The Westin Tianjin

It has been 4 years since my last visit , unfortunately I have seen a major downhill turn in this hotel , from check in not able to find my reservation as a platinum member, to a very tired executive lounge , rooms condition was not good and even not cleaned right in the toilet…

Date of stay: February 2019

Response from TheWestinTianjin101, Director of rooms at The Westin Tianjin

Responded 3 weeks ago

Dear Guest, Thank you for staying with us and we greatly appreciate your feedback. We hope you can accept our sincere apologies for the challenges you encountered. Naturally, we cannot reverse the experiences you had, but we can apologize and assure you of management team attention to your feedback. We would like to assure you that we are addressing the challenges you have mentioned with our relevant leaders and have an ongoing program to rectify points you have mentioned. Thank you again for your valuable feedback. We are look forward to seeing you again at The Westin Tianjin to have a renewal experience.

+2

Great Location in Tianjin

I live in Tianjin and a couple times throughout the year I like to spend a weekend at a hotel. The Westin was my choice this last November. Overall the hotel was fine. The location is great due to the proximity to some of my favorite restaurants. I did feel the customer service…

Date of stay: November 2018

Response from TheWestinTianjin101, Director of rooms at The Westin Tianjin

Responded Jan. 31, 2019

Dear guest, thank your for choosing The Westin Tianjin for your stay and sharing your stay experience with us. We always look to provide our guests with a welcome experience and appreciate any feedback that you may have about your stay, we would like to assure you that your experience regarding the inconvenience caused to you from hotel staff during your stay has been addressed seriously. Necessary training has been undertaken and our staff would be happy to serve you in your next visit to Westin Tianjin. Be well.

Good hotel

Visited several times and willing to come again. Good and nice hotel with clean rooms and very good breakfast including western ans Chinese food. Good value for money with suotable location close to pedestrian areas and shops.

Date of stay: May 2018

Response from TheWestinTianjin101, Director of rooms at The Westin Tianjin

Responded Jan. 17, 2019

Dear Guest, Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had a great experience with us. We are very happy to hear about your positive experiences. Thank you for your feedback again. I look forward to welcoming you back very soon. Be Well

Great Hotel in Tianjin

I came to the hotel for a short business trip being impressed by the great service what I seldom experience ion North China. the staffs are well trained and efficient . Room is clear and functional. Location is in an ideal place. Certainly I will come back to stay again.

Date of stay: January 2019

Response from TheWestinTianjin101, Director of rooms at The Westin Tianjin

Responded Jan. 6, 2019

Dear FrankieGao, Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had a great experience with us. We are very happy to hear about your positive experiences. Thank you for your feedback again. I look forward to welcoming you back very soon. Be Well

I stayed here two nights on a weekend trip to explore tianjin. I was very happy with the hotel particularly because it has an ideal location within walking distance of the wu da Dao 5 lanes area as well as some other sites such as the antique market. The rooms are spacious and…

Date of stay: December 2018

Response from TheWestinTianjin101, Director of rooms at The Westin Tianjin

Responded Dec. 26, 2018

Dear guest, Thank you very much for staying with us and for your valuable feedback! It is great to know that you have had a great experience with us. We are very happy to hear about your positive experiences. Thank you for your feedback again. I look forward to welcoming you back very soon. Be Well

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