The restaurant staff is very cordial and they aim to please but I found the management staff rude and lazy. From the moment of arrival we had issues with our room availabilty on a reservation that was made weeks in advance and after a little back and forward we were informed that a king size bedroom was now available due to a family emergency of a former guest. The rest of the Check In didn't get any better and continued with what it felt like some fear mongering about tour services outside the hotel and suggesting to only use theirs, and to bring back the towels when really wet and dirty and that only one swimming pool was available to us. Next day I asked for a tour and I was told that this particular tour wasn't possible until four days later and I ended up booking it on my own outside the hotel without any issues. There are various tours and activities nearby that they don't offer and a simple Goggle search will solve it. So I decided to avoid the front desk and during my last night I went to get my room key and I was told..."no, you're going to sleep in your car. Hihihi, I'm just joking". I frankly hope that the management staff get to read this and understand that they play a major role on their guests overall experience during a vacation stay and that professiolanism and courtesy goes a long way. …
Staff was great. They were very friendly and accommodating to any of our requests. All of the people in Costa Rica have been wonderful. As for the hotel itself I would not stay here again for the following reasons. We moved rooms a total of 3 times. The first room 336 (all going to be mentioned are junior suites) was super outdated and at the end of the hotel grounds. It looked nothing like the pictures with a super tiny balcony and no furniture. They were kind enough to switch us to room 366 which was way different, bigger balcony, full kitchenette, over all no major complaints. The next day the AC went out and we were told we had to switch rooms because it defaulted completely. We got switched to room 372 and it was actually scary. There were droppings of some sort on the small counter offered, the bed, the balcony. Cooking utensils were scattered everywhere, no furniture besides bar stools and so many bugs. To top it off the TV didn’t work so they kindly moved us yet again to 337. Still some bugs and areas that looked like they needed deep cleaning, but still better than the last room and it was our last night so we were over it. To conclude, I would not stay here again. Too expensive for an obvious inconsistency in room quality throughout the hotel. We even got to see one of the villas to see if an upgrade would help and even those were not worth the price and also very old looking. Food on the menu was super expensive, didn’t try it but we passed by the restaurant and it looked just ok. There’s definitely an older crowd at the hotel. There are plenty of other options in the area that are worth the price tag.…
Stayed here for three nights early this month. Very easy to find, very clean, rooms just a little dated. Breakfast daily was very good and the entire staff was fantastic. The grounds are meticiously maintained and the pool was spotless. Met the owner and his wife (the executive chef) who were as friendly a couple as we've ever met anyplace in CR. Claudio(sp?) and Sylvia are great. The only thing we could have wished for would have been the restuarant to have been open every night. As it was, they were only open the last night we stayed and the food was fantastic. The Italian sausage in the sausagechicken/pasta dish was the real deal. The location is so close to the beach, that not only do you not need to drive/park, but you can walk barefoot very easily both ways. We will definately be visting again.…
We had a wonderful and comfortable stay in one of the 2nd floor villas. They are big, spacious and clean. The wifi worked really well. The beach is just a short and scenic walk away and the pool area is a great, sunny place to hang out when you feel lazy to walk down to the beach. The sunsets were beautiful. The only complaint was that there was a fish smell coming out of the kitchen sink the entire time, even though we did not cook any fish or seafood. We told the management about it but there wasn’t anything they could do.
Great bar, restaurant and music. Clean rooms but faulty Wi-Fi. Friendly people but small outdated rooms. About a 1/2 mile hilly walk down to beach. Breakfast was decent and dinner and bar was good. Many other options that are closer to beach.
We had a terrible experience at the Bahia del Sol in Playa Potreo- we arrived only to find that almost the whole hotel was reserved for a wedding and were greeted by over 70 people in the pool and lawn area all drinking and dancing to a DJ with terrible booming music. We were not informed and we didn't want to stay there in the middle of someone else party. We went to the carpark to book a place to stay and found Villa del Sueno at the last minute. We drive the monkey trail and arrived at dusk, we missed out beach sunset.... The receptionist was calm, professional and friendly and spoke clearly to my elderly friend. We were able to sit down and have a glass of water on arrival. The room were were given was fantastic, super clean and close to the pool. Two bedrooms and a kitchen. All staff members were professional and friendly from the two guards we met to the workers in the restaurant. The live music was lovely, not overwhelming and added a great ambience. The food was delicious- we were ver hungry after our ordeal. The waiting staff in the restaurant were very attentive, addressed us by our names and it's the first time in Costa Rica I usted a butter knife! our water glasses were topped up often and we had a really nice evening. We can't wait to return and we are so glad that our trip worked out in the end after an ordinary start. Thank you to the receptionist Daniela, she was excellent.And the waiter Jairo. Gracias gracias gracias!…
This is a very nice, laid back hotel. Nice, clean rooms. Beautiful grounds! It has a nice restaurant on site. Good breakfast-included. The restaurant has live music some evenings during the week. Be prepared to pay American prices for the food and drinks. The pool is nice and relaxing. The beach is about a 5 minute walk from the hotel. There are a few other restaurants along the beach, less expensive. The beach is typical, grey sand Costa Rican beach. It is clean, though, with nice views. Many locals are on the beach on weekends. I didn’t see a place where you can rent umbrellas and chairs, so you have to bring your own.
2 star hotel charged for 4 stars price. The room size was very small and bed size offered was single queen for two people and No headboard on the bed wall. Big Fire Red Ants” were everywhere in the bathroom, bedroom and on the bed mattress wall. These ants which bit people and can cause reactions. I have complainted to the front desk staff but the lady on the front desk - “Dianne” gave lame excuse, she said this is Costa Rica and bugs are very common everywhere!! We stayed at other hotels and Airbnb with no issues of bugs inside the property. (please see the picture). Not happy with our two nights stay. Dinner menu was limited options and dinner wasn’t really tasty. Alot of greens and surrounding of the property kept clean. The restaurant staffs are courteous and served us with a smile. The breakfast served was very good with options to choose.…
Dated rooms in need of a refresh. Wi-Fi didn’t work well the entire trip - social media barely even loaded. Couldn’t do a video call on it. Beds hard and old. Sheets were scratchy. Was in a junior suite. Breakfast was soso and service wasn’t great - had to ask for things 2-4x. Pool and grounds were very nice. The staff leaves at 10pm and they lock up so you have to find a security guard to be let back in. Overall just meh would not return. AC worked fine.
Very nice big and clean room, nice staff, beautiful garden and the pool only shame that the restaurant and bar was closed although it was advertised. Had to go to eat to a different hotel which was sometimes a bit annoying.
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