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Taormina Hotel and Casino

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#16 of 84 Hotels in San Jose
Certificate of Excellence
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Taormina Hotel and Casino
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334 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Reviewed 2 August 2016

Great hotel and reasonably priced! But what sets this hotel apart from the others is the guest service Manager Guy Grand. He is very helpful and quite frankly the reason me and my group continue to stay at this hotel. there are many nice hotels in the area but this one is my favorite. the rooms are clean and comfortable....

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Helpful?
Thank Eaglerider1954
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Ernie, Thanks so much for the very positive review. Sounds to me like you had a great time as usual. We always enjoy seeing you here at the hotel you are really more like family than a guest. Everyone knows you here after so many visits and you are so friendly to everyone. We look forward to seeing you...

Fort Lauderdale, Florida
Reviewed 2 August 2016

Having stayed here prior to the new ownership, I can say that the changes have been very positive. The renovated rooms provide a feel exactly like a Holiday Inn in a medium sized U.S. city. Along with good WiFi and comfortable desks, they make mixed vacations (work a bit during the day, enjoy hotel's casino and other doings at night)...

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Helpful?
Thank John_Ike
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

John, Thanks for the review and sharing your experience with other travelers. We're happy you found your stay pleasant. It's always nice to see you again. The restaurant has new owners and we're happy to hear you enjoyed your meals including the cappuccino. The food is good. We all look forward to seeing you again real soon. Take care amigo,...

South Pacific
Reviewed 31 July 2016

I have been going to San Jose over 20 years ; Stayed at Taormina the last 4 or 5 times ; I do like the location even though some friends think it is too steep to walk downtown . Good exercise though >. The only complaint I have is the air conditioning does not work ; No problem in the...

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Helpful?
Thank fak18411
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Frank, Thank you for taking the time to write a review for us. We appreciate your feedback. We can't improve things at the hotel without our guests letting us know what we need to improve. The walk up the hill to downtown we can't do anything about except take a taxi. But like you say "It's good exercise" I...

Spring Grove, United States
Reviewed 29 July 2016

Let me first just say, Gracias por una experiencia maravillosa al cliente en su hotel! From the moment I checked in to the moment I checked out everything was wonderful! We were greeted by two beautiful and smiling front desk hostesses who helped us get checked in quickly and also provided us with a free drink coupon for the inconvenience...

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Helpful?
Thank Timothy K
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Tim, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. It appears that you were more than satisfied with all the staff and left for home very happy. That is our goal here at the Taormina. Look forward to your next visit...

Austin, Texas
Reviewed 28 July 2016

I continue to be impressed with the ongoing improvements this facility has incurred over the past year. Formerly Hotel Mona Lisa; new ownership has made huge changes in bringing the facility up to date. The fourth floor has been completely redone. The work continues floor by floor. New casino, check-in, restaurant and sports bar. But the main reason I keep...

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Helpful?
Thank eakj45
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Ervin, It was so kind of you to take the time to write such a terrific review of the hotel. We appreciate you sharing your experience with other travelers. We're so happy to hear your stay with us was pleasant and all of us here at the Hotel and Casino Taormina look forward to your next visit with us. Thanks...

Tempe, Arizona
Reviewed 28 July 2016

Stayed here 3 times on my last trip to San Jose. Hotel was great and the people are nice. What makes it a great place to stay is all the help From Guy Grand. He takes care of anything you want and has a lot of experience in San Jose and can give a lot of recommendations. He helped me...

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Helpful?
Thank Markpvcr
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Mark, It was great seeing you again. Thanks so much for taking the time to sit down and write us such a nice positive review of the hotel. We do our best to keep improving everything here to make it more enjoyable for our guests. We all here look forward to your next visit Mark. Until then, Pura Vida, from...

Woodbridge, Virginia
Reviewed 26 July 2016

I have been traveling to Costa Rica for 15 years. I have stayed in a lot of hotels. What brings me back to a hotel is the employees and customer service. Its nice when you return and employee's recognize you. My last trip to this hotel was no different. Employees were very nice and went out of their way to...

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Helpful?
Thank sinesg
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Guest, Thank you for taking the time to write such a kind review about us. We really appreciate your comments. It is very rewarding knowing we are doing a good job. I will be sure to share you comments with our staff and let them know what a good job they are doing. Hope the students injoyed seeing the...

Reviewed 25 July 2016

Taormina is a clean, affordable, conveniently located in Barrio Amon of San Jose. The staff is friendly, helpful and the rooms are spacious. Every time I visit Guy Grand goes out of his way to make my visit enjoyable.

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Helpful?
Thank josh7958
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Dear Josh, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next visit. Pura Vida, Guy Grand Guest Relations Manager

Farmingdale, New York
Reviewed 24 July 2016

The Taormina hotel is my favorite place to stay in Costa Rica I am amazed at the upgrades each time I go there The rooms,lobby and restaurant get better each time. The main reason for going to the Taormina is Guy Grand the marketing manager. He has helped me on several stays with medical and dental issues. He is always...

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Helpful?
Thank Jay S
Guy G, Guest Relations Manager at Taormina Hotel and Casino, responded to this review

Jay, It is very kind of you to take the time after every trip to sit down and write a review for us. We so enjoy your stays with us. After all these years of you staying with us we feel like you are part of our family here. Also happy to hear how much you enjoy your new dentist...

Reviewed 24 July 2016

They are upgrading their air conditioning system, so as of July 2016 one must use fans in the room. I gave them a 5 anyway as I assume they will fix the AC in the next month. San Jose is at high altitude, so it is not too hot in the evenings anyway, but fans are necessary to keep the...

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Helpful?
Thank Dan S
hotel T, Public Relations Manager at Taormina Hotel and Casino, responded to this review

We are glad you enjoyed your stay with us at the Taormina Hotel and Casino. The entire central air conditioning for the rooms is currently being upgraded to a brand new system and the project will be completed very soon. We look forward to you staying with us again in the future and thank you for choosing the Taormina Hotel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 

Additional Information about Taormina Hotel and Casino

Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $80 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Reservation Options:
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Hotel Style:
#2 Casino Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Taormina Hotel and Casino staff and other travellers.
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Questions? Get answers from Taormina Hotel and Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“my room ( 401) overlooked the street which can be loud, but not too bad.”
 of 5 bubbles smijona, 17 Dec 2016 | Read review
“4 th floor quiet”
 of 5 bubbles DavidSaylor, 8 Dec 2016 | Read review
“Remodeled rooms are the best”
  • Hotel Room (Remodeled)
 of 5 bubbles 371lionelj, 30 Nov 2016 | Read review
“Only good upgrade was the breakfast buffet. Eggs, bacon, toast etc., included in the price.”
 of 5 bubbles 261ferdinandc, 8 Nov 2016 | Read review
“Higher floor rooms have great views.”
 of 5 bubbles CaptainCG, 3 Nov 2016 | Read review
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