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Palma Real Hotel & Casino

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321 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Sacramento, California
Reviewed 12 June 2016

The location of the hotel is in a industrial area. The walls are thin and you can hear your neighbors. The bathroom tub was chipping and rusty. My husband and I left the property and did not stay the night. The staff was really friendly.

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Helpful?
Thank dmontene
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your comments, all our clients’ suggestions are more than welcome, this way can correct whatever our guests think needs more attention and offer a better service every day. We are located at Sabana Norte, a residential area not industrial. At walking distance from La Sabana Metropolitan Park, a place that is considered the lungs and...

dorset
Reviewed 17 May 2016

We stayed at this hotel for one night after a long haul flight from UK. To be honest we were surprised at the four lanes of slow moving heavy traffic that greated us after we left the airport and were thankful that we were in a taxi. Outside the hotel looked nice, ground floor dining area ,reception clean and tidy...

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Helpful?
Thank stjean11
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client Thank you for reviewing us and sharing details of your stay with all of us. What our clients think is very important to us, we work on your suggestions to offer a better service every day. We have taken note of your observations and have already spoken to our housekeeping staff who will be taking immediate care of...

Reviewed 15 May 2016 via mobile

Here for a 2 week job, customer booked the hotel for us. I had my concerns but can say everything is above board. I would have rather stayed at the crown plaza but honestly can't complain. Breakfast is complimentary, the bar is fully stocked and everything I've tried for dinner here has been satisfactory.

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Helpful?
Thank Terry J
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Terry We are glad to see that you had a great stay and that our facilities and services were up to your expectations. Our location offers the best for any travel plan our clients might have, either if it’s a business travel or leisure. It gives easy access to different destinations, we are the starting point to your Costa...

Cork, Ireland
Reviewed 11 May 2016

Very close to the national stadium and a large park, plenty of restaurants and cafes nearby. Room was clean and spacious with all amenities. A nice quiet place in the middle of a busy area gave the best of both worlds.

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Helpful?
Thank Henry T
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Henry We are glad to see that you had a great stay and that our location, facilities and services helped make this happen Our hotel is located in Sabana Norte, ideal for any travel plan you might have, close to downtown but away from the noise and busy life of the city. Among our services, our clients will be...

Guildford, United Kingdom
Reviewed 10 April 2016

Unfortunately we spent our last night of an otherwise fantastic holiday here. It was near the airport, which was the reason we stayed there. The sheets didn't look clean, the towels were grey, the toilet was smelly, the bath didn't drain, the walls were paper thin so we heard everything from the next room, the breakfast was horrible - need...

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Helpful?
Thank Farnham-Family-of-4
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear client We are sorry to see there were some problems with the assigned room during your visit. The satisfaction of our clients is very important to us, therefore, we would like to inform you that we have checked with our housekeeping staff and with our chef and are working on your observations immediately. We hope to be able to...

Phoenix
Reviewed 30 March 2016

We arrived in San Jose after a very long day of travel. Palma Real Hotel was easy to find, clean and the price was right! We walked next door for dinner. Breakfast in the morning was decent. This fit the bill for a one night stay on our way to Santa Teresa.

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Helpful?
Thank Jeanmarie J
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear Jean Greetings from Palma Real Hotel and Casino, we are happy to see that you had a good stay at our hotel and that our location and services help make it this way. Our hotel is located in Sabana Norte, an ideal location for any travel plan you might have. Close to downtown but away from the busy life...

Reviewed 10 March 2016 via mobile

* bed- and bathroom were clean * staff was very friendly and helpful * the desayuno was good, fresh and held a variety of things: fruit, gallo pinto, toast, eggs, cheese etc... * it can be a bit noisy during the night but with the windows closed its fine * the shuttle didn't arrive at the airport but the hotel...

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Helpful?
Thank BuongiornoUnive... .
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for sharing your experience at our hotel here on TripAdvisor. We can see that you had a great stay and that our services and facilities were of your liking. It is of the utmost importance for us to hear of our clients’ stays. We use all the comments and suggestions to help us improve in order...

Western Springs, Illinois
Reviewed 1 March 2016

This hotel was just fine for the location and price. Nicely located near the main park and a quick cab ride to Mercado Central (about $5 and 10 minutes). The front desk people were very nice and very helpful with calling cabs and helping us figure out where to go. The food left something to be desired but the waiter...

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Helpful?
Thank Molly S
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for reviewing us; knowing how our guests’ stays were is the best way to maintain quality service and also helps us to correct whatever our clients’ think needs improvement. We are happy to see that you had a pleasant stay and that you could enjoy of our facilities and services. Our location is ideal for all...

Reviewed 25 February 2016

Shuttle picked us up at airport. Very valuable on our first trip to Costa Rica. Exchanged money for us. Comfortable room. Arranged transportation to Tracopa bus station.Breakfast. We will defietely stay here again.

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Helpful?
Thank Candisa S
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your comments about our hotel. We are happy to see that you had a good stay and that our services and facilities were up to your expectations. Our clients have included on our rates, free breakfast, shuttle from and to the airport (this service must be scheduled with at least 48 hours in advance) and...

Ventura County Coast, California
Reviewed 20 February 2016 via mobile

This hotel is nice, I always stay here when on a trip. The rooms are comfortable. Little updates are good to do. Breakfast was not the quality I used to get here. An atmosphere machine in casino or hotel would be good.

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Helpful?
Thank enjoytraveling28
Humberto A, eCommerce Manager at Palma Real Hotel & Casino, responded to this review

Dear guest Thank you for your preference and for rating us here on Tripadvisor. We are glad to see that everything went well during your stay at our hotel. we have taken note of your observations and will be working immediately on them. What our clients’ think is very important to us, is the best way to improve and offer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world. ... more   less 

Additional Information about Palma Real Hotel & Casino

Address: AV 9 Calle 50 | Sabana Norte, San Jose 250, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Price Range: $95 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palma Real Hotel & Casino 3.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Barcelo Palma Real Hotel San Jose
Barcelo San Jose
Hotel Style:
#6 Casino Hotel in San Jose
#22 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Palma Real Hotel & Casino staff and other travellers.
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Questions? Get answers from Palma Real Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 4th floor seem more updated.”
 of 5 bubbles Dimerid, 21 Sep 2016 | Read review
“There is currently major construction across the street, but it was not disturbing or problematic at all.”
 of 5 bubbles klw00, 2 Sep 2016 | Read review
“far a way from the casino”
 of 5 bubbles vromeo56, 26 Jul 2016 | Read review
“The rooms on the casino/disco side can be noise in the night”
 of 5 bubbles DiveAcademyBallenaBl, 25 Jun 2016 | Read review
“avoid higher floor - end bedrooms as they have noise from air con fans on roof”
 of 5 bubbles stjean11, 17 May 2016 | Read review
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