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BEST WESTERN Irazu Hotel & Casino

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#17 of 84 Hotels in San Jose
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BEST WESTERN Irazu Hotel & Casino
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607 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Phoenix, Arizona
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 September 2016

As soon as we arrived the service was great and attentive. The pool view was very nice and it was easy to find our way around the hotel and restaurant area. The breakfast included was great and saved us money, everyone treated us great! The pool area was very nice. The airport transportation was free and the staff was friendly!

Helpful?
1 Thank giovanaaviles
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear giovanaaviles, thank you so much for posting your fantastic comments. We are very proud to learn that your stay with us was such a pleasant hotel experience because we are deeply committed to our guests' comfort and satisfaction. By offering wonderful services (like our complimentary breakfast and the free wifi among many others), providing very comfortable accommodations and having... More 

A TripAdvisor Member
Reviewed 28 September 2016 via mobile

This hotel looks great on the outside and within the lobby but the rooms are old and dated. Our room smelled kindof musky when we opened the door but once the air conditioner was on, the smell went away. The beds are comfortable and the wifi in the rooms seemed strong. I wish there was a coffee maker in the... More 

Helpful?
2 Thank A TripAdvisor Member
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear A TripAdvisor Member, thank you so much for sharing your comments about your stay in our hotel. It makes us very happy that you had such a comfortable and nice stay because nothing is more important for us than our guests' complete satisfaction and comfort. We are very sorry if you found the room assigned to you outdated, please... More 

Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2016

We stayed our final night here, the check in was smooth and we visited the casino. We soon discovered the perks the hotel offered was not up to par for a Best Western, it was clean and nicely decorated, every room had a pool view and the grounds were well maintained. We booked this hotel as there was a free... More 

Helpful?
1 Thank Karenmagnuso
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Karenmagnuso, thank you for sharing your comments, we really appreciate them. We are very sorry to learn how disappointed you were during your stay with us so please accept our most sincere apologies for not being up to your expectations. We are very sorry about the complimentary shuttle service, unfortunately, it has an schedule which can be seen in... More 

Coronado, Costa Rica
Level Contributor
198 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 14 September 2016 via mobile

We booked a room here because we had an early appointment at Migracion which is only 5 minutes away. We were very surprised & pleased by the interior of the hotel. The rooms were clean & spacious & the staff very friendly. We were given vouchers for a welcome drink & breakfast. You could choose where you wanted to have... More 

Helpful?
1 Thank Saltspringsgirl
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Saltspringsgirl, thank you for sharing such fabulous comments about your stay in our hotel. We are thrilled to learn how much you like our hotel, how much you enjoyed staying with us and that from now on, you are part of our extended global family since you plan to stay with us again and again. Nothing makes us happier... More 

Smithers
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 September 2016

Our tour group stayed at this hotel the first and last nights of our tour. The first night we arrived very late at night after many hours of traveling and it was good to be able to grab a quick bite to eat at the attached Denny's restaurant. Our rooms were clean and comfortable. Ours looked onto the centre court,... More 

Helpful?
1 Thank Wewilling7
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Wewilling7, thank you for sharing your very nice and detailed review about your stay with us. We are ecstatic that you had such a pleasant hotel experience because our goals are always the total comfort and satisfaction of all our guests. By providing super comfortable and very clean accommodations and excellent services (like our complimentary breakfasts option among others)... More 

Fort Lauderdale, Florida
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 September 2016

I traveled to San Jose for a long weekend with two friends. I picked this property because of the great price that was offered as part of a vacation package on JetBlue. The pictures depicted a modest, well-kept resort. Upon arrival, this is exactly what we found: a more-than-modest, well-kept, smaller resort!! We were Very happy with the facility, and... More 

Helpful?
1 Thank Alonso64
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Alonso64, thank you so much for posting your very thorough review about your stay in our hotel. We are delighted that you and your friends had such a good time, finding our accommodations so clean and comfortable, our services so good (especially our complimentary breakfast options among many others) and a very attentive and professional staff who are always... More 

Level Contributor
3 reviews
Reviewed 31 August 2016 via mobile

I'm back for a 2nd time in two weeks for dental work.I'm here at Best Western Izura for 4nights. I must say this place is underrated and should be 4/5🌟Hotel.Upon arrival &check in,they give you a complimentary drink voucher good at there Casino,Denny's,or the restaurant called Sangaria here on property.They also give you vouchers for breakfast for however many nights... More 

Helpful?
Thank Mrs T
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Mrs T, thank you for sharing your amazing review. We are thrilled to learn that you are already part of our extended global family since you have stayed with us before and are definitely going to stay with us again in the future. We are completely committed to our guests' comfort, satisfaction and well being so we do everything... More 

Austin, Texas
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 August 2016

This hotel has internet and restaurants. It's an easy taxi ride from the airport and it was affordable. It's nothing to write home about but it serves it purpose. I landed, took a $23 taxi here, ate, slept and went on my way. I recommend this place.

Helpful?
Thank partymachines
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear partymachines, thanks for posting your very nice comments. We are glad that your stay in our hotel was so satisfying and that you found us to be very convenient since we are located only 15 minutes away from the airport and we offer and provide excellent services that will ensure that our guests have a very comfortable and pleasant... More 

San Jose, Costa Rica
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 July 2016

The rooms are very comfy and loved the the view towards the pool. Even during the hottest day you can just relax at the balcony and enjoy the view. The amenities were perfect and I am very glad that they have extended the list of choices for breakfast. Also there is a breakfast special menu to be ordered only though... More 

Helpful?
Thank Ming Ming C
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear Ming Ming C, thank you for posting your wonderful review about your stay with us. We are delighted to learn that you had such a great experience, finding our hotel very comfortable, with excellent services (like our complimentary breakfast options among others) and with a very convenient location (we are only about 15 minutes away from the airport and... More 

Smithtown, New York
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 July 2016

I stayed here with a group of students on a community service trip. The hotel is clean and comfortable, the pool is very nice but the hot tub wasn't working and will probably be fixed on Costa Rica time (meaning someday not too near in the future!) We a te at the Rooster Bar and Grill across the street -... More 

Helpful?
Thank profesora_d
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review

Dear profesora_d, thank you so much for sharing your fantastic comments. It is very nice hearing that your stay was such a good experience because nothing makes us happier than knowing that all guests leave feeling happy and satisfied. We want our guests to have everything they might need so they can be completely comfortable during their entire time with... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about BEST WESTERN Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $112 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Irazu Hotel & Casino 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western
Hotel Style:
#3 Spa Hotel in San Jose
#3 Casino Hotel in San Jose
#7 Green Hotel in San Jose
#17 Family Hotel in San Jose
#23 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Irazu Hotel & Casino staff and other travellers.
19 questions
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Questions? Get answers from BEST WESTERN Irazu Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call and ask for monthly specials they have now and again.”
 of 5 bubbles Debitthompson, 4 Nov 2016 | Read review
“Get a room in the upper floors. Bugs and other insects have an easy way to the lower floors rooms and San Jose is in mid rainforest area.”
 of 5 bubbles louieg320, 24 Oct 2016 | Read review
“Room with Pool view”
 of 5 bubbles giovanaaviles, 30 Sep 2016 | Read review
“Ask for a room overlooking the centre open air space to avoid traffic sites and sounds.”
 of 5 bubbles Wewilling7, 8 Sep 2016 | Read review
“Ask for a 4th floor room, which faces either the pool or the city/mountains.”
 of 5 bubbles Alonso64, 3 Sep 2016 | Read review
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