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Totem Hotel & Suites

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Totem Hotel & Suites
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137 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Montreal, Canada
Reviewed 7 July 2016

We stayed two nights in an Alaskan cabin back in September 2014. It was typically wet weather for most of the time and the cabin was not a bad refuge. It was clean and warm. The kitchenette is located right at the entrance and is a bit cramped but definitely sufficed for our purposes. Valdez is a small town and...

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Helpful?
Thank Venkatesh_Sosle
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you kindly for your review. We appreciate all of your positive and constructive comments. Please feel free to visit us again to see the many changes that have taken place on property since your stay with us. Thank you again, Christian

Anchorage, Alaska
Reviewed 4 July 2016

The Totem always serves the best breakfast in town. Denise was our wait person on Sunday this week and she gives absolute A1 service! She is always attentive, friendly and makes sure your food is just right! All of the staff is wonderful! We did not use the motel. We only used the restaurant

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Helpful?
Thank ak3250
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Ak3250, Thank you so very much for your incredible staff review! Denise is one of our strongest team members at the Totem. We love to hear that others experience her impeccable customer service! I will be sure to share your kind words with her. Thank you again! We look forward to your next visit with us!

Tuscaloosa, Alabama
Reviewed 2 July 2016 via mobile

We stayed 2 nights here. The staff was friendly. We had an Alaskan cabin which was spacious and quaint with a full kitchen. The room was clean. There were bunnies roaming around the property that were fun to watch. We had breakfast both days in the hotel restaurant and it was good. We had dinner one night and it was...

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1Thank lisa d
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Good afternoon Lisa, Thank you so much for taking the time to review your stay with us in July, We are extremely happy to hear that you enjoyed your cottage and the amenties included in your stay! Please feel free to contact us directly when booking your next trip to Valdez. Looking forward to your next visit with us, Christian...

Anchorage, Alaska
Reviewed 27 June 2016

I travel to Valdez often on business. I was disappointed by Totem; I stayed in one of the cabins (301) and found it very noisy and hard to sleep in. Other venues in town offer significantly better services and are cheaper.

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Helpful?
Thank LarsonCreek
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

I am so sorry to hear about the issues you experienced during your recent stay with us. Please feel free to reach out to me directly so that i may have the opportunity to correct these errors. Thank you so much! Looking forward to speaking with you! -Christian

Los Angeles
Reviewed 27 June 2016

We stayed in a standard room for a week. It was relatively clean but the bathroom needed a deep cleaning and some recaulking. It was a bit smelly and needed a fan. The room itself was fairly spacious, beds were not terribly comfortable, and there was only one small window which opened on to the parking lot where large 18...

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Helpful?
Thank sallylilies
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so very sorry to hear your recent stay was less than perfect. Rest assured, we are constantly striving to improve the quality of our guests experience. Our commitment to investing in our property will continue with renovations to our standard hotel rooms as...

Orleans, Massachusetts
Reviewed 26 June 2016

I stayed in one of the individual cabins & overall, it was a good stay - staff was friendly & helpful, room was cute & clean, there was a handy kitchen area (with stove/oven, microwave, full-sized fridge & sink), a large flat-screen tv with hbo channels, a little porch out front. There were two drawbacks, however - I was very...

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Helpful?
Thank bigstimpycat
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. I am grateful to hear you enjoyed all of the amenities offered with your stay and that our staff was able to add to that amazing experience!!! I'd like to apologize for the internet connection issues as well as the loud noise experienced...

Anchorage, Alaska
Reviewed 23 June 2016

Just beware this is no Marriott. The walls are very thin. We could literally hear everything our neighbors did/said. No toiletries other than soap. Our nonsmoking room was definitely a smokers haven at some point. Needs some updates - stained carpets and needs fresh paint. Positive notes: the location is good and the room had a refrigerator as well as...

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Helpful?
Thank akreviewer2015
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay with us. We are so very sorry to hear your recent stay was less than perfect. Rest assured, we are constantly striving to improve the quality of our guests experience. Our commitment to investing in our property will continue with renovations to our standard hotel rooms as...

Singapore, null, Singapore
Reviewed 20 June 2016 via mobile

Can view the picturesque mountain right in front of the hotel. The breakfast and lunch to go was awesome as they had good veg options and very friendly staff. I would recommend staying here. It also has a nice shop for souvenier.

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Helpful?
Thank ASK_1900
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so very much for your positive feedback, it is extremely appreciated! We are happy to hear you enjoyed our hotel, restaurant and gift shop during your recent stay with us! Please feel free to contact us directly with any future reservations that you may need. Thank you again! -Christian

Kenai, Alaska
Reviewed 29 May 2016 via mobile

There are cabins as well as rooms available at the Totem. Have heard the cabins are very comfortable. Regular rooms in the section by the office/restaurant are obviously older but found to be very comfortable as well. Room was clean and beds felt like new. Wifi is available but didn't find the signal to be very strong. Staff was friendly...

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Helpful?
Thank Jim T
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. It is extremely appreciated! I am happy to hear your experience with us was a pleasant one! We look forward to your next visit, please feel free to reach out to us directly when booking your reservations. Thank you again! -Christian

Flower Mound, Texas
Reviewed 28 May 2016

I have stayed at the Totem Inn for years and in all the different units. However the best place is the suites right behind the restaurant. There is as bedroom and a Hid a bed in the unit we stay in. It has a small kitchenette and a washer and dryer(stackable) which is very useful as we usually make this...

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Helpful?
Thank pumpkinlady2016
CHRISTIAN S, General Manager at Totem Hotel & Suites, responded to this review

Dear Guest, Thank you so very much for your recent stay and positive review! It is always a pleasure to see our guest enjoy a positive experience with us! Please feel free to contact us directly when planning your next trip to Valdez. Thank you again! -Christian

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
A wonderful hotel and suites combination, located 1 block from the harbor and Prince William Sound with the best breakfast in town! We look forward to your visit with us! ... more   less 

Additional Information about Totem Hotel & Suites

Address: 144 E. Egan Dr., Box 648, Valdez, AK 99686
Region: United States > Alaska > Valdez
Price Range: $191 - $356 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Totem Hotel & Suites 2.5*
Number of rooms: 50
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Also Known As:
Totem Hotel Valdez
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Questions & Answers

Here's what travellers have asked, with answers from Totem Hotel & Suites staff and other travellers.
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Questions? Get answers from Totem Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The cabins may be quieter than the rooms.”
 of 5 bubbles Zoomie70, 1 Oct 2016 | Read review
“Pick the cabin!!!”
 of 5 bubbles donnay115, 21 Sep 2016 | Read review
“Get a room in the Chugach Building”
 of 5 bubbles alanmary16, 21 Sep 2016 | Read review
“Go to the Best Western.”
 of 5 bubbles 33NickG, 9 Sep 2016 | Read review
“No elevator in the suites unit. If you are traveling with a ton of stuff and don't want to lug it, ask for a 1st floor suite.”
 of 5 bubbles O5988QDlindab, 9 Aug 2016 | Read review
5 of 5