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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 16 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
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Real InterContinental Costa Rica at Multiplaza Mall
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1,080 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 734: English reviews
Reviewed 4 weeks ago

When I first had to come to Costa Rica I was told that this is where we would be staying. When I arrived, I was quickly impressed by the size and beauty of the hotel. Staff was friendly and helpful. On this trip I only really had one night to enjoy the hotel, but the food was amazing! There was...

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Helpful?
Thank christopher p
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear christopher p I am glad you had a great stay at our hotel, it is our mission to meet our guests' expectations and it looks like we did in your case. I agree with you, this is a very large and spacious hotel, and the food from our four different restaurants is amazing like you said. I hope you...

Duque de Caxias, RJ
Reviewed 4 weeks ago

This Hotel is excellent, the accommodations are great, the internet works very well. Totally recommend, the location is very good and the hotel have a lot of amenities. To work or vacation definitely is a good choice.

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Helpful?
Thank MysteryRJ
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear MysteryRJ It pleases me to read how satisfied you seem to have been during your stay at the hotel. It is our mission to meet our guests' expectations, and I am glad we accomplished that with you. You are right, our internet is quite fast, we just upgraded to highest speed possible. We hope you come back soon! Best...

Costa Rica
Reviewed 4 weeks ago

The hotel staff is friendly, service amazing and the rooms are spacious, clean and the mall is just across the street in case you forgot something. The spa is awesome! Highly recommended. Even though the hotel is near a busy street rooms isolate noise and you don't hear a thing.

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Helpful?
Thank AdriIngianna
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Adrilngianna Thanks for your extremely positive review regarding our hotel, I am pleased that you made use of our Spa as well, and that you enjoyed it. You are right, all of our rooms have noise cancelling windows, that are black out as well. So the noise from outside will never bother anyone's relaxation. I hope you come back...

San Jose, Costa Rica
Reviewed 1 November 2016

Comfortable rooms, great food, excellent service, nice pool and gym. Only downside is the slooooow wifi. The hotel personnel did a great job understanding our needs and even anticipating them. We really enjoyed our get away weekend!

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Helpful?
Thank RoyEC
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear RoyEC Thanks for the great review concerning our hotel, it seems like you enjoyed everything related to your stay, that makes us feel great! It is our goal to anticipate your needs and to meet them, we hope you come back soon! Kind regards, Ricardo Menendez

Chicago, Illinois
Reviewed 1 November 2016

Recently visited Costa Rica for dental work (Colina Clinic excellent) and stayed at InterContinental. The hotel facilities, spa, room etc just fab. What makes this place great is the staff. They can't do enough for you to a person. I was a little high maintenance for a few days LOL from the restaurant to the front desk everyone wanted to...

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Helpful?
Thank coolforest
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Coolforest Thanks for the positive observations regarding our hotel, we are glad that you had a great stay and that your medical visit went also well. It is our mission to make our guests feel the most comfortable possible during their stay, I am happy we were able to do that with you, especially considering you had just had...

East Grinstead, United Kingdom
Reviewed 31 October 2016 via mobile

We spent 3 nights here waiting for our 'real Costa Rica' trip to start. Whilst it was a great R&R wind down start to the holiday it is not the best location or service. Rooms are perfectly fine - agree with comments about overlooking the attractive pool and don't be too close to the elevators. Lots of hanging and drawer...

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Helpful?
Thank Guillods
Ricardo M, Front Desk Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Guillods I am sorry about the situation regarding your check in and with your keys programming. It is our mission to meet our guests' expectations. We will analyse our internal processes in order to find out what occurred and to make sure it does not happen again. If you could please provide me with more feedback, that would be...

Reviewed 28 October 2016 via mobile

I really discourage anyone to visit this restaurant. Italian food is 3/10 and prices are RIDICULOUS... not worth it at all. I had an Alfredo fettucini and I was supposed to come with prosciutto. It came with simple jam. Very dissapointed. This is my first and last visit. Waiter hesitated to help my group to split the check, and we...

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Helpful?
Thank Irene C
Ricardo M, Food and Beverage Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Irene C I am sorry that your experience at Pimento was not what you had expected. It is our mission that all of our clients leave the restaurant completely satisfied. We will analyse our internal processes in order to find out what happened and to make sure it does not happen again. If you could please provide us with...

San Jose, Costa Rica
Reviewed 25 October 2016

room was not ready when we arrived, front desk service very good, restaurant's service excellent Factory, we could not get let check out for both rooms, lounge service and amenities were good as expected

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Helpful?
Thank 603josealbertoc
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear 603josealbertoc Thanks for visiting us, I am glad we were able to meet your expectations, nothing pleases us more than having guests leave satisfied with their stay at our hotel. Next time you visit, I recommend you try Nau Lounge, it is the best sushi in San Jose. I hope you come back soon! Best regards, Ricardo Menendez

Sao Paulo, SP
Reviewed 21 October 2016 via mobile

It is the perfect match of a business and leisure hotel. Lots of excellent restaurants, big pool, spa, jacuzzi, one of the best gyms I've seen... But also silent clean comfortable rooms. Every time I'm in Costa Rica this is my safe harbour

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Helpful?
Thank WPHF
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear WPHF Thanks for choosing us every time you are in town, we really do offer the most complete deal in regards to hotels, thanks for noticing the high value we offer. I would also like to thank you for your highly positive observations regarding our restaurants, rooms and facilities. We hope you visit us again soon! Best regards, Ricardo...

Reseda, United States
Reviewed 19 October 2016 via mobile

I stayed at this hotel at least 5 times now thus I have a good idea of how consistent they are with service, amenities, etc. Checking in is always a breeze, people always friendly and happy to see you. The few times I asked the concierge for information, he has been very direct and accurate and has suggested great places...

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Helpful?
Thank Javier L
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Javier L Thanks for your great review full of detail and praise. We are glad that in all your visits you have found us to be a great choice and it is our pleasure to keep on providing you the great service that you expect from us, if you ever decide to come again. I agree with you about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The InterContinental San Jose at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose’s most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Alfredo Trattoria. The hotel´s full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, vapor baths or an array of other relaxing massage treatments. The hotel´s updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler; with streaming speed internet, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvre. Real InterContinental San Jose at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: $225 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
Reservation Options:
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 5th floor so the room was very quiet and away from traffic.”
 of 5 bubbles elderlygourmet, 26 Nov 2016 | Read review
“All the rooms seem excellent, but go for one overlooking the pool”
 of 5 bubbles graham201622, 10 Nov 2016 | Read review
“Ask for a room in front of the pool, the view is amazing”
 of 5 bubbles MysteryRJ, 5 Nov 2016 | Read review
“Standard room or luxury tower”
 of 5 bubbles coolforest, 1 Nov 2016 | Read review
“If you want an even better experience, go the executive tower, you will get a happy hour to start your evening and it's less crowded.”
 of 5 bubbles Gary_Fonseca, 18 Oct 2016 | Read review
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