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Holiday Inn Express Hotel & Suites Sylacauga

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Holiday Inn Express Hotel & Suites Sylacauga
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62 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 October 2016 via mobile

I was there briefly for business. It was an enjoyable stay. The front desk clerk was courteous and kind. Breakfast was good. The hotel was undergoing renovations, but none of it bothered me at all. If I'm ever in the area again, I will stay there again.

Helpful?
Thank Hunter A
Incline Village, Nevada
Level Contributor
310 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 27 October 2016 via mobile

Parking is a bit tight. Area is in the dark side. Though the reception was very professional and friendly the person could not find the multiple reservations not put my number in the system which I realized five nights later. Breakfast was fresh but late on setting up two of the three mornings I went just after six. The rooms... More 

Helpful?
Thank Edward S
Navarre, Florida
Level Contributor
13 reviews
4 hotel reviews
Reviewed 15 October 2016

The mattress in my twin bed was more like a bowl than a mattress. When I complained to the front staff, they excused it by stating "that section is next to be renovated". That didn't help me get any sleep! The front desk staff was very friendly and went out of their way to accommodate parking my motorcycle and small... More 

Helpful?
Thank howson3
Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you so much for taking the time to do a review. When we make our guest happy it shows we have done our job. I will share your comments with the staff and really hope to see you again when coming to Barber. Hopefully the next time you come to stay with us when will be done with renovation. More 

Taichung, Taiwan
Level Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 September 2016 via mobile

The hotel is currently undergoing renovation, but it was still a nice stay. A very typical holiday inn express which means it is clean, comfortable and predictable. I would definitely stay here if I return to this area.

Helpful?
Thank Todd B
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Dear Todd B, Thank you for sharing your experience while staying at our hotel. Your review is important as it will help us monitor the things we need to improve on and the things we are good at. It is good to know that you found our hotel clean and comfortable. However, I would like to apologize for any inconvenience... More 

1 review
Reviewed 3 September 2016 via mobile

We must say that our room was old but clean. The air worked great. We couldn't complain too much about the visit, accept for the front desk staff upon checking in and another time during our short stay. They were not polite or welcoming and the hotel was by no means booked. They did not seem at all interested in... More 

Helpful?
Thank Reneek0724
Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I would like to apologize for your stay here at our property. I am really disappointed in the front desk staff for not welcoming you with a SMILE and a nice hello. This is not acceptable here and I will address the issue. I am really glad the housekeeping staff was very friendly and helpful. When someone in our staff... More 

Travellers are raving about these Sylacauga hotels

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 June 2016

Hotel needs to be completely refurbished. Bathrooms have plumbing problems, vanities are damaged in some rooms. Paint does not match were damage was repaired and painted over. Windows are not kept clean.

Helpful?
Thank Cynthia W
Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I would like to apologize for your experience here at our property. We are about to go under a full renovation and have a new property. We would love for you to visit us again the next time you are in town. Hopefully when you visit again we will be completely renovated and you will have a more pleasant stay. More 

Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 May 2016 via mobile

The hotel was very busy because of a wedding. Service at desk was slow but pleasant. Room (executive double) was spacious and clean. Bed was so so, but pillows were great. Window was so dirty you could barely see out. Indoor pool is nice, but there was nowhere to visit outside. People were sitting under front entrance to smoke--which didn't... More 

Helpful?
Thank Debra C
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you for your response, we specifically ask our smoker guest to smoke on the other side of the entrance door, we also have a designated smoking area, unfortunately guest do not follow the policy and cause inconvenience to guest like you, i sincerely apologize. More 

Ardmore, Tennessee
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 March 2016 via mobile

If you are expecting the comfort and style of a Holiday Inn Express then DO NOT STAY HERE. This place is more along the lines of a Quality Inn but the price of a Holiday Inn Express. The rooms have a smell to them like musty or something like that that just stinks when you turn on the air conditioning... More 

Helpful?
Thank Don P
HIESylacauga, General Manager at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I want to apologize for your experience you had here at our property. Our property is about to go under renovation here soon. As a new GM here at this property I have been trying to get everything up to standard for the Holiday Inn Express brand. We have a menu we have made for our breakfast team to change... More 

Alabama
Level Contributor
280 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 7 March 2016

You can count on HIX no matter where in the country! My associate and I stayed here on business. Although the hotel is getting ready for remodeling updates it was still nice. The staff was friendly and welcoming. The breakfast buffet is awesome and tasty. The pool is indoors and children deemed it warm water! We were pleased to receive... More 

Helpful?
1 Thank Margaret F
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

Thank you for your response, yes we are renovating our entire hotel in coming months. More 

LAKEWOOD
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 31 January 2016

Staff was friendly and welcoming. The rooms, while attractive, were not at all comfortable. The bed was very hard. The wifi was nearly non-existent. The water pressure in the shower was very weak (seemingly no matter what time I took a shower). I asked my coworkers also staying here if they had these same issues and they did, so it... More 

Helpful?
Thank carivt
HemantThaker, Owner at Holiday Inn Express Hotel & Suites Sylacauga, responded to this review

I am so sorry for your inconvenience and apologize, i will look into it and get it resolved to your satisfaction. More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a Virtual Tour of the hotel.Welcome to the Holiday Inn Express Sylacauga Hotel. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served. Every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Sylacauga, AL and stay smart at the Holiday Inn Express Hotel. WE ARE A SMOKE FREE HOTEL. We apologize but we do not offer any smoking accomodations. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Sylacauga

Address: 40743 US 280, Sylacauga, AL 35150
Region: United States > Alabama > Sylacauga
Price Range: $128 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sylacauga 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Sylacauga
Holiday Inn Sylacauga
Sylacauga Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Sylacauga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the room is renovated. If not, ask if a renovated one is available. The old rooms have lousy beds.”
 of 5 bubbles howson3, 15 Oct 2016 | Read review
“3rd. floor on the back.”
 of 5 bubbles cynthiaw556, 27 Jun 2016 | Read review
“Top Floor Facing the 280”
 of 5 bubbles rwsfc, 19 Dec 2015 | Read review
“Hotel is back from the road, and we in that side, but did not hear any noise”
 of 5 bubbles GolfHacker70, 11 Oct 2015 | Read review
“suites have wet bars, but all rooms appear to have a nice size refridgerator and microwave.”
 of 5 bubbles Freed0mR, 10 Jun 2015 | Read review
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