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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

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#32 of 4,971 Hotels in Shanghai
Certificate of Excellence
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Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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404 Reviews from our TripAdvisor Community

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There are newer reviews for Twelve at Hengshan, a Luxury Collection Hotel, Shanghai
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Showing 258: English reviews
Singapore, Singapore
Reviewed 30 July 2016

Recently returned to Shanghai and chose Twelve@Hengshan again. Room service was good, breakfast buffet variety was top including the service staff. The gym remains very well maintained and like to commend on the fantastic attitude of the service staff (from restaurant service staff to gym staff). Quality service but the rooms have started to aged especially the shower facilities. Not...

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Helpful?
Thank Ego13sg
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Highly appreciated for your staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai! I'm so delighted to know your great satisfaction with our good services like room, restaurants and gym as well. For the aspects that did not meet your expectation, we feel so sorry and will take action to maintain the hotel facilities. Thank you...

Reviewed 21 July 2016

I think it is the best SPG hotel in Shanghai. I stayed there with my mom who is visiting Shanghai in May. the location is very central, convenient to go anywhere in taxi or by metro. The deco and design was awesome. Service was perfect with warm welcome from reception and quick response for inquiries. Lounge offers variety of food...

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Helpful?
Thank Yao F
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Highly appreciated for your staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai! I'm so delighted to know your great satisfaction with our good services, food and location as well. We feel so pround that the hotel made deep impression on you and your family. We highly welcom you and your family to stay with us...

Dubai
Reviewed 12 July 2016 via mobile

It's an odd building, lobby feels more like an office block than a hotel but the rooms are very nice. Breakfast is good, service is good for China, location is great for strolling to nightlife and restaurants. But......as other reviewers have already pointed out, what's up with that sewer stink in the lobby?

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Helpful?
Thank Philip W
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you very much for staying with us during your trip to Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. We feel happy that you are satisfied with hotel rooms, food and staff services. We are really regrettable for the bad smell in the lobby and...

Hong Kong
Reviewed 7 July 2016

At Shanghai, where ostentation is a "necessity", this hotel offers a refreshing alternative. Its entrance is grand, but unassuming. Lobby is airy but sparsely decorated, no gaudy chandeliers - thank you. I booked a standard room on 6th floor. It is very spacious, with ample storage, and lounge area. Basic amenities are all present at the mini-bar. Bathroom is huge,...

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Helpful?
Thank Epicurius_at_large
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued customer, Thank you for taking your time sharing us the comment regarding your stay. We feel happy that you are satisfied with hotel decoration, amentities and staff services. It is most regrettable to know that some bad smell impacted you and engineering department has checked the issue. Also, we will improve the breakfast quality and enhance staff training...

Reviewed 28 June 2016

I smelled something like toilet pipe on the hallway. It surprised me it happened at the Luxury Collection. Room definitely comfortable and beautiful, which is meeting the standard of "Luxury Collection". However, breakfast buffet was terrible. The choices were limited. With the price I paid for, I would rather choose the other SPG property in Shanghai.

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Helpful?
Thank Thomas C
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and share with us your comments. It's regretful to hear that some bad smell impacts your stay experience. Our engineering department has checked the smell origin and will solve the problem. Thanks for your advise on our breakfast service, we will improve the food quantity...

Reviewed 15 June 2016 via mobile

Stayed for 3 days business trip. Good size room and comfortable beds like all SPG luxury collection. Apart from that, service is lacking. For instance, breakfast quality is poor and staff not well trained - eg A) asked the manager Frank Liu for Earl Grey tea, even after he acknowledged there was no tea. walked to remind him once, twice,...

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Helpful?
Thank Jimson C
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for choosing Twelve at Hengshan, A Luxury Collection Hotel, Shanghai for your business trip in Shanghai. It's regretful to hear that your were not satisfied with this stay and you felt disappointed about the service we provided. We value your suggestions and will do better staff training. Look forward to welcoming you in the not...

Chicago, Illinois
Reviewed 10 June 2016

I was leaving Shanghai to move back to the USA when I realized I've packed up my bed and didn't have a place to stay for 2 days. This hotel was near my house so I booked my last 2 days in Shanghai here. What a lucky find this was! Not only was it clean and beautiful, but spacious and...

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Thank ekaihatsu
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and sharing us such a nice comment. It's good to know that your stay was a pleasant one and how you enjoyed the hotel design and friendly services we provide. Your satisfaction is the best feedback for us to hear because this is what...

San Francisco, California
Reviewed 6 June 2016

Convenient hotel located directly above a subway stop and within a 10-20 minute walking distance to everything in the French concession, including nice bars and restaurants. It feels a bit like a modern art museum!

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Thank Irenewong23
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you very much for staying with us during your trip to Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. It was a great pleasure to read your comments about the hotel good location and design. We look forward to welcoming you back and stay with...

Shanghai, China
Reviewed 5 June 2016

Nice location just right next to subway exit. Modern/designed interior decoration. Also a new hotel so everything inside the room is in quite good condition. Awesome swimming pool, which is surprisingly big. Nice and friendly service.

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Thank gutentag110
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you for staying at Twelve at Hengshan, A Luxury Collection Hotel, Shanghai and sharing us such a nice comment. It's good to know that your stay was a pleasant one and how you enjoyed the hotel decoration, beautiful swimming pool and friendly services we provide. Your satisfaction is the best feedback for us to hear because...

Hong Kong, China
Reviewed 5 June 2016

v nice! I love it good breakfast, many choices excellent location, subway is 20 sec far away located in previous French sphere of influence not much congestion many bars and western resturants around staff are helpful

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Helpful?
Thank Chun S
Johnny_Mathis_LC, General Manager at Twelve at Hengshan, a Luxury Collection Hotel, Shanghai, responded to this review

Dear valued guest, Thank you very much for staying with us during your trip to Shanghai. We really appreciate your kind remarks and for taking the time to review us on the Trip Advisor. It was a great pleasure to read your comments about our professional service, good location and nice food. We look forward to welcoming you back and...

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Staying in Former French Concession

Neighbourhood Profile
Former French Concession
While there are technical borders to the area formerly governed by the French in Shanghai, the "French Concession" of today is an amorphous neighborhood that is a favorite of the city's foreign residents. While it is mostly within the Xuhui district, residents will sometimes include parts of Jing'an and Luwan in their mental maps of the Former French Concession. The area seems frozen in time, characterized by quiet, tree-lined avenues, French-style villas, interesting boutiques, lively bars and quaint cafes that are not typical of China. All of these mix and mingle with local life as Chinese markets and lanehouse communities are peppered throughout. Denizens of the Former French Concession can spectate a mahjong game on the street or get their bike checked at a tiny bike repair store on the way to their refurbished apartment tucked away among Chinese family homes.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Airport Transportation
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more   less 

Additional Information about Twelve at Hengshan, a Luxury Collection Hotel, Shanghai

Address: 12 Hengshan Road, Xuhui District, Shanghai 200031, China
Region: China > Shanghai Region > Shanghai > Former French Concession , Hengshan Road
Price Range: $276 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Twelve at Hengshan, a Luxury Collection Hotel, Shanghai 5*
Number of rooms: 171
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Hotel Style:
#23 Spa Hotel in Shanghai
#32 Luxury Hotel in Shanghai
#35 Family Hotel in Shanghai
#38 Business Hotel in Shanghai
#55 Romantic Hotel in Shanghai
#159 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and other travellers.
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Questions? Get answers from Twelve at Hengshan, a Luxury Collection Hotel, Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room facing inner garden at higher floor with balcony”
 of 5 bubbles shooinc, 20 Feb 2017 | Read review
“rooms with view inside , the hotel is oval , and on a very busy road , my room had a niv=ce view on a garden and no noise fro the road”
 of 5 bubbles amielavi, 17 Dec 2016 | Read review
“The RMB 1800 rooms with Breakfast seem to be a great compromise value wise.”
 of 5 bubbles anantshiv, 7 Dec 2016 | Read review
“Rooms layout can be confusing and a long walk”
 of 5 bubbles kiaanz, 2 Dec 2016 | Read review
“rooms facing inside the wonderful garden”
 of 5 bubbles 78, 3 Nov 2016 | Read review
5 of 5