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Victoria Sapa Resort and Spa

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#7 of 60 Hotels in Sapa
Certificate of Excellence
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Victoria Sapa Resort and Spa
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1,039 Reviews from our TripAdvisor Community

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Showing 757: English reviews
Manila, Philippines
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 May 2014

Let me just start by saying the family room is the best deal in this hotel. It's cheaper than two rooms but just as big. The downside, you have to share the toilet. Rooms are clean and has the usual amenities you'd expect from a 4 star hotel. The moderately hard pillows weren't to my liking though. The restaurant ala... More 

Helpful?
1 Thank Wilson C
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Wilson C, Thank you very much for your constructive comment. We put a lot of efforts and energy into looking after our property and service, and your satisfaction is the best reward we could get. Our golf cart is also available for coming back the hotel on demand from the bottom of our road, upon appointment with the driver.... More 

Maroochydore, Australia
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 May 2014

My girlfriend and I stayed in a twin room for two days late April. The room was beautiful, on the ground level and very close to the restaurant and reception area. It was very cold during our stay so the sauna and our nice cosy room were always nice to come home to. We used the Victoria train, which was... More 

Helpful?
Thank scbling
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear scbling, Thank very much for choosing the Victoria Sapa resort & Spa. It has been a pleasure to welcome you back in this rich and beautiful area of Vietnam, and we are more than happy if you enjoyed your stay. We will transmit your comment regarding the menu in the Victoria Express, investigate and find solutions for your dinner,... More 

London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
Reviewed 11 May 2014

The hotel was ok, a bit tired and worn. The pillows were not comfortable and there was no air conditioning or fan which meant the rooms were stuffy. We had a garden room with no view. To their credit we put some laundry in and it was done very quickly. The swimming pool was a strange, uninviting colour as was... More 

Helpful?
Thank Andrea-Young28
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Andrea-Young28, Thank you for your constructive comment. We apologize if our quality of service couldn’t reach your expectations, and will certainly work on training and improving some parts of it. The Superior rooms are ground floor rooms, and Deluxe rooms are available on top floors for a reasonable extra fee, and nicer mountain views. For your information, our swimming... More 

Antwerp, Belgium
Level Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 May 2014

Probably the best place to stay in Sapa. Clean and spacious rooms. Be mindful that there is no AC and the heating is switched on automatically and centrally at night! Just unplug the heater if it gets too warm.

Helpful?
Thank Dirk M
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Dirk M, Thank you for sharing your experience with the TripAdvisor community. We well noted your remark on the room heater and fixed the issue. We apologize for the warm night sleeping. Looking forward for your next adventure in the Tonkin Alps, we remain at your entire disposal for your further inquiries. Best regards The Management More 

Luzern
Level Contributor
125 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 7 May 2014

The hotel is on the top of a small hill in Sapa and the resort looks overall quite nice. The village centre can be achieved by walking in approx. 5 minutes. We had garden rooms and there was not much view, so we could not profit from the location on the hill. The rooms are tasteful, but relatively small, in... More 

Helpful?
1 Thank ElmarBacher
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear ElmarBacher, Thank you for your constructive comment on our property. We regret if our facilities couldn’t reach your expectations; please accept our sincere will to provide a high and professional quality of service to our guests. Our breakfast includes banh cuon, ban xeo (local pancakes), pho (famous noodle soup) areas, we understand you were looking for a very Asian... More 

Adelaide
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 May 2014 via mobile

My husband and I spent a week in Sapa staying at the Victoria. It is touted as the best in Sapa and from our stay I believe this may be worthy. The staff and very friendly and the food is wonderful. The French chef serves a wonderful dinner in the restaurant. We were fortunate to stay when the weather was... More 

Helpful?
Thank Tomson88
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Tomson88, Thank you very much for your constructive comment and for sharing your experience. Indeed the winter in Sapa can be quite cold, and last year we got a colder winter than usual; however the rooms remain warmed with heaters, and we have efficient fireplaces within the hotel. Looking forward to accommodate you better, we have current plans for... More 

Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 May 2014

The hotel itself is lovely but the views are a bit disappointing. The hotel is well located in the city and close to the center however we hoped for breathtaking views from our room or lobby atleast. The spa was amazing and probably one of the best massages we have had in vietnam

Helpful?
Thank Pranesha P
Orange, CA
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 April 2014 via mobile

We enjoyed a great spa treatment and hot shower after a long day of hiking. It was very professional unlike some of the other places in town where they offer cheap massages in a small living room. The price is about 50 USD for 90 minutes if you do the Victoria Signature special.

Helpful?
2 Thank skimilesOrange_CA
Stafford, United Kingdom
Level Contributor
144 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 29 April 2014

We used the Victoria Train to get to Sapa and although a bit noisy and bouncy at times it was a pleasant enough journey On arrival at the hotel check in was very easy and we were soon shown our room. A ground floor room with a patio looking out on to the beautiful gardens and the town of Sapa.... More 

Helpful?
1 Thank kayak22
London, United Kingdom
Level Contributor
305 reviews
281 hotel reviews
common_n_hotel_reviews_1bd8 492 helpful votes
Reviewed 27 April 2014

We took the overnight Victoria train from Hanoi and were lucky enough to be able to book the two berth carriage so had no problems regarding sharing or lack of space. The journey was comfortable and we slept well. From Lao Cai (the train terminus) it takes about one hour by road to Sapa along some very windy roads. On... More 

Helpful?
1 Thank heb999

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 

Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Price Range: $136 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel
Hotel Style:
#3 Spa Hotel in Sapa
#4 Romantic Hotel in Sapa
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Questions & Answers

Here's what travellers have asked, with answers from Victoria Sapa Resort and Spa staff and other travellers.
13 questions
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Questions? Get answers from Victoria Sapa Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for 2nd or 3rd floor room; also suites are fabulous”
 of 5 bubbles yogayogi, 28 Nov 2016 | Read review
“Ask for a room that has a view of the lake or down town Sapa. If you are expecting a 4.5 star room then insist on it.”
 of 5 bubbles Alexis935, 12 Nov 2016 | Read review
“high floor”
 of 5 bubbles CherryNguyen2707, 4 Nov 2016 | Read review
“Garden view is probably best!”
 of 5 bubbles 994hillaryb, 4 Nov 2016 | Read review
“Go highest floor available and rooms as far away from the streets as possible.”
 of 5 bubbles ShanghaiJululu, 9 Oct 2016 | Read review
5 of 5
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