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Holiday Inn Casa Grande

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777 N Pinal Ave, Casa Grande, AZ 85122-3939
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (89)
Room & Suite (21)
Dining (5)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Casa Grande
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 12 hotels in Casa Grande
Location
Cleanliness
Service
Value
Stay at the Best of Hotels in Casa Grande, AZ now 100% Non-Smoking If you want to avoid the hustle and bustle of a big city but remain close by, head to the Holiday Inn Casa Grande which is just a short drive from both Phoenix and Tucson.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
388Reviews1Q+A77Room tips
Traveller rating
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Popular mentions
Linda wrote a review Sep. 2020
7 contributions
+1
I checked in and was greeted by very nice young lady at desk. Was given room key and proceeded to back of hotel. Once at my room, door would not open. I called front desk and after a few minutes was told no one was in room but she would come check. After knocking on doors, woman opened door to our surprise. She stated she was switched 2 days prior to this room. I proceeded with all my luggage back to front desk and was given new room on 2nd floor. Once inside, unpacked bags to get ready for bed since I had been travel8ng all day and was extremely tired. I pulled bedding back and found smalls bugs between sheets, along with hair. Went to take shower and almost slipped as the liner between tub has l8fted and now floor of tub is "squishy". It has a waterbed effect..... When you step in, the tub floor moves. I noticed dirty black hair ties on floor in carpeted area across from bathroom. There was also what looks like tooth paste splatter on mirror in bathroom. The refrigerator stopped working and only after jiggling, unplugging and replugging in, did it start running again. Was happy to receive coffee and toiletries at front desk at checkin, however the coffee maker did not work. Also can hear all street noise front 2nd floor and is close to train tracks so hear train whistle throughout the night. Overall, I was not happy with all of these issues but was too exhausted to try to have to repack and move again to another room.
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Date of stay: September 2020Trip type: Travelled on business
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Response from IHG Service, Owner at Holiday Inn Casa Grande
Responded Oct. 8, 2020
Hello T1141NOlindab, Thanks for sharing feedback, it's great to hear from one of our guests. I regret to learn that your stay did not go as planned, from being assigned an occupied room, the room having issues with cleanliness and fridge stopped working. I am sorry for the letdown. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know that I sent you a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Lillian wrote a review Sep. 2020
Athens, Greece12 contributions2 helpful votes
I travel to Asia, Africa, Europe, and South America annually and have never experienced the Holiday" full service" Inn Casa Grande. I was there for work, and upon check-in, I was told no service for the five days I was scheduled, including towels, room cleaning, and dumping the garbage; they said it was due to COVID. I was told it the Holiday Inn's policy. I had just checked out of Tucson's embassy suites, where my rooms were serviced twice a day and fresh towels. I guest better hotels have a higher standing, especially during a pandemic. I went to my room on the 1st floor that faced the main road and found two men standing outside my bedroom window talking and smoking; my bed was eye level. If I kept my window opened, people could look in my room while I slept. The room was very dark, dingy, and dirty. I asked to have my room switch, and I was told they were sold out. I tried for five days to no avail. I was told if I didn't like it, I could find another hotel. I called there corporate office filed a claim, but nothing changed. There was also a freight train across the street from my bedroom window that ran all night blowing the horn as it entered into the town (I took a video of the train passing outside my room at 2, 3, 4:14, 5:27 am. Each morning I had to get up at 6 am to work at another city that was a 90-minute drive and work for 8 hours. I was so exhausted my entire day from not being able to get any rest at this hotel. I am a reasonable person, and I understand that the hotel sells out and does not accommodate room changes. It was a lack of professionalism, empathy, and disregard for a guest. The front desk day staff was arrogant, rude, and disrespectful. However, the night crew, Brandy and Bobby, were kind and respectful. I would not recommend this hotel until, at the very least, the day shift staff and supervisor Malissa attend best practices for customer service.
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Date of stay: September 2020
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: There is a freight train that runs ALL NIGHT BLOWING THE HORN as it enters into t
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Response from IHG Service, Owner at Holiday Inn Casa Grande
Responded Sep. 27, 2020
Hi tajton1260, It’s an honor to have you stay at our hotel, and we welcome feedback from our valued guests like you. Thank you for highlighting our hotel night staff. Our hotel aims to exemplify a worry-free environment by providing efficient services and tranquil accommodations. I am sorry for any uneasiness caused by your room, limited service, noise issues, and level of customer service you received. We consistently uphold the highest standards in all of our services, and this isn’t what we want for any guest. We work hard to deliver an exceptional guest experience. I will make sure to pass your comments with the Hotel Management for review. To discuss this further, I sent you a private message. I value your review. We hope we can change your perspective of our hotel. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService
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Patricia A wrote a review Jul. 2020
5 contributions
+1
Location was my main reason for this hotel. Downstairs smells like kitty litter, the elevator is in serious need of repair. I only used it to bring my luggage and used the stairs all the other times. The room however is clean, smells nice and spacious. The beds are comfortable, white sheets show stains but they are clean. Bathroom needs a deep cleaning. Like a good scrub, you can tell it’s quickly wiped down. And the carpet could use a shampoo. Honestly I would choose the hotel across town if I had to stay again, but I wouldn’t say this stay is a total bust, just needs some attention. AC works great! Fridge isn’t cold. (Yes I turned it down) Overall, I expected better.
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Date of stay: July 2020Trip type: Travelled solo
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Response from IHG Service, Owner at Holiday Inn Casa Grande
Responded Aug. 3, 2020
Hello Pjangle01, Our goal has always been to exceed our guest's expectations and make your stay inviting. We appreciate you leaving a review. While we're pleased that you appreciate our location and rooms, it is a disappointing setback that you find our upkeep and housekeeping services below par. I am sorry for the letdown. I've communicated your comments and trust that necessary steps will be imposed to guarantee 100% guest satisfaction. Thank you again and we hope to welcome you back soon so we can prove to you that we are committed to delivering True Hospitality. Til next time, Alice P​ Case Manager​ IHGService​
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MJHBlack wrote a review Apr. 2020
Salt Lake City221 contributions136 helpful votes
This is at an intersection with easy on-off freeway access. it is at the end of Casa Grande's 'old town' - near the art museum, city history museum and neon museum. We were there to visit relatives wintering at Palm Creek RV resort, about 3 miles down the road. we didn't eat at the hotel's adjacent restaurant but i understand it is one of the nicer restaurants in town. hotel surrounds a central courtyard, staff attentive, all clean, would stay here again.
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Date of stay: February 2020
1 Helpful vote
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Response from GM_Front_Desk, General Manager at Holiday Inn Casa Grande
Responded Apr. 6, 2020
It sounds like our location was perfect for your plans in Casa Grande, and we hope you had a great time visiting with relatives! Knowing that you would stay with us again means the world to us, and we thank you for leaving us five-stars. All the best to you on the road ahead!
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LidaCitroen wrote a review Mar. 2020
Denver, Colorado4 contributions
Upon checking in I told the front desk that I didn't feel safe parking in their lot (dimly lit, far walk to the front desk) and they brushed me off. When the police woke me at 1am to say my rental car had been vandalized (along with others) I knew I should have listened to my gut! No follow up from the hotel after this experience. Never again.
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Date of stay: February 2020
Location
Service
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Response from GM_Front_Desk, General Manager at Holiday Inn Casa Grande
Responded Mar. 12, 2020
Dear Lida, We're distressed to hear about your experience. Please accept our apologies for any issues with the parking area as well as for any disappointment with how it was handled. We'll look into your comments further, and we'd be grateful for the chance to offer you a more positive visit.
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PRICE RANGE
US$80 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn casa grande hotel casa grande, casa grande holiday inn
LOCATION
United StatesArizonaCentral ArizonaCasa Grande
NUMBER OF ROOMS
176
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Frequently Asked Questions about Holiday Inn Casa Grande
Which popular attractions are close to Holiday Inn Casa Grande?
Nearby attractions include The Museum of Casa Grande (0.4 km), Grande Escape (0.6 km), and Peart Park (0.8 km).
What are some of the property amenities at Holiday Inn Casa Grande?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Casa Grande?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Casa Grande?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Casa Grande?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Casa Grande?
Conveniently located restaurants include BeDillon`s Restaurant & Cactus Garden, Big House Cafe, and Big Wa Chinese Restaurant.
Are there opportunities to exercise at Holiday Inn Casa Grande?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Casa Grande located near the city centre?
Yes, it is 0.8 km away from the centre of Casa Grande.
Are any cleaning services offered at Holiday Inn Casa Grande?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Casa Grande?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Casa Grande offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.