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Sapa Luxury Hotel

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#15 of 60 Hotels in Sapa
Certificate of Excellence
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478 Reviews from our TripAdvisor Community

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Showing 388: English reviews
Tel Aviv, Israel
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2012

When we arrived from the station at an eraly morning hour, we were very warmly welcomed and immediately offered a very good breakfast. The hotel was very helpful organising tours for us. The room was very big and comfortable. Excellent location.

Helpful?
Thank Eran S
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guests, Warm greetings from Sapa Luxury hotel! Thank you for taking time to share your experience on Tripadvisor. We are delighted that you had pleasant stay and will pass on your kind words to the team as it will certainly motivate them to keep up their good work. We appreciate your comments and hope to have an opportunity to... More 

Tel Aviv, Israel
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2012 via mobile

We arrived to sapa luxury after seeing its the most recommended hotel in Sapa on tripadvisor, but were a little disappointed. We asked for a possible early check in, as the night train from Hanoi arrives at 5:00 a.m, but when we came the room (not only ours but another guy's room that came with us from the train) wasn't... More 

Helpful?
Thank noga_es
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guest, Thank you very much for your review of our hotel. Please let me take this opportunity to apology you for any inconvenience caused. As you may know, check-in is normally after 12:00noon, and in other hotels, the guest would be charged for early check-in but you were free provided. The late check out policy we explained very clearly... More 

Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 October 2012

We stayed here for 2 nights. On arrival they gave us a bottle of Dalat (Vietnamese wine) which was a very nice touch after spending the night on the train. We stayed in one of the cheaper rooms out the back. Our room was big enough to play a game of squash in... it was huge. The Hotel was clean... More 

Helpful?
2 Thank Nsanderson1988
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guest, It was a great pleasure welcoming you at Sapa Luxury Hotel. I thank you for your kind feedback and your special mention of our excellent service. My baby boy would like to say "Hello" to you. We are looking forward to your next stay. Yours sincerely, More 

Toronto, Canada
Level Contributor
84 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 12 October 2012

This place is alright, but just alright. I am sure there are better places in Sapa for lower prices. We booked directly on the website and paid $25/night for a standard room. The room was stuffy but clean. The bed sheet, however, had some stains on it. The place just felt like it needed a bit more light in order... More 

Helpful?
Thank 502Dave
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guest, I wish to thank you for reviewing our hotel, however, I am writing to explain the events with respect to Mr. Leeron M's stay on October 7th and 8th. He reserved a standard room and requested a hotel bus pickup from the Lao Cai train station. I explained that we have two options: bus pickup costing 3 U.S.... More 

Penang Island, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2012

Stayed there for 2 nights in Deluxe View room. Very nice and spacious room. A big balcony right in front of our room with great view although it's not a private balcony. Staff are friendly and helpful. Took a trekking tour with the hotel. They even lend us boots for trekking as it was drizzling and was told the road... More 

Helpful?
2 Thank BryanLim
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guest, It is really rewarding for us to hear positive feedbacks from our guests and we thank you for taking the time to share your satisfaction on TripAdvisor website. It is a great pleasure to read that you enjoyed your stay at our hotel and especially the comfort of the both tours. Pang who was tour-guide did your satisfaction... More 

Kuala lumpur
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 October 2012

Greeted with a warm Luxury tea upon arrival at the hotel after hectic journey through the train. Upgraded to deluxe room thou I book standard room. Room were spacious. Toilet were clean. Very quiet hotel. Try to get higher floor rooms,nicer view of sapa. Limited menu for breakfast but yet still yummy. Very friendly people. Will stay back here if... More 

Helpful?
Thank MiloZ
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guests, It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service. Due to you booked the tour product with us therefore we gave you upgrade to deluxe as a small award for you and others the same. Thank you as well to let other Tripadvisor travellers know about your... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 October 2012

The customer service at Sapa Luxury hotel can not be beat. When we checked in after 2 days of trekking, we were greeted with a smile, a bottle of wine and free room upgrade. Our room was large, clean, a little dated, but very comfortable with the most amazing views of the mountains. The room had a mini bar, kettle,... More 

Helpful?
Thank Rachel K
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guest, It was a great pleasure welcoming you at Sapa Luxury Hotel. I thank you for your kind feedback and your special mention of our deluxe room and the hotel efficient service. The management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support . Please contact us through... More 

Milan, Italy
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 October 2012

We have been in one of the upper room with view on the mountain, big and quite. The breakfast was limited but the location and the price were really good. The boy at the reception was very kind and really careful of customers need.

Helpful?
Thank giolib
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Customers! Thank you for your recent posted on Trip Advsior, we work hard at continually trying to improve our service to our guests and feedback like yours is a terrific tool for us. We do hope to have the pleasure of welcoming you back in the near future. Thank you, Yours sincerely More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 October 2012

After arriving early from the overnight train, we were warmly greeted and given our VIP room. the staff are so friendly and helpful, and the rooms are spacious and comfortable. The view from the terrace is fabulous and because the rooms are set back from the street, they are quiet and ensure a good night's sleep. highly recommended.

Helpful?
Thank KAMCOL
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Guests, Thank you so much for your valuable review! We are very glad that you enjoyed your stay with us, we transmitted your compliments to our management and staff and the management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support . Please contact us through the Website... More 

London, United Kingdom
2 reviews
Reviewed 29 September 2012

When we arrived in Sapa, it was 5am, dark, pouring with rain, lighting and thunder, it was horrible. Then we arrived at Luxury hotel and everything changed- the most warm welcome, the most beautiful room with greastest view over the mountains...even rain stopped. We had very tasty breakfast and off we went - for our tour. Hotel organised everything for... More 

Helpful?
Thank Diana0904
Duong Truc Long L, Guest Relations Manager at Sapa Luxury Hotel, responded to this review

Dear Diana, Thank you very much for your valuable review. It is with pleasure that we read your positive comments about our hotel, breakfasts and tours. We are working hard to bring to the most comfortable for customers. We transmitted your compliments to hotel' management, staff and Ta May who was your tour-guide during you are in villages, hotel and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Familial hotel with luxury rooms and friendly staff in the magic atmosphere of Sapa. We will try the best to make you sactifaction ... more   less 

Additional Information about Sapa Luxury Hotel

Address: 036 Fansipang, Sapa 84-20, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Price Range: $30 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sapa Luxury Hotel 2*
Number of rooms: 18
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Questions & Answers

Here's what travellers have asked, with answers from Sapa Luxury Hotel staff and other travellers.
3 questions
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Tel Aviv, Israel
over a year ago

See all questions (3)

Questions? Get answers from Sapa Luxury Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Up hade to roof top for great views.”
 of 5 bubbles 477debu, 20 May 2016 | Read review
“Beware of fraud, don't deal with the local directly”
 of 5 bubbles charlotten809, 15 May 2016 | Read review
“Mountain view room is a must, although I'm not sure how much view is enjoyed by rooms on third floor or lower”
 of 5 bubbles whereisshy, 9 May 2016 | Read review
“Choose a room with a balcony.”
 of 5 bubbles 293narellee, 27 Apr 2016 | Read review
“VIP room is the size of an apartment!”
  • From the balcony
  • VIP room, left side at the top of the stairs
 of 5 bubbles zacandsarahtravel, 20 Feb 2016 | Read review
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