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Our room smelled like mold and mildew. We booked here for the end of our trip and when we wanted to make changes to our reservation the staff gave us a hard time. They do not have shuttle service to the airport which is extremely...More
Thank Monica L
Response from MarriottT1, General Manager at Costa Rica Marriott Hotel San JoseResponded yesterday
Dear Monica L,
We recognize your time is valuable and appreciate the feedback you have provided.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Costa Rica Marriott Hotel San Jose,...More
I decided to give Marriott another chance after a horrible experience at the Marriott in Medellin. There are very few nice hotels in the area and I was working nearby.
The first room I was given the blackout curtains did not close... Not that they...More
Thank Olivia S
Response from MarriottT1, Manager at Costa Rica Marriott Hotel San JoseResponded 5 days ago
Dear Olivia S,
Thank you for taking the time to share your valuable feedback. My name is Moisés Hernández and I am the Director of Operations at the Costa Rica Marriott Hotel San Jose. It has come to my attention that the service you received...More
We have always loved this hotel, and it pained me four years ago to write a review of disappointment, so it makes me so happy to provide an update. The service was impeccable, the decor authentic and such a relaxing base for our ten day...More
Response from MarriottT1, General Manager at Costa Rica Marriott Hotel San JoseResponded 1 week ago
Hello dear bdecastro,
Hope you are good.
We are happy to know that you had a great experience this time, thank you very much for let us know your comments this time again, for us is pleasure to read this and to served you during...More
I made reservations months in advance and when I arrived was told they had to move us.. Apparently, they overbooked. They put us in a crappy hotel that wasn't near the airport or any decent restaurants but didn't tell me when they bustled us into...More
2 Thank AndreaBHI
Response from MarriottT1, Manager at Costa Rica Marriott Hotel San JoseResponded 1 week ago
Thank you for taking the time to share your valuable feedback. My name is Moisés Hernández and I am the Director of Operations at the Costa Rica Marriott Hotel San Jose. It has come to my attention that the experience you had did...More
The is a beautiful property. Close to the airport, secluded and quiet, lots of butterflies and birds, colonial style architecture, etc. our group arrived late and our check-in was fast and efficient. My room was on the 3rd floor and had been renovated. A note...More
Response from MarriottT1, General Manager at Costa Rica Marriott Hotel San JoseResponded 2 weeks ago
Hello dear SteeleB09,
Hope you are good.
Thank you very much for let us know your comments, we are happy to know that you had a great experience with us. Hope see you soon here!
Discover striking architecture and impeccable accommodations at Costa Rica Marriott Hotel San Jose. Our extraordinary San Jose hotel in Heredia, Costa Rica offers a magical backdrop for a leisurely or ...Moreadventurous stay. One of the best hotels in Central America, as rated by Condé Nast, our hacienda resort sits nestled within a 30-acre coffee plantation and offers views of the mountains or the San Jose skyline. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.