Short stay but well worth the money. We had a great view from the beachside room, breakfast was delicious, and the room was clean, comfy, and warm. The staff was helpful and our checkin process was made easy.
The staff was pleasant. The front desk dude was great (checked in 20 Feb) give that man a raise. The server "Branden E" (give her a raise) was perfect. Engaging and knowledgeable *thumbs up*. Later I asked for a fan... can't sleep without "white noise" since the army... No questioned asked, the front staff (don't know her name but give all the front staff a raise) at the front desk had it brought up to my room straight away.
Communication is important! Having to wait till 5pm to get into our room was disappointing. The restaurant was very busy when we went for brunch the morning of the 14th. our waitress in the bar section had more than 10 tables and was overwhelmed. she should have had help.
We have stayed at Lands End resort 5 times for multiple nights each occasion during the last 2 years. They were a great place to stay. Now the best thing is the clean rooms, great location and the beach view. The restaurant is poorly managed. No reception person so reservations are not doing well. We came for breakfast and by the time we sat it was 11:01 and no breakfast was served, no exceptions. We tried to get a dinner spot and no one answered the phone till finally on the third try to be told to go to AJs in town. Other times we just stood around looking for someone to talk to. Definitely they are understaffed for the job. We talked to a fellow guest and they made reservations a week ago and called to ask for seating time. They couldn't find them on the list and said that they would try to fit them in. Not what anyone would want to hear on Valentine's evening. We enjoyed the larger apartments they had below the big condos. We have been here 2 nights so far and no maid service at all. So disappointing. Pool is small and not even open on this trip. It use to be run well and eating was enjoyable. There French toast was amazing in the morning. This place has a huge potential to be a great place to visit. Whoever is watching the store is not investing the effort in this potential gold mine.…
Rooms where nice, good view, good food, good chance you’ll get locked out of your room, due to their new lock system. Food is absolutely amazing, but extremely expensive. Hot tub ise is limited so be sure you book your hot tub time at the time of room being booked.
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