Hilton Garden Inn San Jose Airport City Mall

Hilton Garden Inn San Jose Airport City Mall

Pool closed for remodeling! Without advance notice...and no available cancellation.
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Room & Suite (4)
Restaurant
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About

4.0
#18 of 33 hotels in Alajuela
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.7 of 5 bubbles
Value
The hotel is perfectly located, only a three- minute ride from the Juan Santamaría International Airport (SJO), providing a complimentary airport shuttle service. Adjacent to City Mall Alajuela with direct access to an array of local and international shops, a variety of services and only one mile away from the city center, where you can explore various museums and other attractions. Enjoy our full-service restaurant adjacent to our vibrant and contemporary lobby, offering cooked-to-order breakfast and dinner, and a full bar. You can also unwind in our outdoor heated pool or enjoy cocktails at the lounge and pool bar area. Offering convenient access to Route 1, the hotel is the perfect base for your business and leisure trips due to its proximity to the region's major corporate centers and popular tourist attractions.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Bowling offsite
Kids stay free
Electric vehicle charging station
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Special diet menus
Poolside bar
Tennis court offsite
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish, Portuguese
Hotel links
Special Offer:Price Match Guarantee

Location

Francisco J. Orlich Road City Mall, Alajuela 20104 Costa Rica
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Juan Santamaria Intl Airport
Tortuquero Airport
80.4 km
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34Reviews0Q+A7Room tips
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Detailed Reviews
SsForza wrote a review Mar 2024
Ptuj, Slovenia74 contributions79 helpful votes
5.0 of 5 bubbles
We booked this hotel to start and to finish our Costa Rica family trip. We needed a hotel that is close to the airport, offers a frequent airport shuttle and has good connections to San Jose city center. Hilton Garden Inn checked all the boxes.
PROS:
1. Location (airport, mall, public transport)
2. Room (the spacious one bedroom suite was perfect for our family, it even had a good view, the standard room with two beds was nice as well)
3. Staff (friendly, happy to help)
4. Pool (heated, was never crowded... It can get a bit windy...)
CONS:
1. Breakfast (could be improved. It's not bad, but the frequency of replacing the items (bread!) varies greatly with occupancy and the selection is rather repetitive. Also, if the breakfast opens at 6 AM and there is no coffee until 6:20, this is not the best way to get caffeinated before your flight. Small things, that can easily be fixed.)
2. Plumbing (it's true, the shower can flood your bathroom - it is a design flaw that would take a lot of effort to fix... BUT you can adjust the angle of the showerhead and the problem is solved)

All in all, it is a nice hotel in a good location that has some room for improvement and I believe they can do it - the hotel is still new. I recommend the hotel and would stay there again.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveler797353 wrote a review Feb 2024
8 contributions
3.0 of 5 bubbles
No warm and fuzzy welcome here! Don't try and check in early like we did, as did about 10 other people while we were waiting for our room. I think they must be short staffed in housekeeping which would explain the adherence to check in time. Wifi in lobby doens't work even with the code provided until you are checked in. Our shower drain, didn't drain. So a short shower caused a good flood in the bathroom. We told the front desk on our way out in the morning and were given an apology and assured maintenance would be advised. Later that afternoon when we got back to the hotel I asked the same front desk staff if the drain was fixed and was told, maintenance would be advised. So it isn't fixed? I will advise my colleage in maintenance. So no shower second day. Pool is heated but the pool area was extremely windy both days we were there. Only restaurant options in reasonable walking distance were at the food court in the attached mall. Only saving grace is they have a free airport shuttle and the airport is 5 minutes away.
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Date of stay: February 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cara E wrote a review Mar 2024
1 contribution
3.0 of 5 bubbles
The space is nice and comfortable, they let us check in early and the staff was nice! We could not figure out how to order room service though, even though they left a menu and advertised it. We are at the garden grille and the food was edible but definitely not good. The next day me and my friends were physically sick after eating it.
The airport shuttle also only fits 10, so even though we waited in the lobby 15 mins before it came, we didn’t make it on and had to take one 35 minutes later which caused us to almost miss our flight.
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Date of stay: March 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: The pool area only has sun before 12pm every day!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RUBEN R wrote a review Mar 2024
1 contribution
2.0 of 5 bubbles
Expensive relative to the offering (I think you’re paying for the brand and minimum expectation; you’re not paying for the experience, amenities or service) , staff nice but don’t go over and above (they’re a bit awkward too, so didn’t feel any warmth).

I was able to get late check out, so no complaints in terms of service.

This is not a value for money option, you don’t even get bottled water in the room let alone breakfast (though for the same rate I found comparable hotels with breakfast included).

My biggest complaint however comes from the fact that there was a plumbing issue with toilet, which meant that I was hearing weird noises all day, all night (it sounded as if my neighbour was taking a shower) every 10 mins or so. Made it difficult to sleep or work.

Additionally, even though I got a late check out (positive note) which was at 1pm, by 10am I got interrupted twice by cleaning service to check whether I was still there (they just opened the door) when I was working.

The rooms are not sound proof, so you can hear actual conversations in the hallway.

RECOMMENDATION: I’d try to see whether the competing hotels are better— I DO NOT RECOMMEND this hotel given there are other options nearby. If this were the only option, then go for it, otherwise, you’ll be disappointed.
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Date of stay: March 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Shop around, it’s just not worth the price. It is no frills with a price tag price that should...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackstraw66 wrote a review Dec 2023
Southampton, New York135 contributions75 helpful votes
2.0 of 5 bubbles
Brand new Hilton hotel with no hot water! Stay somewhere else... how can you even charge customers for a hotel room at this price point with no hot water? Brought it up with the hotel manager ... he brushed it off like it was acceptable. I was a loyal Hilton customer, will have to reconsider!
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Date of stay: December 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alicia P wrote a review May 2024
1 contribution
1.0 of 5 bubbles
We had an amazing week in Costa Rica, and stayed at this hotel on the way back to the airport.

First, we tried to go for happy hour cocktails. After we ordered our pricey cocktails, we found out that there are special cocktails which are the only ones included in the happy hour discount - this was not indicated on the poster or the menu, or communicated by our bartender. A minor gripe, but an annoying start.

The service was incredibly slow. The bar and restaurant were almost empty, and it took over 30 minutes to order and get a drink, and then when we tried to settle up and go over to the restaurant, at least another 30 for the bartender to figure out how to print the bill. They wouldn't let us just add the drinks to the restaurant bill, or charge it to our room.

The food and drinks were pretty good but again it took forever to get someone to take our order in the restaurant, and forever to get the bill at the end. We were exhausted from a long day of travel and had an early flight, so this was also annoying.

To cap it all off, the shower completely flooded the whole bathroom, and we had to call down for more towels because we had to use all of ours + 2 more to contain the water in a makeshift retaining wall at the door of the shower 🤦

Maybe it's not the worst hotel in the world, but for an airport hotel, I'd expect a little more time consciousness. And compared to the thoughtful and professional accommodations and service we recieved EVERYWHERE else in Costa Rica, this was a disappointing way to end our trip :(
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Date of stay: May 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: Don't leave anything on the floor of the bathroom if you're going to shower - it floods the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RJ Russo wrote a review Apr 2024
Clearwater, Florida16 contributions6 helpful votes
4.0 of 5 bubbles
I have stayed here twice. Once not long after the hotel opened in January 2024 and a second time in March 2024. Each time for one night prior to my departing flight at San Jose airport. As of early 2024 this is a very new hotel that is clean and comfortable. The pool area, which has an adjacent bar, seemed nice but I didn’t spend any time there. The best thing about the hotel is that it is very close to San Jose airport and also connected to the City Mall in Alajuela. You can take an elevator that’s just outside the hotel to get into the mall which has many shops and a giant food court. Traffic in San Jose can be awful so being so close that you can see the airport from your room is very convenient but it can get noisy starting early in the morning as planes land and take off.

There’s a hotel shuttle that runs every 30 minutes (or so) and takes 5-10 minutes to get to the airport, depending on traffic. There’s quite a bit of construction on the roads near the hotel so sometimes it may take longer to get the shuttle. They have a breakfast buffet that’s pretty much in line with other Hilton Garden Inns but with some Costa Rican specialties like gallo pinto and fried plantains. I find the price to be a little on the expensive side for Costa Rica but it’s highly convenient so I’m willing to bear the cost for one night at a time. I believe that there is a casino planned to be added soon so that might change the overall vibe of the hotel. Either way, I have been happy with my two very short stays here.
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Date of stay: March 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Departure06266475881 wrote a review Dec 2023
2 contributions
5.0 of 5 bubbles
Every element of my stay here was delighrful. The staff here is friendly and helpful, they remembered my name and helped me with any translation issues I had. This is located next to the city mall which is large and has plenty of food options. There's always a farm on one side and it was nice watching the cows and horses roam in the mornings. The food and drinks here are 5 star quality and they had such a fun variety of flavors. Every meal i had here was good. I loved every element of my stay here. I can't say enough how amazing the staff was. They made my stay in Costa Rica, when I come back I'll definitely be staying at this hotel.
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: There's a pool bar on the 4th floor that was stunning views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yin-Rong L wrote a review Jan 2024
1 contribution
1.0 of 5 bubbles
1. The hotel rent the second floor to hold the party due to we could not sleep as well. We tried to reminded the staff that he gave us answer is “he cannot do anything.” The hotel doesn’t have earplug to us.
2. The staff gave us wrong room key 3 times even though she gave us the room that has guest inside. The hotel doesn’t apologize to us only informed us that is system issue.
3. The housekeeper forgot to close our room door, the hotel doesn’t apologize it and gave us answer is “ oh ok!”
I don’t want to recommend my friend to stay here.
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Date of stay: January 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: These hotel is not the first optional.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Delmis M wrote a review May 2024
1 contribution
5.0 of 5 bubbles
Amazing place, good food, totally recommended, come and enjoy whith Family and friends.
The food was very good, we would like to have a little more variety in the buffet, in general everything was very good !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alicia P wrote a tip May 2024
1 contribution
1.0 of 5 bubbles
"Don't leave anything on the floor of the bathroom if you're going to shower - it floods the entire floor "
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RUBEN R wrote a tip Mar 2024
1 contribution
2.0 of 5 bubbles
"Shop around, it’s just not worth the price. It is no frills with a price tag price that should have been a notch or two above no frills."
Read full review
Cara E wrote a tip Mar 2024
1 contribution
3.0 of 5 bubbles
"The pool area only has sun before 12pm every day!"
Read full review
Trish M wrote a tip Feb 2024
6 contributions
3.0 of 5 bubbles
"Lacking customer service and communication!"
Read full review
Chan H wrote a tip Feb 2024
Thetford, Vermont41 contributions3 helpful votes
3.0 of 5 bubbles
"Unfortunately, the Hilton name doesn’t mean what it used to."
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Not the right property for you?
There are more places to choose from in the Alajuela area.
PRICE RANGE
C$177 - C$220 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of AlajuelaAlajuela
NUMBER OF ROOMS
149
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hilton Garden Inn San Jose Airport City Mall - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hilton Garden Inn San Jose Airport City Mall
Which popular attractions are close to Hilton Garden Inn San Jose Airport City Mall?
Nearby attractions include City Mall (0.1 km), Sr. y Sra Ese Souvenir Store (0.07 km), and monument of Tomas Guardia (0.4 km).
What are some of the property amenities at Hilton Garden Inn San Jose Airport City Mall?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn San Jose Airport City Mall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Garden Inn San Jose Airport City Mall?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Garden Inn San Jose Airport City Mall?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn San Jose Airport City Mall?
Conveniently located restaurants include Spaghetti Factory, City Mall, Alajuela, Rosti - City Mall, and El Novillo Alegre - Alajuela.
Are there opportunities to exercise at Hilton Garden Inn San Jose Airport City Mall?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Garden Inn San Jose Airport City Mall have an airport shuttle?
Yes, Hilton Garden Inn San Jose Airport City Mall offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn San Jose Airport City Mall have airport transportation?
Yes, Hilton Garden Inn San Jose Airport City Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn San Jose Airport City Mall?
Yes, dry cleaning and laundry service are offered to guests.
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