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BEST WESTERN Irazu Hotel & Casino

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#17 of 84 Hotels in San Jose
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1 room 2 adults 0 children
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BEST WESTERN Irazu Hotel & Casino
BEST WESTERN Irazu Hotel & Casino
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624 Reviews from our TripAdvisor Community

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Showing 393: English reviews
Guatemala City, Guatemala
Reviewed yesterday NEW

While spending a night in Costa Rica during a long connection, I elected to stay at one of the local hotels. I was recommended this one by a cab driver and sped off to the hotel which was close to the airport. The price was pretty high, but I was satisfied with the hotel. The room was spacious, carpeted, and...

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Helpful?
Thank Jai J
Reviewed 4 days ago NEWvia mobile

We love it, nice and friendly staff, very helpful. Outdoor big swimming pool, nice gardens and terrace in all the rooms with beautiful sunset and sunrise view. Breakfast is in Deny's so is good and is in the hotel. Casino and a couple bars in the property, choice of tours around. Gym simple but gym, most hotels in check don't...

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1Thank IVAN M
Isla Colon, Panama
Reviewed 1 week ago via mobile

Went to San Jose for the weekend with a group of 9 friends. The hotel was fantastic. Quick check-in. Great rooms. The pool and patio are gorgeous and unexpected in the middle of San Jose. We had drinks and apps at the lobby bar and the BEST breakfast in Denny's. I highly recommend.

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Helpful?
1Thank Buena_Vista_Bocas
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Buena_Vista_Bocas, thank you so much for sharing your awesome comments. We are truly elated that your stay with us was such a pleasant experience because nothing makes us happier than seeing our guests totally satisfied. Our excellent staff is truly committed in making our guests feel more than welcome, always complying with their needs and requests as quickly as...

Williston, North Dakota
Reviewed 1 week ago

I booked this hotel on the weekend due to the club....that has since been replaced by a bar. We left the Marriott......awesome hotel near the airport for this hotel that was a bit outdated and not so friendly staff. We arrived and were given tickets for two drinks, this seemed to annoy the bartender who was also the manager. We...

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Helpful?
Thank Bigwillysallon
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Bigwillysallon, thank you for sharing your review regarding your stay in our hotel. It is very important for us to ensure that all our guests are going to have a wonderful hotel experience during their entire stay so we are very sorry to learn about what happened to you with the service you received from one of the restaurants...

Seattle, Washington
Reviewed 1 week ago

Picked this place solely because they had a national car rental office on site and easy access to Route 1 out of town! Wanted to avoid the extra airport rental cost, so came here. It worked as planned! No chairs on our patio. They have airport transpo only at certain hours. We did not use it as there was no...

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Helpful?
Thank dgree206
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear dgree206, thanks for sharing your very nice comments. It is just wonderful knowing that your stay was such a great hotel experience since you found our accommodations so comfortable and our location so convenient (we are 15 minutes from the airport , 10 minutes away from downtown and right infront of Route 1) since we are completely committed to...

Boynton Beach
Reviewed 1 week ago via mobile

If you want a good nights sleep don't stay here. Our first two nights at the hotel were fine. We stayed in a room overlooking the parking lot. But at the end of our trip we returned to the Best Western Irazu and paid extra for a room overlooking the pool. What a mistake!!!!! It was much smaller. And at...

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Helpful?
Thank Testemall
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Testemall, thank you for sharing your comments, we really appreciate our guests' feedback. We are very sorry about the inconvenience you experienced with the music during your second stay, please accpet our most sincere apologies for it. Our guests' comfort, satisfaction and well being are our utmost desire so we feel truly sorry about your disappointment. We are really...

Boston, Massachusetts
Reviewed 1 week ago

Nice pool area, although pool is not heated or lit. Infinity hot tub is a nice touch. The location is not ideal for walking to sites, although seems safe enough. Multiple rooms have balconies, although I felt the security of the balcony door was very lacking. There is shuttle service to and from the airport; it is free inbound, but...

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Helpful?
Thank travelbirdette
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear travelbirdette, thank you so much for sharing your comments. We are very glad that you found our relationship quality/value so good because our guests' total comfort and satisfaction are our utmost desire. We assure you that our hotel is very conveniently located because we are only 15 minutes away from the airport and just 10 minutes away from downtown...

London, Canada
Reviewed 2 weeks ago

It was a pleasant experience staying at the Best Western Irazu Hotel and Casino. Good service. The room was large, clean. The Restaurant provided good meals, at a low price, which was provided free too us, included in our Reservation.. The pool was large and was clean. Appreciated the transportation provided by the courier service at the Costa Rican Airport,...

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2Thank ghollingsworth79
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear ghollingsworth79, thank you so much for posting your marvelous comments about our hotel. We are more than happy that your stay with us was such a pleasant and successful experience since nothing is more important to us than our guests' complete satisfaction. We are also delighted that you found our services so excellent (especially our transportation service) and that...

Gurgaon, India
Reviewed 3 weeks ago via mobile

I stayed in hotel for 2 days it was very convenient from the Airport. Every thing was excellent except they don't provide water in the room. The restaurant which was adjacent to the hotel Denny's was excellent, great food specially i like gazo pinto.

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2Thank Rahul k
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Rahul K, thank you for sharing your excellent comments about your stay in our hotel. We are very happy that you had such a nice hotel experience since there is nothing we want more than to see our guests very happy, comfortable a completely satisfied. It was a pleasure being at your service. Thank you for staying with us....

UK
Reviewed 4 December 2016

I stayed due to a cancelled BA flight, so whether I'd recommend this to others would depend very much on the price and where I was going to next. This is towards San Jose city from the airport, and despite being close by distance it took around 40 minutes to get here because the traffic is terrible (the hotel staff...

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Helpful?
Thank senaUk
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear senaUk, thank you so much for sharing your comments about your stay in our hotel. We are truly committed in making it possible for our guests to have a very pleasant and comfortable hotel experience because nothing is more important for us than their satisfaction. We are very glad that you found our staff so attentive because they really...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Laundry Service
  • Conference Facilities
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $98 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Hotel Style:
#3 Spa Hotel in San Jose
#3 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
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Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be upgraded, they will not do this automatically”
  • View from room
 of 5 bubbles travelbirdette, 4 Jan 2017 | Read review
“The Room we had was comfortable.”
 of 5 bubbles ghollingsworth79, 3 Jan 2017 | Read review
“Call and ask for monthly specials they have now and again.”
 of 5 bubbles Debitthompson, 4 Nov 2016 | Read review
“Get a room in the upper floors. Bugs and other insects have an easy way to the lower floors rooms and San Jose is in mid rainforest area.”
 of 5 bubbles louieg320, 24 Oct 2016 | Read review
“Room with Pool view”
 of 5 bubbles giovanaaviles, 30 Sep 2016 | Read review
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