Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover a variety of modern amenities in a stylish guest room at the Hilton Garden Inn San Jose La Sabana hotel. We provide everything you need to relax and stay productive, including complimentary WiFi, a flat-screen HDTV, and a large desk with ergonomic chair and convenient power points. Additional homelike amenities include a plush bed, a microwave and a mini-refrigerator. Comfortable suites are also available, offering more space - ideal for families and extended-stays in Costa Rica. Plan a successful corporate event or social celebration at this San Jose hotel with four flexible meeting spaces, offering enough space for up to 120 people.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The city hotel is close to the stadium and is easy to reach from the international airport. The hotel also has an underground car park, from here you can take the elevator directly to the hotel.
We had a suite with a king-size bed and another room with a sofa bed. The unit also had 2 bathrooms. The room was modern and clean.
Unfortunately, the sofa bed had not been made when we arrived. After consulting reception, this was made up.
We only had breakfast in the hotel. Breakfast was offered in buffet form and was well laid out. There was fresh fruit, sausage, cheese and the option to have omelettes prepared. Unfortunately, I felt there was a lack of vegetarian and vegan products.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lots of food options in and around hotel. Rooms are quiet and comfortable. The staff in the restaurant are lovely and so kind to kids. We didn’t use the pool as it rained but it looked clean. I’d stay here again.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Key needed for elevator which is good for safety.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johanna Rodriguez, Propietario at Hilton Garden Inn San Jose La Sabana
Responded May 8, 2024
Dear guest, It was a pleasure having you as our guest at the Hilton Garden Inn San Jose La Sabana. We are glad to know how much you appreciated our quiet and comfortable rooms, and our lovely staff. Thank you for your review and we hope to see you soon! With warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Garden Inn La Sabana is in the heart of San Jose near the park that contains their soccer stadium. We stayed there only the first night of our two week trip through Costa Rica.
The Hilton is a high rise hotel with all the up to date facilities. Our room, 1808, was small but had a king bed, safe, TV, and mini fridge. The best part may have been the great view out a large glass window over the city. The room was certainly very modern and clean. Another nice feature was that all the controls in the room were sanitized and covered. My only complaint may be that the lighting was poor, but we found that to be the case throughout the country.
The receptionist was very friendly and check-in was fast and efficient. There were also a number of restaurants within walking distance.
The hotel has lots of features such as a pool, bar, and exercise room, but since we had only limited time, we did not get a chance to use them. We also had to leave before breakfast, so we can't comment on it. Bottom line is that the Hilton was very much what you would expect from a Hilton.
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Date of stay: March 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana
Responded Apr 21, 2022
Dear guest, It was a pleasure having you as our guest at the Hilton Garden Inn San Jose La Sabana. We are glad to know how much you appreciated our great view and very modern rooms. Thank you for your review and we hope to see you soon! With warm regards,
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The hotel is a moderately imposing building in the city center, and there are numerous eateries in the immediate vicinity. I can recommend the pizza from Pane e Vino, one of several options directly across the street.
The lobby is a number of floors above the ground floor, which only serves as the entrance. This could be to ensure that the hotel disposes of decent views in every direction. Indeed, though the room was adequate, it had an impressive view, which I imagine is the case with most, perhaps all of the rooms here. The shower was somewhat unbefitting a modern hotel, what with no handheld device and the lone shower head completely fixed directly overhead and with an invariable stream mode, so that one could do no more than turn the water on to the desired temperature. Plus, the shower stall was the kind that is only partly walled off, so that some water inevitably wound up on the floor. Shampoo, shower gel and conditioner were in dispensers. A shaving kit was only available for 2$.
I didn't care for wifi here. Whenever my phone wasn't in use, it automatically disconnected. As this is not normal, it would seem to have something to do with the hotel rather than the phone.
The lifts were also a bit slow. Two may not be enough for a hotel of this size, especially when, as on the second day, one of them was not working.
Breakfast was good. For the vegan, hot dishes included rice and beans, platanos and hash brown patties (assuming no butter or eggs).
The gym, open 24 hours, was under-equipped. Three treadmills, three cross trainers, two stationary bikes, a stretching machine, adjustable pulleys, a standalone bench and dumbbells up to 50 lbs was it. At least there is a nice view to be had, but as noted, that is probably the case from any point in the hotel.
What I found annoying at this hotel was that in the sixth rainiest country on earth (says Wikipedia, and it was easy to see why), a hotel that purports to be of reasonable quality does not have umbrellas for its guests. Not in the room, not at reception, and not with the concierge. It limited my ability to get around, and ultimately induced me to cancel a separate reservation I had for two days later.
Three stars is it.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johanna Rodriguez, Propietario at Hilton Garden Inn San Jose La Sabana
Responded May 8, 2024
Dear Guest: Thank you for choosing Hilton Garden Inn San Jose La Sabana and for your comments. We are very happy to know that you found good views and nice breakfast. We look forward to host you on a future stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Hilton Garden Inn looked really nice, so while this is not typically a hotel of my choosing, I figured it would be fine. And it does look nice. It's very modern and updated. Staff are friendly.
My room was super clean, which I appreciated. The bathroom was great and so was the shower. Bed was comfy and I had an amazing view. However, the lighting was absolutely awful. It was so bad that I don't know how this hotel stays in business. And the lack of plugs, especially USB outlets, was abysmal. Like there are literally places for plugs that are just covered by plastic, when it could've been a USB port. Make it make sense. The carpet was fraying.
My phone didn't work. I tried calling the front desk several times from the room phone and it either didn't go through or staff just didn't pick up. I tried reaching out to staff through texting on the app and they also never responded. The pool was supposed to be ready for use, but it was not. And the women's restroom in the gym was locked so I couldn't get to the sauna.
I did love breakfast though. Gallo pinto, cheese, bread, yuca, fresh fruit...all my favorites. However, the coffee was awful and they should be embarrassed to serve that coffee in Costa Rica. Good thing there is a Juan Valdez cafe downstairs.
They day I left, the elevators were not working. So staff had to come get me in the service elevator. i had to call the front desk from my cell phone and I had to call twice to get that to happen. I asked if I could just take the stairs and they told me they didn't have a key to unlock the stairwells. So this is a very dangerous place to stay.
Between the poor experience and the outright danger of staying here, I'd skip. You can do better in San Jose.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Â This is a dangerous place to stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First, if you’re booking a room, be aware that odd-numbered rooms are much better—they get more natural light and have a nicer view. The even-numbered rooms face the back of the hotel, which means they’re darker and offer a much less appealing view.
The biggest downside, though, is the pool has been out of service for months with no sign of reopening. There’s no clear explanation from the hotel, and it’s frustrating that something so basic remains unavailable for such a long time.
The gym is another problem—all of the treadmills are broken. One still works, but the incline function doesn’t, and the rest are completely out of service. This has been the case for a long time, yet nothing has been done to fix them.
They do offer access to a nearby hotel’s facilities as a workaround, but that’s hardly convenient, especially if you just want a quick workout or a swim.
It’s a shame because this could be a great hotel if they just addressed these ongoing maintenance issues. Until then, if you rely on gym or pool facilities, be prepared for disappointment.
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Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was clean, updated, and in a good location for us. The staff was helpful, friendly, knowledgeable, and professional. There were several nice amenities like the bar and fitness center that we took advantage of. I felt the value for the price was excellent and felt very safe and that the staff were taking all precautions regarding Covid 19.
The rooms had everything we needed including a roomy shower, make up mirror, fridge and coffee maker. Plenty of outlets for our devices and a great view. We were very pleased with our 2 night stay.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana
Responded Aug 24, 2021
Dear Guest: Thank you for choosing Hilton Garden Inn San Jose La Sabana and for your nice comments. We are very happy to know that you found a clean hotel with a good location and helpful staff. We look forward to host you on a future stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have you seen that Netflix show? "Restaurants on the edge"? Basically the premise is that restaurants with great views have poor menus and service. I only experienced that situation *once* when visiting Arequipa, Peru with my family and my brother INSISTED we eat at this place across from the central park because he was hungry. There were seven of us and none of us were able to finish our dishes. We learned to be more careful after that. After seeing god knows how many Tiktoks talking about breakfast at the Hilton Garden Inn and its views, and my fair share of targeted ads, and because of the fact that I had some friends visiting and there were 5 of us and they were staying downtown, I decided to give this place a shot and went on their insta, used their Whatsapp channel yesterday to book a table and a bot advised that their Whatsapp only works on weekdays. I hesitated a bit but decided to call and a Hilton agent greeted me with a tone that sounded "Im VERY busy, please be fast". I advised I saw the ads and wanted to make a reservation for the day and he quite "over it" advised that "We are booked solid until next month" and relayed a rate of 25000 colones per person, when online said $25 USD per person. Now, please take this with a grain of salt, and I have absolutely no proof, but due to the fact of how the agent spoke to me, I thought perhaps I shouldve called in english (his greeting was in spanish, so I obliged) because as a costarican, many places treat you different based on your name, nationality or accent. Again, this is MY very subjective perception, but he scoffed when asked for the reservation in a tone that read as "You cant afford us" and didnt even ask for how many people was the party (there were five of us) nor gave us an available date. After this, I was quite over it so I called other three places (Franco, Manos en la Masa and Marriott) and not only this three places were happy to accept walk-ins, but would accommodate our party of five. At the end we went to Marriott because Ive been a customer for more than 10 years and they have impeccable service (and they make bellinis just for me, and the golf course view doesnt hurt) and had a blast, but after my experience yesterday, all we talked about whilst brunching was that Netflix show and how disappointed we were with our failed experience at Hilton. Now, we werent even able to try the menu, but I go to Franco and Manos en la masa often, they do make everything from scratch, buy local and the quality is superb. I think it would be smart for this hotel to step up their game and not only train their staff better, but perhaps hire more people? After my quick convo on their Whatsapp channel they replied on the same day (even though as per their bot its available only weekdays) and the person who replied identified himself as the same guy I spoke over the phone earlier. And guess what? I did not get a single apology from this person. Overall, quite a mediocre experience. Proceed with caution.
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUDWING DIAZ, Director General at Hilton Garden Inn San Jose La Sabana
Responded Mar 1, 2022
Dear client, Thank you for you review. We regret for nor having enough space to accommodate your reservation in our restaurant to enjoy our special promo since we are fully booked for the rest of the month. We are sorry for the confusion about the price and hope to have another opportunity for you to visit us.
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We stayed here for one night before our flight back home, and it was very good experience (way better than in Gran Hotel Curio Collection by Hilton where we stayed also one night when we arrived to San Jose for the first time).
The hotel is clean, offers a great view, and the breakfast was the best we’ve had in Costa Rica both in terms of variety and quality. There were also plenty of restaurants nearby.
The service was good, fast and straightforward throughout our stay.
The location is also convenient if you’re going to/coming from the airport, also all the main car rental offices are near in the same neighborhood.
Thank you, pura vida! ❤️
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip:Â They offer valet parking
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johanna Rodriguez, Propietario at Hilton Garden Inn San Jose La Sabana
Responded May 8, 2024
Dear Guest: Thank you for staying at Hilton Garden Inn La Sabana and for your nice comments. We are very happy to know that you found a clean hotel with a great view and the best breakfast in Costa Rica. Looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our 14th floor room with Balcony was a great place to watch the huge fireworks show across the city. The large pool area on the 12th floor was also an ideal place to stand and watch. The hotel had a New Year's Eve dinner, buffet, with lots of salads, mains, breads and desserts BUT, for the price, it was more expensive than an nice dinner at a sit down restaurant would have cost. Next year we'll go somewhere else. The Hotel staff are very nice and the rooms are also very nice. There is a desk for those who need to get some work done. The only negative - which could be a huge positive- is the pool is NOT heated. Great location, deck area, views across the whole valley and you put your toes into the water and it feels like ice water! We will stay here again, but not plan on using the ice water pool.
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Date of stay: December 2019
Value
Rooms
Service
Room Tip:Â The Hotel starts on the 12th floor so all room have great views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LDSJO, Director Comercial at Hilton Garden Inn San Jose La Sabana
Responded Jan 20, 2020
Dear Guest: Thank you for choosing Hilton Garden Inn San Jose La Sabana and for your nice comments. We are very happy to know that you found very nice rooms and staff. We look forward to your next visit. Best regards, Ludwing Diaz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the San Jose area.
PRICE RANGE
C$213 - C$306 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
115
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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