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Staff was friendly and welcoming. The rooms, while attractive, were not at all comfortable. The bed was very hard. The wifi was nearly non-existent. The water pressure in the shower was very weak (seemingly no matter what time I took a shower). I asked my...More
Response from HemantThaker, Owner at Holiday Inn Express Hotel & Suites SylacaugaResponded 15 June 2016
I am so sorry for your inconvenience and apologize, i will look into it and get it resolved to your satisfaction.
My stay here was awful. I will never go back. The roof leaked. The second floor stunk like black mold.The elevator even smelled like burnt coffee. The staff was rude. I wouldn't even tell my worse enemy to go there.More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 12 January 2016
Thank you for taking the time to write a review of your recent stay. I sincerely apologize for any inconvenience you may have experienced due the leak in the roof, the unusual smell, and the overall level of service you have received. Allow...More
Stayed here two separate weeks on business. The hotel was satisfactory for my needs but compared to other HIE's in larger cites this one falls well short on overall condition. This is an older property in desperate need of an update as mentioned in other...More
Thank Robert S
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 7 January 2016
Dear Robert S,
Thank you for sharing a detailed review about your stay at our hotel. It is with great pleasure that we receive these kinds of responses because only then can we learn more about how our guests perceive their experience during their stay....More
Clean and well maintained. Maintenance guy was very helpful and accommodating along with assistant manager and front desk lady. Breakfast is great and not cold. The pool is clean and clear and good temperature. Nice and clean on the outside.
Thank Emma T
Response from Lisa W, Front Office Manager at Holiday Inn Express Hotel & Suites SylacaugaResponded 17 December 2015
Thank you so much for your kind words! We strive to make our guests as happy and comfortable as we can! We can't wait to have you here again!
Best hotel in town. Staff was great always willing to help with any questions about the town. Stayed for a few months really enjoyed it. Hotel does need to be updated which I was told would be at the end of 2015. If you get...More
US$113 - US$144 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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