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Cape Fox Lodge

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226 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Wrangell, Alaska
Reviewed 9 November 2014 via mobile

For the "nicest" hotel in Ketchikan I was not impressed. The rooms were somewhat clean but needed some minor detailing and could have been cleaner. Housekeeping didn't arrive till after 3pm which was somewhat inconvenient since we had been gone all day hoping to return to a clean room and end up just having to pass on service. Upon check...

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Helpful?
Thank AlaskaChik
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear AlaskaChik Please accept my apology for the confusion regarding your stay. As you noted “being hugely involved in the industry” we do indeed have several new staff members at the hotel that are still in training. I am sorry you were not able to meet me as I personally could have fixed the problem but I did not arrive...

Kasaan
Reviewed 3 November 2014

I usually stay at the Cape Fox in early November for a business meeting, but this time, the ele- vator was not working, the bar was closed for renovation, and there was no breakfast service this time of year! Luckily, there are restaurants close by, but it looks like the lodge didn't want the breakfast crowd, or maybe they couldn't...

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Helpful?
1Thank Super8KetchikanGuest
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Hedy E Thank you for your kind words and recognition of the great service from my staff, specifically the van driver, housekeeper and desk staff. I will be sure to recognize them at our next staff meeting. Looking at your reservation it looks like you passed the elevator repairman at the airport as he arrived to finish the repairs...

Anchorage, Alaska, United States
Reviewed 29 October 2014

Elevator broken, rooms deteriorating - windows old and moldy, no screens, they don't open, no shelves in the bathroom, no bathroom fans, furniture is beat up, the rooms are too hot and there is no way to adjust temperature. The restaurant has stopped serving breakfast during weekdays. Instead you get a meal in a box delivered to your room with...

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Helpful?
Thank Hedy E
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Hedy E Thank you for bringing your concerns to my attention, I apologize for you seem to have caught us at a rather tenuous moment. You are correct the windows that do not open do not have screens and the exhaust fans in the bathrooms are built into the central air circulating system so they are virtually invisible. The...

Reviewed 15 October 2014

Would stay here again. Price is competitive and is in a much more appealing area than competitor hotels. Roughly a 10 minute walk from the cruise ship piers. Beautiful view of the river and mountains.

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Helpful?
Thank Brendan M
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Brendan Thank you for your gracious comments, we agree as do most of our guests; our rooms are more appealing than our competitors and we are always competitively priced. Additionally, my staff will always go out of their way to make your stay as pleasant as possible. We look forward to your next visit. JWM-GM

Haifa, Israel
Reviewed 22 September 2014

We decided to pamper ourselves after extremely long flights to Ketchikan and stayed at the Cape Fox. The building is beautiful with a comfortable lobby, views of the water, interesting historical artifacts and great totem poles. The transfers from the airport and to the Maritime Highway ferry Terminal were efficient. However there were problems that spoiled our stay and we...

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Helpful?
Thank Touring032
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Brendan Thank you for your detailed review and your kind words about our beautiful hotel and my attentive staff. I will be sure to recognize Kriska at our next staff meeting. Additionally, I appreciate your letting me know about your concerns as I cannot fix issues without knowing about them. The Cape Fox Lodge is located at the highest...

Eagle River, Alaska
Reviewed 16 September 2014

We spent last Saturday night at the Cape Fox after a week McFarlands Floatel in Thorne Bay. Cape Fox sits on a hill high above Ketchican and has breathtaking views in the town docks, Tongass Narrows and the mountains beyond. Our room was large and clean. The hotel provided free shuttle service from the float plane dock when we arrived...

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Helpful?
Thank jsk60
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear jsk60 Thank you for your review of our Hotel, I could not have said it better myself. Your words paint just the sort of picture we hope all of our guests see when they visit us. We hope to see you again when next your travels bring you this way. We would be happy to hold a room for...

Cambridge, Massachusetts
Reviewed 2 September 2014

The cape Fox Lodge is the nicest place to stay in Ketchikan. The views from the hotels are breathtaking and the hotels rooms are spacous & clean. However, upon checking in we found Sandy to be very rude & unprofessional. Sandy gave us incorrect information about the van that was picking us up at the airport. The young woman driving...

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Helpful?
Thank GMA1203
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear GMA1203 Thank you for your glowing review of our Hotel; I have to admit I agree we are the nicest place to stay in Ketchikan but I may be a bit biased. Additionally, thank you for letting me know about the issue with my front desk agent. Our complimentary airport shuttle runs every 30 minutes on a preset schedule...

Washington
Reviewed 2 September 2014

There is a tram that takes you up the hill to the hotel. It's $4 round trip. To get to the lodge you can also walk up the stairway which is called "Married Man's Trail". Not too many people know about the totem poles on this property. While you are there take a look inside the hotel and there is...

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Helpful?
Thank cma6262
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear cma6262 Thank you for telling people about our one of a kind tram “The Cape Fox Funicular” and our wonderful collection of native artifacts. Our Totem Pole collection is also museum quality and about to be featured on a special Alaskan Adventure TV show. By the way there is “NO” Charge for the tram for our guests that stay...

San Francisco CA
Reviewed 26 August 2014

Location and views can't be beat. But: no hot water by 6 pm, one coffee cup for 2 people, one creamer, key cards stopped working, poor maid service. I got the feeling they know their location will carry them. I would probably stay there again, just for that. But they could do better with a little more effort.

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Helpful?
Thank GraceSanFrancisco
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Grace San Francisco Thank you for your review; as I promised I terminated that room attendant the following day. Additionally thanks to your notifying us so quickly, we were able to determined that the kids in the room next to you caused the momentarily loss of hot water. Thank you also for helping me to remember to remind everyone...

Santee, California
Reviewed 19 August 2014

I do not believe a finer lodge exists in all of Ketchikan than the Cape Fox Lodge. Everything is perfect in the rooms, lounge and restaruant, as you might expect. What sets this place apart is the staff and their sense of excellent customer service. I apologize for not getting the front desk staff's name, but I have attached a...

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Helpful?
1Thank bigbadbuyer
Donna F, General Manager at Cape Fox Lodge, responded to this review

Dear Bigbadbuyer What a great photo of my front desk staff, I will be sure to properly recognize Verna & Crista at the next staff meeting; I know they will appreciate it. My staff strives to exceed our guest’s expectations and your comments assure me that this time they defiantly did. Thank you for taking the time to let others...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cape Fox Lodge
Cape Fox Lodge
Cuisines: American, Seafood
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located downtown Ketchikan, within the heart of the Tongass National Forest, Cape Fox is set amidst this country's last frontier and offers the warmth of a north woods mountain cabin, reminiscent of a ski lodge. We have spacious guest rooms and suites with spectacular views of the forest, Deer Mountain or the waterfront community of Ketchikan. ... more   less 

Additional Information about Cape Fox Lodge

Address: 800 Venetia Way, Ketchikan, AK 99901-6561
Region: United States > Alaska > Ketchikan
Price Range: $230 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cape Fox Lodge 3*
Number of rooms: 72
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Also Known As:
Cape Fox Hotel Ketchikan
Cape Fox Lodge Ketchikan, Alaska
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Questions & Answers

Here's what travellers have asked, with answers from Cape Fox Lodge staff and other travellers.
5 questions
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over a year ago
Elk Grove, California
over a year ago
Elk Grove, California
over a year ago

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Questions? Get answers from Cape Fox Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view of downtown, mountains and the docks for cruise ships when they are here.”
netmoller69, 10 Apr 2017 | Read review
“It depends what you want to see, water or mountains.”
659marlenes, 18 Jan 2017 | Read review
“Ask for a room with a water view. We also needed an accessible room, and we had one, with a view..”
MODOGZ, 9 Jan 2017 | Read review
“Rooms with a water view, though more expensive, are probably a better choice.”
WYOR, 28 Aug 2016 | Read review
“Water view will be noisy if windows are open. Pillows were not comfortable.”
blondeonbeach, 24 Aug 2016 | Read review
5 of 5