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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
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Real InterContinental Costa Rica at Multiplaza Mall
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1,210 Reviews from our TripAdvisor Community

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Showing 827: English reviews
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Los Angeles, California
Reviewed yesterday NEW

A good location, although a little bit away from the downtown center. Luxurious facilities, with well appointed rooms, comfortable beds and all amenities you would expect. Nice pools and Jacuzzi with numerous restaurant-type spaces. Conference rooms. Easy internet access. Very supportive staff, with prompt attention to any request. Only queen beds (rather than king), but that was OK.

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Helpful?
Thank Lestertheinvestor
Smithfield, Virginia
Reviewed yesterday NEW

The first thing my wife and I noticed was the large lobby with bar and restaurant. It was quite attractive. The beds were comfortable, but our room had a table lamp missing a foot and therefore wobbled (anyone dusting couldn't have missed it). The bathroom had mildew on the tile grout and ceiling and the fan was clogged with dust....

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Helpful?
Thank pez-oz33
Reading
Reviewed 2 days ago NEW

As expected from the intercontinental chain, Hotel is large, with grand lobby area, bar and restaurant. Foyer extends upwards with large lobby areas on each floor. However the open plan design does mean noise carries from the bar upwards to bedrooms closest to the lifts. Staff are noisy during the night undertaking maintenence, again maybe due to the open foyer....

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Helpful?
Thank Travelboy76
Parsippany, NJ
Reviewed 4 days ago NEWvia mobile

Nice room with 2 beds, large bathroom, big buffet for breakfast. Large dining room with huge glass windows. Big pool with several levels - but not enough chairs. There are many staff members walking around helping with food or drink orders. Spacious lobby. Located across from a mall.

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Helpful?
Thank LLiv-NewJersey
Portland, OR
Reviewed 5 days ago NEW

We stayed here for 2 nights. I was not impressed with the front desk. They were friendly, but, indifferent. It was nice to have multiple pools, jacuzzi, gym, spa and a few restaurants to choose from and I enjoyed just decompressing for 2 days by the pool before our 2-week adventure kicked off. Would I go back, no. I prefer...

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Helpful?
Thank 1devon
Seattle, Washington
Reviewed 1 week ago NEW

The rooms are clean, quiet, gorgeous, and comfortable. The grounds are beautifully kept and attractive. Bathrooms are spacious. Came here with a Caravan tour. I wish we could have stayed more than one night.

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Helpful?
Thank Ken_Chris_Seattle
Atlanta, Georgia
Reviewed 2 weeks ago via mobile

I love this facility. It has a gorgeous lobby, very nice rooms, and a drop dead "to die for" court yard landscaped with beautiful pools. It also has a well above average health club/gym/spa. The front desk staff has always been extremely cordial and friendly. There are also numerous restaurants on the property to choose from all of which are...

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Helpful?
Thank Randy and Rusti S
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Randy and Rusti S, Thank you very much for choosing our hotel in your last visit to San Jose. We are more than glad to hear our facilities were of your satisfaction and helped you get the best experience in our hotel. As you mention we do have a wide green area where you can enjoy our 3 pools...

San Jose, Costa Rica
Reviewed 2 weeks ago

Great Hotel Escazu, near downtown San Jose with excellent Club Tower Rooms, Spa, Food, Gym and all Services. Great for Business Meetings, Conferences and vacations. Some of the best food in Costa Rica located right in Hotel. Good place to bring your family.

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Helpful?
1Thank cduke7000
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear cduke7000, Thank you very much for rating us so high in your review. We are very happy to hear our facilities and our hotel met all your expectations and were of your satisfaction. Thank you for choosing us and thank you for taking the time to share your experience. We really hope you come visit us soon. Best regards,...

San Jose, Costa Rica
Reviewed 3 weeks ago

Rooms are ok in the Club Tower. Gym was pretty well equipped and overall services were fine. The check-in was slow and room was not ready when we arrived. Overall the experience was average for the price we paid.

Review collected in partnership with this hotel
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Helpful?
Thank dancX4356DR
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear dancX4356DR, Thank you very much for choosing our hotel for your stay in San Jose, we are very sorry to hear you found come inconveniences during your check in, since your room was not ready, we will be making sure this type of inconveniences do not happen again. We hope you visit us soon. Best regards, Ricardo Menendez General...

New Orleans, Louisiana
Reviewed 3 weeks ago

Very happy to be here after 6 days in Costa Rica's remote Bush/Forest. Front desk staff are courteous, professional, and friendly. You are greeted with a smile, and check in speedy and efficient. It is in a great location across from a huge mall with food court. The servers and staff at The Market restaurant were very friendly and accommodating....

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Helpful?
Thank Hugette C
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Higette C, Thank you very much for taking the time to share your experience with us. We really hope you enjoyed your Costa Rica try. Regarding your review we already took action on all the points you highlited about the room and will take action so it does not happen again. Thank you again for choosing us. Best regards,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $238 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Zimmerman, Minnesota
Hartland, Wisconsin

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All upper level rooms are quiet”
  • Desk and bureau with TV
  • Bathroom
  • Coffee service
  • Toiletries from the bathroom
  • Two queen beds
Lestertheinvestor, 24 Apr 2017 | Read review
“Club Tower Rooms excellent”
cduke7000, 11 Apr 2017 | Read review
“Do NOT book through GetARoom”
RayM671, 29 Mar 2017 | Read review
“Try to negotiate an upgrade”
rays251, 24 Mar 2017 | Read review
“We were near the elevator and it was still quiet.”
Twiggy1954, 13 Mar 2017 | Read review
5 of 5