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Arenal Paraiso Hotel Resort & Spa

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Arenal Paraiso Hotel Resort & Spa
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1,151 Reviews from our TripAdvisor Community

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There are newer reviews for Arenal Paraiso Hotel Resort & Spa
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Showing 733: English reviews
Springfield, Missouri
Reviewed 3 weeks ago

Our group thoroughly enjoyed Arenal Paraiso. 4 of us were upgraded for free to a villa due to a lack of Superior Rooms available, which was fine by us! The views of Arenal Volcano are spectacular, and the hot springs were greatly appreciated by all after long days of adventuring. The only disappointment was the on-site dining, which felt very...

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Helpful?
Thank reddingc9
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest We are happy to see that you had a great stay and that your group could enjoy of all our services and facilities. Making the stays of our clients something special is our goal and we can see we succeded with you. Best regards

Cincinnati
Reviewed 3 weeks ago

This hotel has cute little bungalows with their own parking spaces; so great if you are driving your own vehicle. And no sharing of walls with other people which was nice and did provide for a quiet environment. After traveling all day and stopping at different sites, we were ready to relax. Some of the bungalows are a distance from...

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Helpful?
1Thank Rosebudli
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Rose Thank you for reviewing us and sharing details of your stay here on TripAdvisor. We are glad you had a good stay and that the room assigned was of liking as well. Our hotel is located in a beautiful place and from all our rooms you will be able to enjoy of the best views of the Arenal...

california
Reviewed 3 weeks ago

I was here for 2 nights with a tour. Our cabins were a long walk to reception and it was pitch black at night. The bedding is outdated and poor of polyester quality. Bathroom is outdated and looks dirty. TV is so small mounted up high you cannot see it!! Lighting is terrible as well. Reception staff was very friendly.

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Helpful?
Thank skittles711
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for reviewing us and sharing details of your stay. We are sorry there were some problems with the room assigned, we have taken note of your observations and will be checking and correcting inmediately. All your suggestions and observations are more than welcome, we use them to improve and offer a better service to future guests....

Reviewed 3 weeks ago

What a beautiful hotel! The grounds are clean and carefully maintained. The staff is friendly, accommodating, and helpful. When I requested a lamp on the nightstand next to my bed, one was provided immediately. The pools are beautiful and the hot springs are amazing. The individual cabins are clean and spacious with closet space for clothes, and a wide bathroom...

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Helpful?
Thank Courtney H
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Courtney Thank you for such a lovely review of our hotel and services, we are happy to see that you had a great stay and that everything went well during your visit. The satisfaction of our clients is very important to us and we always try to make your stays something special. Our grounds are beautiful and will make...

Reviewed 4 weeks ago via mobile

We stayed here for two nights with a tour group. Meal the first night was terrible. My medium rare ribeye was like leather on each side and raw and cold in the middle. The waiter was very rude also. If I knew of another place I would have walked out. I asked for an ice cold glass of milk and...

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Helpful?
1Thank woody3362
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Woody We are sorry there were problems during your stay, we have taken note of your observations and our general manager is already aware of it and working to correct it. The satisfaction of our clients is very important to us and making your stays great is a our main goal. We thank you for your observations and would...

Reviewed 4 weeks ago via mobile

We stayed here for 1 night in November 2016 with our children ages 3&5. We had our own small cottage which was clean and comfortable. It had a little terrace with rocking chairs. The weather was foggy so we did not see Volcán Arenal so cannot comment on the view. Parking space was right infront of the cottage. The hot...

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Helpful?
Thank Maarittiii
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest Thank you for reviewing us and giving us the oportunity to serve you during your last visit. We are glad you had a good stay and that our staff helped make this happen. We are sorry the weather didn't comply and couldn't enjoy of the beautiful view of the Arenal Volcano, from all our rooms you can see...

Winnipeg, Manitoba, Canada
Reviewed 4 weeks ago

All unit at this resort are cabins. The cabins comes with 2 queen beds that have very firm mattresses with no box spring. Overall the beds were moderate in comfort. The rooms themselves were kept very clean and in meticulous condition. Bathrooms were very spacious, clean and modern. They have one resteraunt on site. The free breakfasts were really good...

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Helpful?
Thank Darren L
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear Darren Thank you for selecting us during your visit to La Fortuna. We are happy to see that you had a great stay and that our services and facilities were of your liking. At our hotel you can enjoy of beautiful grounds and facilities that will be the highlight of your visit. Our staff also is always willing to...

London
Reviewed 4 weeks ago via mobile

Stayed here for 1 night, thankfully, as it's run more like a prison camp with a buffet to match. So many rules and stupid wristbands for no reason. The staff welcome you with a list of things you can't do and then explain a lengthy towel procedure for 15 minutes involving credit cards?? I switched off to be honest. The...

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Helpful?
Thank C&A_London
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear guest We are sorry to see that there were some problems during your stay, we do read all our guests comments and add all suggestions to our general meetings to correct all the things our clients think need work on. We care about the quality of your stays and work very hard to be better every day. We would...

Reviewed 4 weeks ago via mobile

Grounds are beautiful, cabins are big (we stayed in a bigger one, there were smaller once on the other side), looks like they all have 2 double beds (hard), view of the volcano, good breakfast, nice staff. The only disappointing part (thus 3 stars) are the hot springs. They are truly sub par. Only 2 were somewhat warm, water is...

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Helpful?
Thank Olga S
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear client Thank you for your review and observations. We have taken note of your comments and will be checking immediately. We work hard to make the stays of our clients a good experience and pay extra attention to all suggestions. We are located not far from town and offer one of the best options while staying at La Fortuna....

London
Reviewed 4 weeks ago

Our room, number 123, is awful, it looked like it hadn't been refurbished for about 10 years: The paint on the walls is all chipped and scraped. The dark varnish on the furniture is also chipped and scraped in many places exposing the white wood underneath. The bottoms of the drawers are shorter than the drawers themselves leaving gaps that...

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Helpful?
1Thank John H
Humberto A, eCommerce Manager at Arenal Paraiso Hotel Resort & Spa, responded to this review

Dear John We are sorry you did not have a great stay, the satisfaction of our clients is very important to us, we work based on your observations to offer a better service and correct whatever our clients´think needs work on. We have different types of rooms, with different layouts, all our rooms have closets for our clients to store...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 

Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, La Fortuna de San Carlos, Arenal Volcano National Park 84-4417, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: $129 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Arenal Paraiso Hotel La Fortuna De San Carlos
Arenal Paraiso Hotel Resort And Spa
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/La Fortuna De San Carlos
Hotel Style:
#15 Spa Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Arenal Paraiso Hotel Resort & Spa staff and other travellers.
17 questions
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Atlanta, Georgia
3 months ago
Leland, North Carolina
over a year ago

See all questions (17)

Questions? Get answers from Arenal Paraiso Hotel Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have walking issues, ask to be near the dining facility or you might have a long walk.”
 of 5 bubbles janiesw, 20 Mar 2017 | Read review
“Some rooms can be quite a distance from the main facilities .”
 of 5 bubbles johnbO8010TX, 12 Mar 2017 | Read review
“the hotel is on a slope overlooking the volcano. all rooms allow parking right next to them”
  • inside of each cabin
  • front view of volcano from every room
  • individual cabin style of rooms
 of 5 bubbles lacc, 6 Mar 2017 | Read review
“stay as close to the reception as possible so you can find your room at night!”
 of 5 bubbles skittles711, 28 Feb 2017 | Read review
“Choose a room in a different hotel.”
 of 5 bubbles LondonJohnH, 23 Feb 2017 | Read review
5 of 5