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Volcano Lodge & Springs

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Volcano Lodge & Springs
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2,685 Reviews from our TripAdvisor Community

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Showing 1,973: English reviews
Weedsport, New York
Reviewed 11 November 2014

Great resort with wonderful views of Arenal Volcano! Room was clean and nice sized. Bathroom was also very clean, had a hairdryer and stocked with toiletries. Each room (as far as I could tell) has a door to a nice covered porch with chairs and a table and privacy walls separating you from the room next door. The landscaping is...

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Helpful?
Thank Susan O
volcanolodge, Guest Relations Manager at Volcano Lodge & Springs, responded to this review

Greeting From Volcano Lodge & Springs We are very grateful to your review. We hope you will choose Volcano Lodge & Springs the next time you are in La Fortuna. Best Regards

Washington DC, District of Columbia
Reviewed 7 November 2014 via mobile

The staff is friendly and the lodge has beautiful grounds, but the rooms were full of bugs and not so clean. I like the private porch the rooms have and the wooden chairs. They also have a great breakfast buffet!

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Helpful?
Thank firenice26
volcanolodge, Guest Relations Manager at Volcano Lodge & Springs, responded to this review

Greeting From Volcano Lodge & Springs Thank you for choosing Volcano Lodge & Springs for your recent stay in La Fortuna de San Carlos. We are very grateful to your review.Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. We have begun a process of renovation of all rooms, so...

Holland, Michigan
Reviewed 4 November 2014

Our first trip to Costa Rica and we had a blast. Stayed at the resort using a living social coupon. Was a bit nervous as to what we would find but the hotel was wonderful. The grounds are gorgeous and we stayed in room 215 and had the greatest view of the volcano. Coffee on the back porch rocking in...

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Thank jukie08
volcanolodge, Guest Relations Manager at Volcano Lodge & Springs, responded to this review

Greetings from Volcano Lodge & Spring We are delighted to know that in his first trip to Costa Rica was your choice of lodging in Arenal. In addition to his experience in our facilities are excellent memories in his memoirs. We appreciate sharing your opinion with us. For us it is a pleasure to serve as you, thanks for visiting...

Alameda, California
Reviewed 21 October 2014

A visit to the Volcano Lodge & Springs is a must if you're in the Arenal area. The grounds and gardens are well-kept and lush, a relaxing wonder. The volcano looms over the property, clouds wrapping the base, making for ever-changing views from the rooms and restaurants. (I've submitted a separate review for the Sura restaurant, in the center of...

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Thank Mickey_Sattler
volcanolodge, General Manager at Volcano Lodge & Springs, responded to this review

Thanks for your comment, We are very sorry with all this situation. We are taking actions in order to avoid more issues like this. Thanks for your feedback, which is the best way to improve our customer service. Kind regards

New York City, New York
Reviewed 20 October 2014

This place is nothing sort of the lodges you have seen. In fact, calling it a lodge is unjust. Volcano Lodge and Springs is a very cute, comfortable and beautiful place to stay. This was my first time in Costa Rica and since as a couple, we usually are outdoors , we wanted to have an affordable place to stay....

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Thank K P
Edmonton
Reviewed 20 October 2014

We loved the grounds, the flowers and birdsong were heavenly. The view of the volcano is stunning and inspiring. Perhaps our favorite is the 24 hour hot spings waterfall pool, which have little round pools to sit your drinks while soaking. The staff are helpful and attentive. Keep in mind, the walls are thin, so anything you do will be...

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4Thank whereshegoes
volcanolodge, General Manager at Volcano Lodge & Springs, responded to this review

Greetings from Volcano Lodge & Springs We are very sorry with this situation. We send you an email, in order to attend this situation, Thank you for your comments!

Toronto, Canada
Reviewed 16 October 2014

I got food poisoning while staying here (not at their restaurant one in La Fortuna) and the staff couldn't be nicer or have gone out of their way more. We had one of the rooms that backed right on to the volcano so sitting outside the room was great. Excellent bird life on display all hours of the day. For...

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Thank Margesmister
volcanolodge, Guest Relations Manager at Volcano Lodge & Springs, responded to this review

We are grateful for your comment, Customer service is our greatest asset, so we're happy to have helped you with this unfortunate situation. We hope that despite this, you have lived with us a wonderful experience at the Arenal Volcano. Thank you for choosing Volcano Lodge & Springs as part of your trip to our beautiful Costa Rica.

Keenesburg, Colorado
Reviewed 13 October 2014

This was a great hotel, clean room great food and service, we were able to see the volcano every day even though it was during the rainy season (mid September) The staff was over and above kind, even made soup for us that wasn't on the menu. The pool was great,even on a rainy night, the warm pool felt great.Would...

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1Thank ddbslc
Mountain Top, Pennsylvania
Reviewed 13 October 2014

This was my first trip to CR after hearing and reading so many great reviews. Being a rookie, I allowed my CR travel agency suggest options, Volvano Lodge being one. I wanted to see a variety of areas and topographical features. Now - I wish I had spent the majority of my time at the Volcona Lodge and in the...

Review collected in partnership with this hotel
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1Thank Ken O
Durham, North Carolina
Reviewed 13 October 2014

Out of the four resorts my husband and I stayed at in Costa Rica, this front desk was the least helpful for information and politeness was lacking people that we dealt with our entire 12 day stay in CR. We went not knowing that they needed a credit card or cash to hold for a $200 deposit. We had booked...

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Thank KelliCompton
volcanolodge, Guest Relations Manager at Volcano Lodge & Springs, responded to this review

Thank you very much for your comments. We feel very sorry for the experience you had at our property. Service is our core value, so we will take into account, this comment in order to make adjustments in areas that are failing. We hope your experience with us, has not tarnished, your trip to Costa Rica Thank you for visiting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 

Additional Information about Volcano Lodge & Springs

Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Price Range: $144 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/La Fortuna De San Carlos
Hotel Style:
#6 Green Hotel in La Fortuna de San Carlos
#6 Luxury Hotel in La Fortuna de San Carlos
#9 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Volcano Lodge & Springs staff and other travellers.
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Questions? Get answers from Volcano Lodge & Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Excellent location along walking path...building 200”
 of 5 bubbles UpNorth_21705, 22 Mar 2017 | Read review
“Request an end unit room away from the road.”
  • Seriously amazing towel animals. Even a grumpy person would smile.
  • back porch.
 of 5 bubbles Colliemp, 13 Mar 2017 | Read review
“Ask for a room with a volcano view”
 of 5 bubbles startrekfan269, 10 Mar 2017 | Read review
“junior suite at minimum for the views and private thermal pool”
 of 5 bubbles alec626, 9 Mar 2017 | Read review
“Needs stronger wifi”
 of 5 bubbles 609michaelm, 8 Mar 2017 | Read review
5 of 5