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Extended Stay America - Juneau - Shell Simmons Drive

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Extended Stay America - Juneau - Shell Simmons Drive
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Juneau - Shell Simmons Drive
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Showing 85: English reviews
Kodiak
Reviewed 18 July 2016

staff and residents very friendly and helpful. Nice to be in a hotel where most of the residents are working, rather than on vacation-the place is dead silent from 9PM to 6AM. We could hear airport noise during the day, but none in the evening/night. Since we had a car, we were very glad we'd chosen a hotel outside the...

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Helpful?
Thank Leslie S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Leslie - Thank you for your review. We are so glad that you enjoyed your quiet room and our friendly staff. We hope to see you again soon.

Houston, Texas
Reviewed 9 July 2016

We stayed 4 nights in 1W July.I had booked through booking.com. Our room on ground floor - with King sized bed, was pretty nice and spacious - had a magnificent view of the snow capped mountain behind the airport. Light breakfast (oatmeal, tea/coffee, muffins) is usually available 0600 onwards. Laundry machines worked. Wifi worked as expected. Some tips: 1]. If...

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Helpful?
Thank dullarplan
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for writing such a favorable review of your stay. I'm thrilled our convenient location to the airport, restaurants, and downtown was to your liking. It is also good knowing you approved of our spacious rooms and amenities. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Lyons, Michigan, Usa
Reviewed 8 July 2016

The hotel is right next to the airport. If you need to fly early or late, it is very convenient. The staff was very friendly and very helpful. The shuttle didn't run often, but we made it work, and the driver was great! The room was clean. It had air conditioning which was a plus. The view wasn't bad. The...

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Helpful?
Thank Lori B
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

We appreciate you making the time to write a review on your stay with us. I'm glad our staff was friendly and accommodating. I will be sure to show them your review and inform them on what a great job they are doing. Other than that, I am satisfied that your overall stay with us was a good one. The...

Sydney, Australia
Reviewed 6 July 2016

Overall a decent hotel with friendly staff, good WiFi and is well placed if you're just transiting through Juneau (walking distance from airport, relatively close to the ferry terminal). The majority of the room was very clean, spacious, and comfortable. However in the bathroom, there was a bunch of shaved hairs in the toilet bowl which did not leave me...

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Helpful?
Thank Chris T
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write a review of your experience with us. The housekeeping concern you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am have provided coaching to our housekeeping staff to ensure that does not occur again in the future. Thank you again for providing us...

Reviewed 23 June 2016

Visited in June 2016. Great advantage is a location, like 3min from Airport. Which is excellent, especially if traveling from EU and suffering from jet lag. Bad was comfy, I appreciate tea & coffe accessible whole day. Breakfast included in the price, selection from fruit, muffins, cereals and snack bars. It was little expensive, compared to other hotels we stayed...

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Helpful?
Thank Adrian K
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank for you for taking the time to write a review. I'm disappointed you did not like the price of our hotel; however, I'm glad to read that you enjoyed our convenient location, comfortable room, and amenities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 19 June 2016

Great hotel, good wifi. Dustin at front desk awesome. Gave us ideas of what to do on our short stay. Had granola bars, fruit and muffins for breakfast. Always had coffee at front desk. Will definitely stay again.

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Helpful?
Thank Bridget W
Manager_11525, Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Thank you for taking the time to write a positive view on your stay with us. We are glad our amenities and staff provided a comfortable experience for you. I will be sure to let Dustin know on how well he accommodated you. Thank you again for sharing your comments with us. We look forward to hosting you again in...

Reviewed 8 June 2016

Amazing friendly and helpful staff they will go the extra mile to ensure all guest are taken care off and the rooms are very clean. Also having a kitchen for business travel really helps a lot or if you are just tired of take out:)

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Helpful?
Thank Donnie S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

Donnie - Thank you for your kind words! We are so glad to hear that you enjoyed our friendly staff and fully equipped kitchens. We hope to see you again soon.

Reviewed 21 May 2016 via mobile

Sent walking down the road with luggage after asking the front desk attendant if I was in the right place. After .25 mile, turned around to ask someone else. Guess what, it was the right place. Jokes on me I guess... Pillows were uncomfortable as was the bed. Breakfast was more like granola bars and coffee. Will look for other...

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Helpful?
Thank Michael N
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I appreciate you taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments to retrain our front desk staff to ensure your experience is not repeated. I truly appreciate you bringing this to...

Anchorage, Alaska
Reviewed 16 May 2016

This is definitely a mid-level property. The complimentary "grab and go" breakfast is muffins, a granola bar and instant oatmeal with coffee, tea or hot chocolate. Room was ok however your room is only serviced weekly unless you want to pay more. If you are planning a multi-night stay, be sure to bring your own soap, shampoo, etc. They do...

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Helpful?
Thank Mike P
Anchorage, Alaska
Reviewed 15 April 2016

I previously reviewed this hotel, and did not give it many stars. From check-in to room issues, it just wasn't pleasant. The manager answered and said that she would talk to staff, etc. I wanted to give it another try, and I am happy that I did. This was a good experience, from check-in to check-out. Staff was friendly, smiled,...

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Helpful?
Thank J S
Manager_11525, General Manager at Extended Stay America - Juneau - Shell Simmons Drive, responded to this review

I received a copy of your review, and wanted to thank you for giving us another try. I’m thrilled that we were able to exceed your expectations and provide you with a great stay! I truly appreciate your comments regarding our accommodating customer service, comfortable rooms, and our grab-and-go breakfast. Thank you again for sharing your experience with us. We...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Limited Shuttle Service ... more   less 

Additional Information about Extended Stay America - Juneau - Shell Simmons Drive

Address: 1800 Shell Simmons Drive, Juneau, AK 99801 (Formerly Extended Stay Deluxe )
Region: United States > Alaska > Juneau
Price Range: $135 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Juneau - Shell Simmons Drive 2.5*
Number of rooms: 94
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Also Known As:
Extended Stay Deluxe Hotel Juneau
Juneau Extended Stay
Extended Stay Juneau
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Questions & Answers

Questions? Get answers from Extended Stay America - Juneau - Shell Simmons Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Location.Higher floor have less noice”
 of 5 bubbles cjd290446, 12 Dec 2016 | Read review
“It's Alaska, people are crazy and welcoming. The Tlingit and Haida tribes are very friendly people.”
 of 5 bubbles mtty2016, 16 Nov 2016 | Read review
“Ask the front deskman to put you on the second level. I believe those rooms aren't for pets.”
 of 5 bubbles 92ltn, 7 Sep 2016 | Read review
“We could see the terminal from our room, and were not bothered by air traffic.”
 of 5 bubbles KurtM882, 28 Aug 2016 | Read review
“If you want a good room, don't stay here”
 of 5 bubbles jige20, 15 Aug 2016 | Read review
5 of 5