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There is a serious problem with communication with this company. We found them on Groupon and spoke to Mario before booking. Everything seemed fine until we paid. We received an itinerary with the wrong dates. It took multiple calls and emails to get the dates...More
The rooms are clean. Very friendly service. Staff is always willing to answer any questions and have a great attitude. Katarina is the manager on staff and is one of the most acomidating managers we've met in a long time. Highly recommend.
Even though is not one of the other fancy (expensive) hotels of the area, this one gave me a great experience, which gladly I would go back again without hesitation.
Personnel is highly friendly and the room since first impression looks very nice with microwave,...More
We stayed at Hotel Lavas del Arenal as part of a Groupon deal. As the title says, I have mixed feelings about our expirience, so I will just list some pro's and con's we came across.
Most of the staff were very kind and...More
I stumbled upon Hotel Lavas del Arenal due to a Groupon I had purchased. I was a bit nervous at first purchasing a Groupon vacation but I was completely blown away by how great this vacation was.
Hotel Lavas Del Arenal was perfect for what...More
We saw a couple big hairy spiders on a nature hike to Rio Celeste. I was surprised that we saw no bugs other than the occasional mosquito at the hotel. Going during the dry season helps, I suppose. Oh, and there are lots... More
We saw a couple big hairy spiders on a nature hike to Rio Celeste. I was surprised that we saw no bugs other than the occasional mosquito at the hotel. Going during the dry season helps, I suppose. Oh, and there are lots of ants. But we only saw the two spiders the whole week--not that we went looking for them!