reviewed 18 August 2016

Twelve at Hengshan was a such a lovely hotel to stay. We checked in on 2 August and stayed for 4 nights. We stayed on level 6 courtyard room which was so spacious and lovely, really nothing to fault! It was our first time in Shanghai and it was such a big and busy city so we felt we needed...

 Report
Helpful?
Thank Kelly M
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Highly appreciated for your staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai! We feel so proud that the hotel made deep impression on you and you have a such nice comment on our good services. Thank you so much for your review at TripAdvisor. We highly welcom you and your friends to stay with us...

Shenzhen, China
Reviewed 6 August 2016

checked in on July 23rd to be surprised by my first "Luxury Collection" experience. it was my first visit to this hotel. SPG platinum status made no difference. the welcome fruit was mouldy. at breakfast, the first plate i picked up was dirty. took another one and still dirty. 3rd one was clean. i passed the two dirty plates to...

 Report
Helpful?
2Thank Dennis C
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank your for your recent comments on Trip Advisor, I seriously read your suggestions which help us to better improve the services. I do apologize to you for the unnecessary issue and I have reminded our F&B pay extra attention to this. Also, I feel delighted that your are satisfied with Hotel breakfast quality. We hope you...

Shanghai, China
Reviewed 30 July 2016

Yes, the location is nice and the lobby is very stylish. Also all the printing materials are great and the pool/sauna/gym area are very nice. Also the rooms are quite nice. But this hotel sells it self as a luxury hotel.... And if considered a luxury hotel I have to give it an average. It smelled weird in the hallways,...

 Report
Helpful?
Thank Dutchguy_in_Allgau
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for taking your time sharing us the comment regarding your stay at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai. We are glad to hear that you are satidfied with hotel location and design. Meanwhile, your kindly suggestions will be surely delivered to related department for further improvement. We really care for the billing issue...

291 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (239)
Viewed
Hotel & Grounds (40)
Viewed
Room/Suite (53)
Viewed
Bathroom (25)
Viewed
Dining (15)
Viewed
View from Room (17)
Viewed
Pool/Beach Area (3)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (52)
Viewed
Room/Suite (3)
Viewed
Hotel & Grounds (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (44)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Former French Concession
InterContinental Shanghai Ruijin
Jing'an
URBN Boutique Shanghai
URBN Boutique Shanghai
#34 of 4,968 in Shanghai
550 reviews
Former French Concession
Regal International East Asia Hotel
Show Prices
Show Prices
Show Prices
Jing'an
The PuLi Hotel and Spa
The PuLi Hotel and Spa
#7 of 4,968 in Shanghai
1,376 reviews
Former French Concession
Radisson Blu Plaza Xingguo Hotel Shanghai
Xintiandi
Andaz Xintiandi Shanghai
Andaz Xintiandi Shanghai
#23 of 4,968 in Shanghai
735 reviews
Show Prices
Show Prices
Show Prices

Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $277 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Agoda, Travelocity, Cheap Tickets and Ctrip TA so you can book your Twelve at Hengshan, a Luxury Collection Hotel, Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#22 Spa Hotel in Shanghai
#29 Luxury Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#159 Best Value Hotel in Shanghai
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
2 questions
Ask a question
london
2 months ago
Seattle
4 months ago

See all questions (2)

Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing inner garden at higher floor with balcony”
 of 5 bubbles shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
 of 5 bubbles amielavi, 17 Dec 2016 | Read review
“The RMB 1800 rooms with Breakfast seem to be a great compromise value wise.”
 of 5 bubbles anantshiv, 7 Dec 2016 | Read review
“Rooms layout can be confusing and a long walk”
 of 5 bubbles kiaanz, 2 Dec 2016 | Read review
“rooms facing inside the wonderful garden”
 of 5 bubbles 78, 3 Nov 2016 | Read review
5 of 5