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Palma Real Hotel & Casino

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Palma Real Hotel & Casino
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343 Reviews from our TripAdvisor Community

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Showing 173: English reviews
boston
Reviewed 9 January 2011

The hotel is nice, Staff a bit overly pesty about helping (looking for tips). The internet service is sketchy. But the big complaint for this class nice business hotel was the in-room phone that claimed to have no charges for long distance calls. ...except the telecom company that they connect you to charges outrageous charges for calls ($46 for a...

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Helpful?
2Thank msbmsb
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Customer, We are sorry for not having fulfilled their stay at the hotel. I would like to clarify that the tariffs for international calls are for North America of approximately $ 2.4 per minute, to Europe $ 3 per minute. Our software will automatically charge the account of each customer. I would appreciate to send us a copy of...

Rancho Cucamonga, California
Reviewed 8 January 2011

This place is better than the Barcelo Palacio in that it's quiet. The rooms are sad and the pipe/cigarette smoke billowing up to the open hallways above were unpleasant. The staff here were much more friendly and helpful than the Barcelo Palacio. After visiting CR, I got the sense that all these hotels in SJ deal with endless tourists staying...

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1Thank TonyPSP
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Mr. Tony, We are so sorry for the inconvenience during your stay at our hotel, about the smoke in hallways , we are working to try some guest (unscrupulous ) respect the rules about don´t smoke in hallways and the no smoking rooms. Also we are introducing some improvements in our rooms like new air conditioner system, filters, bed...

San Francisco, California
Reviewed 6 January 2011

Ah if only I remembered the name of the sweet "bell boy" who spent an entire hour on the phone helping to find us a rental car in high season. Thank you, person whose name I can't remember. The hotel is pretty clean and comfortable, a little hard to find but conveniently close to the airport.

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Helpful?
Thank julezzz82
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this review

Dear Guest, Thank you for your comments on this page. We know it will be helpful to other guests and potential customers, we hope to see you soon. Best Regards, Daniel Navas Díaz. Hotel Barcelo Palma Real Gerente General

Lucerne, Switzerland
Reviewed 19 December 2010

We arrived quite late at Juan Santamaria International Airport in San José but were greeted by a very friendly hotel staff who gave us a ride to the hotel. The rooms were very clean and quiet. The breakfast was excellent. I would recommend the hotel for people staying in San Jose for only one night or longer. It's great value...

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Thank eagle-eye1982
Fort Wayne, Indiana
Reviewed 12 November 2010

The trip to Costa Rica was made that much better by my stay at this hotel. From the wonderful complimentary breakfast, to the exceptional staff, the time I spent with the hotel made everything else that much better. To read about how friendly the people of Costa Rica doesn't do justice to just how great they really are. I would...

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Thank Corkycaca
York, United Kingdom
Reviewed 6 November 2010

We stayed for one night at Barcelo Palma Real, arriving evening and departing after breakfast. It's a standard business multinational hotel, but had a touch of class to it inside. The staff were good and helpful. The room was very well presented and even had a large business-sized desk. The room had a TV, minibar, and air conditioning. We had...

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Thank theallknowingduck
Boston, Massachusetts
Reviewed 5 November 2010

This hotel is a good choice for a night or two in San Jose. It is modern, clean and affordable. The location is very convenient to the major buses to the airport and to the suburbs including those where many tourists have dental work done. We really enjoyed breakfast - loads of options in a nice restaurant. It is also...

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Thank chippersnacker
Nmurillo, Gerente at Palma Real Hotel & Casino, responded to this review

Dear customer, we appreciate your stay and good references for the hotel, also we would like to let you know that we feel so sorry for the situation happened with our shuttle service, we hope this misunderstanding won’t be an impediment for you to stay with us again. To ensure that this problem does not happen again, please send us...

Toronto, Canada
Reviewed 4 November 2010

After a horrendous rainy/flooded bus ride into San Jose, this hotel felt like a hidden gem. We were greeted with a super friendly and helpful bellboy and free fruit drinks while checking in. Our first room smelled like smoke but the reception staff quickly remedied the situation. The casino and fitness room were a nice surprise. Breakfast and airport shuttle...

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Thank travel_while_we_can
Hoboken, New Jersey
Reviewed 27 October 2010

My girlfriend and I stayed at the Palma Real for one night after a wonderful trip through Costa Rica. The main reason we stayed was because the Real was advertised as close to the airport with frequent shuttles. This was balatently false as the airport was 25-30 minutes away and the shuttles only ran every 2 hours. We ended up...

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4Thank Josh017
Nmurillo, Gerente at Palma Real Hotel & Casino, responded to this review

Related to our buses, Regarding to your complaint I would to make the following comments, the Hotel is near the airport, I live in that area and it takes 15 minutes, according to our reports you left around 10 am and rarely at that time it isn`t heavy traffic, unless there was an accident. About the issue of your car...

Oneonta
Reviewed 11 August 2010

Great place to set base camp for a day. We stayed there before our next day flight out, and its close enough that you can take a taxi or walk to the main attractions. The rooms are newer and clean, and quite compared to everything else in CR. Great little bar in the lobby with live music on the night...

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Thank mountaingen

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $95 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cannot recommend”
 of 5 bubbles alanh88, 18 Mar 2017 | Read review
“Rooms on the 4th floor seem more updated.”
 of 5 bubbles Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
 of 5 bubbles klw00, 2 Sep 2016 | Read review
“far a way from the casino”
 of 5 bubbles vromeo56, 26 Jul 2016 | Read review
“The rooms on the casino/disco side can be noise in the night”
 of 5 bubbles DiveAcademyBallenaBl, 25 Jun 2016 | Read review
5 of 5